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“Olde world charm and elegance!”

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Crowne Plaza Niagara Falls - Fallsview
Ranked #38 of 128 Hotels in Niagara Falls
Reviewed September 21, 2012

Being the first hotel in Naigara Falls does have its advantages... location, location, location! but you simply can't live on that. That's where the staff, restaurant and many ammenities come in.

While a GroupOn provided a great price the hotel and staff provided the rest!

Both my wife and I would like to take this opportunity to thank the management and staff of the Crowne Plaza Hotel , Niagara Falls – Fallsview, for the courteous and professional manner in which we were treated this past week (9/18/2012).

We stayed in room 1118 which provides a walkout balcony directly onto a most spectacular view of the Falls. The hotel - located on the 10th floor - is superb! - again, great view!

Yes, the it can use an update yet this can be easily overlooked by the wonderful staff... we highly recommend it.

Room Tip: Avoid the $20 / day parking fee. Skip over to the Niagara Falls casino (all indoors) and become a m...
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  • Stayed: September 2012, traveled as a couple
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1  Thank spanishpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 20, 2012

I would like to take this opportunity to thank the management and staff of the Crowne Plaza Hotel , Niagara Falls – Fallsview, for the courteous and professional manner in which we and our guests were treated this past weekend.

My husband, is a Platinum Priority Club member and we have stayed at the Crown Plaza on numerous occasions as we enjoy your hotel immensely and it is our favourite. This past weekend we hosted our annual golf tournament in Niagara Falls and had quite a few friends travel in from out of town to attend. We booked rooms (5 in total) for everyone and had requested, if possible, the 11th floor rooms. Our request was granted (thanks in part to your customer service associate in training, Julia) and our friends were all amazed at the view, cleanliness and room service they received with the complimentary wine. They couldn’t thank us enough for the hotel but the thanks really does belong to you and your courteous staff.

Once again, I wanted to let you know of our appreciation. You helped make the weekend with our friends a very special one and I know you’ve gained new customers as a result.

Rob and I look forward to our next stay at Crowne Plaza Niagara Falls, we always do!
Regards,
Cathy J.

  • Stayed: September 2012, traveled with friends
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Thank Cathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

Stayed for one night as part of Virgin tour. Excellent location and our room had a very good view of the Falls which was the exception to most of the others on our bus apart from the driver and tour guide who also landed lucky with allocation of rooms.
Comfortable and well worth a stay . Plenty of places to eat out since hotel prices rather steep.

  • Stayed: September 2012, traveled with family
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Thank jessica060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

It is a nice Hotel, well located but I must say their installations are a bit outdated. Lots of carpets in hallways and rooms that can give you a weird smell every so often. Otherwise efficient Wifi, nice view on the waterfalls and a good price-quality compromise.

I would not recommend their restaurant as it is overprice for what it is.

Room Tip: Ask for a waterfall view
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  • Stayed: September 2012, traveled on business
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this reviewResponded October 6, 2012

Dear David M,

Thank you for taking the time to write a review about your recent stay with us. I am glad you found our hotel nice and the WIFI excellent. I apologize that the condition of our property and our restaurant fell below your expectations. All of our reviews are evaluated by management, and your review is no exception. We all hope that we will have the opportunity to host you again on a future visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

stayed here 1 night with some friends from England, they had never been to the Falls. We had an awesome time. The room was clean, a little dated, but we did not come to stay in our room. The location was awesome - right at the bottom of Clifton Hill. Easy access to the everything, the Falls, dining, drinking, and entertainment. The casino is connected through a walkway in the lobby so need to go outside. The staff was outstanding. We had a problem with the room - it was not what we had book. We were moved immediately without any issues. Would definately recommend this hotel.

  • Stayed: September 2012, traveled with friends
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Thank michelle h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

I stayed at this hotel with my family for 4 days, while I was attending a conference in the same hotel.
The hotel location is great, very near to all local attractions (whether you like them or not): the falls, the shops, and the circus of fun places.
Overall, the hotel pricing was acceptable (we also had a special price for the conference), but everything else (car parking, breakfast, restaurant, water park, ...) was outright overpriced. For breakfast, walk 3 minutes to Tim Horton's and you'll find a more friendly ambient and you'll get served faster.
Rooms were quite small (the bare minimum for 2 queen beds), especially the bathroom (didn't have enough space to hand the towels...)
The hair dryer was difficult and dangerous to operate: the plug was a bit loose, and the cable tended to touch the water in the WC.
Rooms and corridors were acceptably clean, but nothing extra.
Access to the street and to the parking was a bit confusing, you have to take 2 separate elevators to get to your car. It seems that building have been adding up during the years with no planning ahead, and you get a structure approaching a labyrinth.

  • Stayed: August 2012, traveled with family
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1  Thank Fulvio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

I was on a business trip to Buffalo and had never been to Niagara falls. A friend suggested I stay on the Canadian side for the best view. The hotel has a great locations looking almost directly at the American falls and a good view of both falls. The rooms are smaller than what you would expect compared to an average room but was very well equipt, clean, and the view was outstanding with floor to ceiling windows to view the falls. I would reccomend staying on one of the top 2 floors. You have to take a separate elevator from the 9th floor to get up there but I think it's worth it. Everything is in walking distance and after taking in all that the falls have to offer Chapel hill is almost like a carnival with food, rides, and other attractions and is just 1/2 block from the hotel. There were a lot of foreign visitors while I was there. You can really meet some interesting people from all over the world. This is a great location that offers so much more than just the falls. If room size isn't a big issue for you you'll love this place.

Room Tip: Try the top 2 floors for the best views.
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  • Stayed: August 2012, traveled on business
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2  Thank theRiddick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
Price Range: $83 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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