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“Toronto west airport hotel - formerly Delta” 4 of 5 bubbles
Review of Toronto Airport West Hotel

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Toronto Airport West Hotel
Ranked #24 of 60 Hotels in Mississauga
Kemptville, Canada
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Toronto west airport hotel - formerly Delta”
4 of 5 bubbles Reviewed June 19, 2014 via mobile

I booked 2 nights but my business was shorter than planned. Checked out early about 5 hours after check out for $30 which I thought was reasonable. Eventually this will become a Hilton, but for now they are not affiliated. Nonetheless, the staff make this hotel the 4 stars. They are all so pleasant and eager to make you happy. Rooms are standard hotel fare, nothing fancy. TV volumes were inconsistent between channels, but not a huge deal. Enjoyed my stay, good for a business trip at a good price. Not much to do around without a car, but you can shop for one no problem.

Stayed June 2014, traveled on business
Helpful?
1 Thank PottsyMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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841 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed June 14, 2014 via mobile

Hotel has been sold. Everything is generic. I'd stay clear till it sorts out. Staff is the same. Same problems with tv channels not being clear enough to watch. Same weird setup for internet access and same old worn out van for transport to the hotel. Fingers crossed for the new owners to sort it out.

Stayed June 2014, traveled with friends
Helpful?
1 Thank crjdrv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cascais, Portugal
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 6, 2014

Airport hotels are hardly exciting.
This one is well organized, staff is kind.
It is in need of a bit of renovation. Decor is dated.
However it has a free airport shuttle running from 3.30 am on and if you have time for breakfast starting at 6.30 am, the buffet has plenty of choice and is good quality.
We also tried the restaurant for lunch and dinner and it was good (certainly well above average for an airport hotel!)
No additional cost for the wifi
In short, I would recommend the hotel if you need to stay near Toronto's international airport

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank susanapecorelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 1, 2014

Thanks to Bryan Gilchrist, Assistant Front Office Manager of the Delta Toronto Airport West, my parents had an absolutely wonderful stay at this hotel. While it's understandable that from time-to-time there may be issues with hotel rooms (in this case it was minor - the heating system gave off a singed smell when turned on and one of the duvets was bottom heavy with feathers), Bryan was able to explain what was wrong and acted to make sure the stay was pleasant. Another important thing to note, the beds were among the most comfortable they've ever experienced.

Comfort - 5/5
Cleanliness - 5/5
Customer Service - 5/5
Rates - 5/5
Breakfast - 5/5

Needless to stay, if my parents or I are planning on flying from Pearson, we'll stay at this Delta again.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gordon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, June 2, 2014
Thank you for your feedback and for giving us a 5-star rating! I am very pleased to read that Bryan was able to resolve an issue that had occurred, allowing your parents to have a pleasant stay at our hotel. I have forwarded your comments to Bryan and will make sure to recognize him for providing exceptional customer service. Thank you again! We look forward to welcoming you and your parents back to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarenville, Newfoundland, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed May 31, 2014

Wow, the service here at the Delta Toronto West is Fantastic. Rashid in restaurant was great, treated the kids like royalty, best waiter in Toronto. the room was very comfortable, overall a great hotel. We are looking forward to our stay again in 11 days.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, June 2, 2014
Thank you for these great comments about our hotel and, most importantly, about Rashid in our Chardonnay Restaurant. It is so rewarding to see that you had such a great impression of the service he provided and I will ensure that Rashid is recognized for his efforts. Our team and I look forward to welcoming you and your family back next week.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 28, 2014

I found the hotel to be adequate in terms of its amenities and the staff was cooperative as well. If you are traveling with kids however then you might have a problem with their extra beds or cots as they are not very comfortable. The other thing that I found odd was that the hotel does not offer free wifi in the rooms although Ethernet cable is provided so if you use a tablet then you might have to run to the lobby to get connected. Oh and they want you to pay parking separately.

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeet74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 29, 2014
Thank you for posting a review following your recent stay. Your feedback is important to us and will be discussed with the departments concerned. Please be informed that internet (both wired and wireless) is free in our hotel. Wireless is available on several floors and in many of our guest rooms. Our Front Desk team will be happy to offer options for you when you arrive at the hotel next time. We look forward to welcoming you soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed May 28, 2014

Stayed at this hotel for two nights at a conference. The rooms are a good size although looking a little worn, with very comfortable beds. Showers were good. The staff are excellent - very friendly and helpful. My only complaint was that the floor I was on did not have wireless internet available so I would have to go down to the lobby to access their wi fi.

I've heard this hotel has been sold ( I don't know to who) but I hope they maintain the staff here as they are definitely an asset to the hotel.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m1k2s3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 29, 2014
Thank you for your feedback. Great to read that you had an enjoyable stay and that you were impressed with the service our team provided. Please be informed that wireless internet is available on some of our guest room floors; feel free to ask our Front Desk team for room options when you check in with us in future. Delta Hotels and Resorts will continue to manage our hotel until June 12th, 2014; further information will follow shortly. We thank you again for staying with us and hope that you will visit us soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Toronto Airport West Hotel

Property: Toronto Airport West Hotel
Address: 5444 Dixie Rd, Mississauga, Ontario L4W 2L2, Canada (Formerly Delta Toronto Airport West)
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 60 Hotels in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Toronto Airport West Hotel 3.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
Delta Toronto Airport West Hotel Mississauga
Delta Hotel Toronto
Delta Mississauga
Mississauga Delta
Toronto Airport West Hotel Mississauga, Ontario

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