We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Standard rooms way too small for a family”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Niagara Falls - Fallsview
Ranked #38 of 127 Hotels in Niagara Falls
Reviewed November 3, 2013

We stayed in a standard room with 2 queen sized beds, there was not enough room for 2 regular sized adults to pass each other in the room. It is the smallest room we have ever stayed in anywhere in the world, and we travel frequently! We stayed with our 18 month old and 12 year old, way way too small for a family! The bathroom had not been cleaned there was hair everywhere, and the carpet was stained. The elevators were also very small to the rooms. The best part of the whole stay was the heat in our room was broken and stuck on high, even in a turned off position we could not control the heat and had to open the window in October! When we called down to desk we could not move they had a conference and were full and didnt offer any help beyond that! Very expensive stay $400 thankfully it included the waterpark which was wonderful! I highly recommend! !

Room Tip: If you have a family stay in a suite, you will appreciate the room.
See more room tips
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded November 18, 2013

Dear Jen P,

Thank you for taking the time to write a review about your experience with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us.

Please accept my sincere apology for the shortcomings you experienced during your stay and we regret you were not fully satisfied with the conditions of the room you received. I have taken note of your valuable comments and be assured that these will be taken into consideration in our efforts to continually monitor and improve the services we offer.

Once again, thank you for staying with us and providing us a valuable feedback.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,042)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,030 - 1,036 of 2,042 reviews

Reviewed November 3, 2013

The room was nice, the view great, but the room, dinner and even parking was overpriced. We had dinner on the top floor of the hotel which was incredibly overpriced and we would never do this again. We went during off season and could have found a much less expensive room with a view, dinner, even no parking fees. Tried calling the front desk several times from the room and each time the phone rang and rang. Each time we had to take the elevator to the front desk to speak to someone. Loved the area, may return, but won't stay at this hotel again.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Marvellous368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded November 18, 2013

Dear Marvellous368,

We appreciate you taking the time to write a review of our hotel. We are delighted you liked your room accommodations and pleased you enjoyed the view. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.

While we are pleased with your kind comments, we regret our hotel did not live up to your expectations in some aspects of your stay. Please be assured that the points you've raised in this review will be shared with our Management team for review. We will also follow up with our Front office team to ensure the concerns you experienced are addressed.

Once again, thank you for sharing your thoughts and comments regarding your stay with us. This is of great importance to us in our efforts to continually monitor and improve the quality and services we offer.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

Great hotel adjunction to the Casino and indoor connection to the famous Lundy's Lane. As a platinum member we are given the 2 rooms suite. We arrived at the Hotel at 2:30 but unfortunately our room is not ready until 3:30, that is a turned down..
however our overall experience is great with this property.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2013 via mobile

The falls are phenomenal but I couldn't say this about the crown plaza our room backed on to a car park n a noisey big fan which we could hear all night rooms were small as was the bathroom but I must say the vathroom was well stocked with lovely towels n toiletries. The lifts were slow n often full we were on floor 8 n a couple of times it was was faster to walk. Costa coffee in front of hotel was good

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LondonJackieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded November 18, 2013

Dear LondonJackieb,

Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and superior. Please accept our sincere apologies for falling short of your expectations. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit. While we understand that your stay was less than satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

stay away from that hotel.
when we got to the hotel the reception girl wasn't very nice. but this was just the beginning. we had to pay for the parking 20$ a day. in addition, in order to get refrigerator to the room we had to pay more 25$.
the room was small but the best part is that its window was to the indoor pool. we had day and night according to the pool hours. when the pool was open we had a light from the window and when it was close we had dark window, in addition, anyone can come and look into the room from the pool. there is a curtain but it is not closed totally. they had to stamp it somehow so people cant look into the room.
also the location is far from the Niagara falls and you should walk more than 10 minutes in order to get there.
I will not stay at this hotel again for sure

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank yossiw1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded November 12, 2013

Dear yossiw1978,

Thank you very much for sharing your experience with us.

I sincerely apologize for you did not find your room condition to your liking and for the inconvenience you had with pool facility. We deeply regret that we were not able to exceed or at least meet your expectations.

Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

we were road weary travelers upon arriving at the Crown Plaza. Having been in the hospitality business for more than 25 years, (I am a bit hard to impress). Amanda at the front desk was a true blessing! I will never forget the experience there! Room was amazing, Staff was excellent!
Thank you all sooo much!

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Heidi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

Amazing old hotel which on entering the lobby takes you back to the golden age of when Marilyn Monroe stayed there with its marble and ornate fixtures and a chandelier which is beautiful. My room was basic but clean and comfortable and the staff helpful. Location is excellent right over the road from the falls and close to all amenities. Highly recommended.

Stayed: October 2013, traveled with family
1  Thank robk536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Niagara Falls hotels
1.1 mi away
Radisson Hotel & Suites Fallsview
0.4 mi away
Howard Johnson Hotel by the Falls Niagara Falls
1.2 mi away
Niagara Falls Marriott on the Falls
Show Prices
Show Prices
Show Prices
0.2 mi away
Country Inn & Suites by Radisson, Niagara Falls, ON
0.9 mi away
Four Points by Sheraton Niagara Falls Fallsview
1 mi away
Oakes Hotel Overlooking the Falls
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Niagara Falls - Fallsview? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Price Range: $85 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Travelocity, Booking.com, Priceline, Orbitz, HotelsforEveryone, Hotwire, HotelQuickly, getaroom.com, TripOnline SA and Evoline ltd so you can book your Crowne Plaza Niagara Falls - Fallsview reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing