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“My biggest mistake....never again, over price.”

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Toronto Airport West Hotel
Ranked #26 of 60 Hotels in Mississauga
New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“My biggest mistake....never again, over price.”
Reviewed September 4, 2010

The best thing about this hotel is the staff, everything else need to be up grade, wireless internet, free parking, bathroom and bed need to be up keep like when you just check in, $20.00 is alot for breakfast everyday when the rooms are already over price...La Quinta Hotel in U.S.A offer much more for less, including all than i mention and more, the more you stay at La Quinta is the less you pay....so sorry it's not in Toronto.

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sweetheart9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, Operations Manager at Toronto Airport West Hotel, responded to this review, September 24, 2010
Dear Sweetheart9,

Thank you for giving us your feedback about your recent stay at Delta Toronto Airport West.
I am very sorry that our hotel did not meet your expectations. Your comments are important to us and will be shared with the management team as we constantly strive to improve our product and services.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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857 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
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English first
Truro, Canada
1 review
Reviewed August 21, 2010

We stayed @ the Delta prior to our trip to Cuba as well as when we returned. We were able to leave our vehicle in the carpark for the week and all was intact upon our return.
Two things that really stood out was the courtesy and helpfulness of all staff,including those working the front desk as well as the cleaning personnel.
We were tired when we arrived and I misunderstood the instructions regarding the parking prior to leaving for our trip. We were able to park in the regular lot and were to move to the parkade once we left for our excursion. instead I paid for a parking pass outside and later found out I was not supposed to do so. I was informed I didn't need to have done that by the front desk staff. 15 minutes later I received a call to my room telling me they were going to reduce my bill by $10. It was my error, not theirs, but they still did something about it.
We also had the manager help us out will an expensive item we did no wish to carry with us on our journey to Cuba for the week. She definitely went out of her way to help us out and I know it is not common practice to help in the way she did.
Finally, when we booked through a travel agency, there was a sizable difference in the room rates for the two nights we stayed prior to our departure. The staff at Delta actually reduced our bill for the 2nd night, we couldn't believe it.
I guarantee that in the future, we will tell all our friends that this is a great spot to stay if they have a layover in Toronto. The shuttle service was prompt which is very important , especially when traveling with two children as well.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trvling-bluenosers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, Operations Manager at Toronto Airport West Hotel, responded to this review, August 26, 2010
Dear "trvling-bluenosers",
Thank you very much for posting a review about our hotel. We are glad that you enjoyed our hotel and services and that we could make travelling just a little bit easier for you.
Please feel free to let us know if we can be of any assistance for future visits.
Looking forward to welcoming you soon again at Delta Toronto Airport West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 14, 2010

This hotel is about 15 minutes from the airport. The shuttle service is excellent. The staff at this hotel is also very friendly.
We got an upgraded room with breakfast included. The breakfast was thumbs down. Very greasy. The french toast was so hard, it was as if it was fried in grease. I ordered 2 eggs and yet again, lots of grease added to the pan. The coffee is great, they give you a large coffee pot and you can enjoy a few coffees without bothering the waitress.
The parking garage is fine but as a woman, I would not feel comfortable there at night. There is a couple restaurants near by.
Overall, the staff is very friendly..

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank liz c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, Operations Manager at Toronto Airport West Hotel, responded to this review, August 26, 2010
Dear "ticklesontario",
I would herewith like to thank you for your review of our hotel. It is feedback such as yours that helps us identify our strengths or weaknesses.
I am very sorry that you were disappointed with your breakfast. Rest assured that your comments as well as opportunities for improvement have been discussed with our kitchen team.
As far as parking is concerned, please feel free to contact the Front Desk whenever you wish to go to the parking garage. We want you to feel safe at all times and will be happy to have a team member accompany you.
Looking forward to welcoming you soon again at Delta Toronto Airport West.
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Toronto
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 2, 2010

We stayed just one Saturday night after a family celebration. The location is very convenient to the airport, but there's not much else of interest in the immeidate area.

The newly renovated room was attractive, but they haven't upgraded the telephone system or coffee maker. Free Internet. Good weekend brunch with omelettes to order.

Service was excellent, expecially in the dining room -- very friendly. Our server even offered us a free coffee-to-go as we were leaving brunch.

It would have been nice if the sliding glass doors beside the ground-level indoor pool were opened and some loungers placed outside.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaryMinPEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, Operations Manager at Toronto Airport West Hotel, responded to this review, August 13, 2010
Dear 'GaryMToronto',
Thank you for taking the time to post a review following your stay at our hotel. Your suggestions are very valuable and will certainly be taken into consideration, since we continuously strive to improve our product and services. We are glad that you enjoyed our dining room and will be happy to share your comments with our team.
Hoping to welcome you soon again at Delta Toronto Airport West.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 31, 2010

Great service. Wonderful price.
The room was clean and comfortable.
Checking and and out was fast and easy.

The shuttle was available within 10 minutes of us getting down to the lobby and the trip to the airport was fast. Perhaps a little too speedy - the driver needs to slow down whether he thinks he's familiar with the road or not.

The shuttle pick-up from the airport was also very efficient and we were lucky enough to walk out and have the shuttle already sitting there because another person had already called for it.

My car was safe and I'd definitely use The Delta again.

Thanks, Delta.

  • Stayed April 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank cudusgalpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, Operations Manager at Toronto Airport West Hotel, responded to this review, August 11, 2010
Dear 'cudusgalpal',
Thank you for taking the time to give us your feedback following your recent stay at our hotel. Great to hear that you had a good stay with us and and that our hotel and services met your expectations. We are looking forward to welcoming you soon again at Delta Toronto Airport West.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 8, 2010

Booked on Hotwire for a bargain price! Great location right near the 401. Room could use a little updating, but bed and pillows were comfy. Room was also very quiet.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Valigrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, Manager at Toronto Airport West Hotel, responded to this review, July 9, 2010
Dear Valigrrl,
Thank you for sharing your feedback about our hotel. We are glad that our services and facilities met your needs and we look forward to welcoming you soon again at Delta Toronto Airport West.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 4, 2010

Nice, clean, comfortable comtempary design double room, with friendly, attentive staff. Went on vacation for 4 weeks and stayed at Delta night before flying out and on night of return. Parked whole time for free in covered garage. Airport shuttle service excellent. Waited maybe 15 minutes after calling for pickup. On night of return, we received a complimentary chocolate milk and very tasty cookies for my 10-year old son. Thoughtful touch. Felt well taken care of by Delta staff.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nammyohorengekyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, Manager at Toronto Airport West Hotel, responded to this review, July 9, 2010
Dear 'nammyohorengekyo',
Thank you for taking the time to post a review and photos of our hotel. I am glad that you enjoyed your stay and that our team members were able to leave a memorable impression. We hope that you and your family will soon visit us again at Delta Toronto Airport West.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Toronto Airport West Hotel

Property: Toronto Airport West Hotel
Address: 5444 Dixie Rd, Mississauga, Ontario L4W 2L2, Canada (Formerly Delta Toronto Airport West)
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 60 Hotels in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Toronto Airport West Hotel 3.5*
Number of rooms: 297
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Also Known As:
Delta Toronto Airport West Hotel Mississauga
Delta Hotel Toronto
Delta Mississauga
Mississauga Delta
Toronto Airport West Hotel Mississauga, Ontario

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