I encountered a unprofessional and condescending front desk clerk during my visit yesterday 12/06/2013 . The interaction was very cut and dry which I'm fine with, but he provided me with key cards labeled 205 when they were for 208. After several attempts of getting in , I made my way back down to front desk clearly frustrated for the inconvenience. The clerk did not offer any apology or any acknowledgement for his error, when I complained about his sheer disregard; he replied that my attitude was un-called for. I made my way back upstairs with all my luggage. No surprise the cards where still not working. I went back down and asked for a manager and was handed a business card and the employee had the audacity to say he is an excellent employee when i complained about his service. I went up AGAIN and the cards were still not working. I asked for hotel personnel to come with me and was told he was the only person there. After 3 additional trips to front desk and 20 minutes later i was able to enter my room. WORST EXPERIENCE EVER and WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. The facility and room were excellent but the customer service alone has ensured I never book at this location again.
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- Also Known As:
- Super 8 Mississauga Hotel Mississauga
- Super Eight Mississauga
- Mississauga Super 8
- Mississauga Super Eight
- Super 8 Mississauga Ontario