We had a horrific experience with this rental which we booked through Homeaway/VRBO. We arrived at the specified time to an empty office, had to wait around on a Saturday night for someone to show up. After many further delays they told us the unit we had booked and paid for wasn't available. They put us in another unfinished property in the middle of a construction zone a 20 minute drive from the falls. Even more concerning is the lack of concern and follow up from the company. They sent us no instructions about check out despite us calling them to ask. I've called +10 times, sent numerous emails and only recently received our damage deposit back. No response to other concerns at all. Horrible experience, horrible customer service.