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Reviewed January 11, 2009

I was in town to watch my daughter play college hockey at Niagara University. I thought I would book a stay on the Canadian side for a better view of Niagara Falls. My stay at the Crowne Plaza Niagara Falls was great. The staff was outstanding. The view was incredible and everything was walking distance from my hotel room. In the future I would not hesitate to book again. Great job to the Crowne Plaza!

  • Stayed: January 2009, traveled solo
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1  Thank Sal-EP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2009

The good: closest hotel with connection to casino/parking/waterpark; nice "classic" look and feel; good waterpark packages online; good prices on traditional rooms.

The bad: 2 elevators servicing 7 parking levels for 3 hotels, casino and waterpark (if busy you will wait for a bit); $12/day wireless internet; pricey restaurant; rooms are not big; traditional rooms have very small bathroom (small shower stall, toilet); falls view rooms do not have as good if a view as other hotels (Sheraton on Falls better bet for falls view); top 2 floors must be accessed via another elevator on 10th floor.

The ugly: can be long walk and wait for elevators from garage to hotel; can be long walk/wait to get to waterpark or back to hotel (best to get a wrap or shirt over bathing suits, wear flip flops); $5 for 30 minutes internet usage in the business centre; Burger King closeby has inflated prices, no refills, does not accept coupons; lots of people cutting through Crowne Plaza to access casino, Sheraton hotel, parking levels, waterpark; waterpark charges $8 to use small lockers for the day.

  • Stayed: January 2009, traveled with family
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1  Thank wildkard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2009

The hotel shares a lobby with a seperate indoor waterpark, so there are always kids running around with swimsuits and towels on... the rooms are very small.... 300 dollars a night for a room that fit a king bed and a tv from 1992.... view of the falls was at an angle through a small wiindow .... ordered a movie on the tv, cost 17 dollars and didnt play correctly, called front desk, was told it couldn't be fixed.... not enough elevators, so any time you want to leave you wait ten minutes... indoor pool is only 3 ft deep, not big enough for a good swim.... walls are paper thin and evey time another room fluses the toilet you'll hear it.... parking was a DISASTER! it took an hour and 10 minutes to find a spot in their lot.... elevator staff were incredibly rude and refused to offer help..

my advice, book a room at one of the hotels by horseshoe falls away from clifton hill. you'll have a better view for a better price.

  • Stayed: January 2009, traveled as a couple
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3  Thank andrewthetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2008

This hotel is a very beautiful hotel with a vintage look. Location was excellent its connected to the casino and walking to distance to all attractions and events. Very clean nice rooms and extremely comfortable beds with lots of pillows. Staff very helpful and the price is very good for that location its well worth it I have stayed at other hotels this is my first choice.

Ruth - Newmarket Ontario

Stayed: December 2008
1  Thank wings1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2008

We stayed at the Crowne Plaza as part of a package deal. The staff were ridiculously friendly and helpful. The rooms were a little cramped but very nice design and decor. It was conveniently located in Fallsview, and we were connected underground to many amusements, the Casino as well as an impressive indoor Waterpark. We were also a stone's throw from the Falls. I would recommend highly for families.

  • Stayed: December 2008, traveled with family
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1  Thank Avia39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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