We were picked up - as the website said we would be - and taken to their offices where we paid. It was only after we'd paid that they told us there was no space on the bus. This was down to another family bringing extra children from what I could gather. They all got on the bus though, and 8 of us that had booked didn't.
They then ferried us across town to Dundas Sq where they left us to join a new tour group.
King tours told us they drop tourists back off at their hotels on the way back... This new group didn't. We were, therefore, left to walk back across Toronto. There was no courtesy car this time, even though it was King we'd paid.
All-in-all it was just very bad customer service. Had we known from the start about the extended day (the new tour arrived back 2 hours later than King advertise and left an hour later - meaning we stood around in Dundas Sq for a while), it wouldn't have been too bad - but to move us off to another tour unannounced when we'd booked in advance was very poor.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.