The hotel is in a good location with good views of the falls (from one side of the hotel only!). Upon request we were upgraded to a fallsview room and the views are amazing. It is an older hotel but it does have a lot of character. The rooms are small, especially the bathroom, and particularly if there are 2 beds in the room. The food at the restaurant was really good for both dinner and buffet breakfast but it is the views of the falls at night and during the day whilst you are dining that are to die for! Our floor was supposed to be child-free but we encountered one night where a bus load of people had arrived late (midnight) and were put into the room next to us. Kids slamming doors, running down the hallway and yelling in their room made for a sleep-interrupted night. They have a Spa menu in the room but the treatments are in the Sheraton and they were amazing, albeit a little expensive (after taxes!!!) Customer service from Sahaj was exceptional, and good from most of the other staff too. We had a medical issue and had to extend our stay for another night and was told by one person that we would have to move rooms, which was okay by us, but after packing everything and getting ready to move, I returned from the hospital to find that we had been able to stay in the same room - many thanks to Sahaj. I would not hesitate to recommend this hotel to anyone visiting Niagara Falls. nb: everywhere in Niagara Falls charges a "tourist tax" in addition to the state tax charged on purchases...
- Official Description (provided by the hotel):
- Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more less
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- Also Known As:
- Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
- Niagara Falls Crowne Plaza