We stay at a lot of Hotels across Canada each year and I wanted to share one experience at the Delta Toronto Airport Hotel which seems to characterize the commitment to Customer Service at all Delta Hotels.
I am a Radiologist, frequently traveling on business/Conferences and as such I require both a solid Internet connection and a VPN connection to reach my office. During our last visit in March to this Toronto Airport Hotel they had a "server problem" and so no VPN. I grumbled - but computers do break down sometimes.
When booking this time I asked the Delta National Reservations Agent to confirm the Hotel Internet/VPN were working. Not only did she connect me directly to the Duty Manager who confirmed they had replaced the Server but this morning the Hotel Manager Mr Asif contacted me personally - confirming they had "fixed" the previous servre issue, upgraded the Hotel internet connection and that he had called "Delta IT" before calling me, who confirmed that the VPN access was functional.
Hardly a "big thing" but it (again) showed me why we stay at Delta Hotels whenever we can. This level of genuine concern over the what I needed to do my job and taking the time and trouble to make sure my "problem" was actually solved is pretty rare in Hotels generally. It is also typical of every Delta Hotel we have stayed in (and that is almost every one from Victoria to Halifax).
While there are fancier and more expensive Hotels I doubt if you will find one where the attitude of the Staff and Management regarding Customer service approaches Delta Hotels. After years of experiencing this quality of service, today's extra effort by Mr Asif prompted me to share this opinion with others.
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- Also Known As:
- Delta Toronto Airport West Hotel Mississauga
- Delta Hotel Toronto
- Delta Mississauga
- Mississauga Delta
- Toronto Airport West Hotel Mississauga, Ontario