Chose this more or less at random based on proximity and generally good TA recs. We were willing to sit at the bar rather than wait for a table in the tiny dining room. We enjoyed watching the chefs prepare pizza and other dishes across the bar counter. Felt like we were part of the funky vibe of the place.
I had smoked duck carbonara which was outstanding. Lots of duck, savory mushrooms, al dente pasta. A winner.
My wife had a gluten free pizza Genovese, which she thought was very tasty as well. In addition, we both agreed the gluten-free crust was one of the best we've ever had.
The best part was the service. The charming, friendly server goofed and submitted an order for regular crust rather than the gluten-free my wife ordered. When the regular pizza arrive and my wife pointed out the mistake, the server IMMEDIATELY apologized profusely and resubmitted the order. She took my dish and kept it warm, not wanting us to eat our meals 20 minutes apart. SHe also gave us the "mistake pizza" to take with us, no charge, and comped up a free dessert and cappuccino--all while apologizing many times for the innocent mistake (the place is cramped and noisy so it's easy to understand how anyone would mishear an order.
To me, the measure of great service is what happens when something goes WRONG. Anyone can get "great" service when the food is perfect and no mistakes are made. We were thoroughly impressed and pleased to be treated so well--not that we EXPECTED the server to do what she did, but it was the offer, then the follow through, that made the difference.
Admittedly this is one server on one occasion, but she seemed to have been trained well in customer service (or has good experience from years of service). That skill reflects on management too, that they bother to hire servers who know how to deliver great service effortlessly.
Our dinner was truly exceptional despite the mixup in the food order. Plus, the prices were reasonable and the value exceptional.
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