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“Served it's Purpose”

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Holiday Inn Express & Suites Toronto Airport West
Ranked #51 of 60 Hotels in Mississauga
montreal/stowe
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Served it's Purpose”
Reviewed March 11, 2013

Our object was to get a inexpensive hotel with shuttle and included breakfast at a good price around Toronto's airport. That's exactly what we got. The hotel is clearly not a quality hotel. Rather tired. Check-in was fine except our first room faced the hotel's bar/restaurant. The second room was OK with a recently renovated bathroom. The rest of the room was from the early 80's.
Breakfast was in the restaurant which is the breakfast room until it becomes a bar/restaurant at night. This had a 70's decor and not in a retro way.Breakfast was fine but a whole area of carpeting was completely wet. Waitress said the roof had been leaking for months. Sad.
Shuttle was just the 2 of us so we went in a minivan. Fine with us.

Room Tip: Don't get a ground floor room.
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank richstowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 10, 2013 via mobile

Yucky, yucky hotel. I wanted to sleep with my clothes on. Took FOREVER to check in. Seriously, do not stay here if you can help it!!! Old, dirty, smoke-smelling, yucky establishment. I got out as soon as I could in the morning.

Stayed February 2013, traveled solo
Helpful?
1 Thank Deanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nirana, General Manager at Holiday Inn Express & Suites Toronto Airport West, responded to this review, February 16, 2013
Thank you for your feedback regarding your recent stay with us. I am sorry to learn that your stay with us was quite dissapointing according to your review. We would certainly like an opportunity to speak with you to learn more about your feed back so that we can address the areas of concern.
Thank you again for taking the time to let us know about your stay and look forward to speaking with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
268 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
Reviewed February 8, 2013

We stayed at this hotel for one night while in transit to Costa Rica. As we had stayed there previously we knew the hotel. However they have made some changes to their shuttle service between the hotel and the airport since our last stay. These changes are not on the hotel’s website. The shuttle from the airport is now on demand – that is, a phone call needs to be made to the hotel on arrival in Toronto and the shuttle will be dispatched. It could take up to 30 minutes to arrive. The return shuttle to the hotel runs on an hourly basis, on the half hour. The shuttle has to be booked at the hotel ahead of time. For us this meant leaving the hotel at 6:30 instead of the planned 7:00. It also meant missing the hotel’s breakfast, as it does not start until 6:30. We suggested to the hotel desk clerk that this shuttle information should be listed on the website. Apart from this issue, the room was a bit small but clean and functional. We faced the 401 and therefore heard traffic whizzing by all night. Flights were also audible since the flight path was over the hotel. We had booked the room through Booking.com and the rate was excellent. The annoyance over the shuttle put a bit of a damper on our enjoyment of the hotel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Canadian079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chatham, Canada
Level Contributor
167 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed February 1, 2013

We were referred to this hotel as the Best Western was still renovating their parking lot for park and fly. The hotel has easy access off the 401 and check in was simple. We ate at the Tropicana restaurant attached to the hotel. While the decor is somewhat cafeteria/like the menu is quite varied, the food good and so was the service. The downsides were the noisy heater and the bus pickup was over 35 minutes.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MikeV57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 31, 2013

My husband and I were very pleased with this hotel. I was in Canada for business and my husband came along for a mini vacation. We drove in from Ohio, the weather was awful in the states, and we had car troubles along the way. We were pleasantly surprised with a complimentary upgrade to one of the suites when we finally arrived around 9:15 pm. The suite had a kitchenette, living room, separate bedroom, with a king sized bed and a nice size bathroom. All of the staff was so nice – it was like being welcomed home. We were also very impressed with how clean and how quiet the hotel was, no one was slamming doors – that means a lot to someone that is traveling for business and needs to be well rested for the next day. They do have an indoor pool with a hot tub but we did not take advantage of that. The free breakfast was very good with many choices. This hotel definitely lives up to its name: “Quality” Inn & Suites.

  • Stayed January 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockville, Canada
Level Contributor
196 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 25, 2013 via mobile

Very friendly and helpful staff! Parking great for park and fly- right beside building. Well kept clean- nice pool and hot tub (indoor) - smoking rooms- airport service terrific!
Updated bathrooms very nice ceramic.
Only thing I wish smoking room had window open availability for venting
Stayed 2x before and after flight.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Howeller63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Bergen, New Jersey, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 23, 2013

Booked room to stay overnight for an AM flight, the included shuttle service was perfect and prompt. The hotel is in a remote area - however if you walk abit you will find some restaurants - room was great, clean - bed was comfortable - heat/AC could be adjusted in the room. the wifi was pretty good. overall pleasant stay!

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Toronto Airport West

Property: Holiday Inn Express & Suites Toronto Airport West
Address: 5599 Ambler Dr, Mississauga, Ontario L4W 3Z1, Canada (Formerly Star Express Inn & Suites)
Location: Canada > Ontario > Mississauga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 60 Hotels in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Toronto Airport West 2.5*
Number of rooms: 178
Official Description (provided by the hotel):
Welcome to the newly renovated Holiday Inn Express & Suites Toronto Airport West A Mississauga Toronto Airport hotel is conveniently located near Toronto Pearson International Airport and in a thriving business district near Bell Canada, TD Bank, Sobeys & Kellogg’s. Our Mississauga hotels is surrounded by great shopping and attractions including Square One, Hershey Centre, Toronto Congress Centre convention facility, University of Toronto at Mississauga, Woodbine Racetrack, CN Tower, Palladium, Paramount Canada's Wonderland. At Holiday Inn Express & Suites 100% non-smoking hotel you can expect the best in service with a personal touch and exceptional value with complimentary amenities including Express Start hot breakfast, Wi-Fi, local calls, parking, 42” LED Smart TVs, digital cable, daily newspaper, on-site Fitness Center, Free Airport Shuttle Service and more. Movies on demand services are also available on cost. Our guest room accommodations are ideal for leisure and business travelers and offer quality amenities and relaxing atmosphere. Combine that with our indoor heated pool, hot tub and newly equipped Fitness Center and we will have you feeling right at home during your stay. All Suites are equipped with king beds, separate living rooms sofa pullout. Handicap accessible rooms are available. Business travelers appreciate our Business Center, car rental desk and meeting rooms. ... more   less 
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Also Known As:
Quality Inn & Suites Airport Hotel Mississauga
Quality Inn And Suites Airport
Quality Inn Airport
Mississauga Quality Inn
Quality Inn Mississauga
Holiday Inn Express & Suites Toronto Airport West Mississauga, Ontario

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