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Marco L
New York City, New York

Good location for layover!

4.0 of 5 bubblesReviewed Aug 26, 2019
Got stuck in Toronto for the night due to bad weather. This hotel was a great option at a good price. The hotel has a pool and shuttle service to the airport which it was very helpful to catch our 6AM flight.
Date of stay: August 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed August 20, 2019

We went for an all inclusive to the Caribbean so we stayed here for the Park and Fly deal. We payed about 240 CAD taxes in for the week. A little more than we usually spend but it was worth it!
The check in staff were super friendly, everything was great. Food and service in the restaurant was great. Pool and hot tub were great. We were happy with everything in the hotel save 3 things.
Despite the hotel being very nice on the inside the parking lot is not in good
condition and needs to be resurfaced, it gives a very bad first impression.
The second and shocking thing was that although our room seemed very clean we noticed a condom wrapper sticking out from under the mattress.
Lastly we had to wait 45 minutes for the airport shuttle and then when the guy showed up he stood at the back of the shuttle so I had to put our luggage in myself.
On the plus side it was nice to be so close to the airport, all in all I'm sure we will
book this hotel on our next trip in the winter but hopefully they will reconcile some of these discrepancies by then....

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
2  Thank Piperwilly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 17, 2019 via mobile

We stayed here for connecting flights. The location was excellent. The shuttle was difficult to find. There are just too many Sheratons. Clean rooms and pleasant staff. I would stay again. Now I type to satisfy the arbitrary word count.

Date of stay: August 2019
Trip type: Traveled with family
2  Thank SebastionSt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tourist58024679873, Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded August 18, 2019

Dear SebastionSt, Thank you choosing to stay with us and although for a short layover I am delighted your over all experience was a great one. We hope to accommodate during future trips. Sincerely, Albert

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Reviewed August 5, 2019

Very nice, clean and quiet hotel, right across from Airport with very convenience shuttle service for early flights. Super nice restaurant/bar in lobby, great food and friendly staff in restaurant and hotel front desk.... Highly recommend.

Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
2  Thank javertdesigns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 1, 2019 via mobile

We stayed here for one night after a late flight from Auckland. Our shuttle picked us up within 10 mins of showing up at the S5 pillar Terminal 1. They have a shuttle every 30 mins. We then arrived at the hotel and were checked in immediately. There is an on-site restaurant/Bar which was closed (we got there around 11.30pm). However the front desk told us about a 24 hour place 10 min walk from the hotel. Once we were back from dinner we settled in for the night only to have the fire alarm go off for a solid 20 mins with no reason why it happened. And then it stopped and started again. The rooms are an OK size and the bathroom is a wee bit on the small size. I would stay here again but for a max of 1 night

Date of stay: July 2019
Trip type: Traveled as a couple
2  Thank eattravellive03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tourist58024679873, Front Office Manager at Four Points by Sheraton Toronto Airport, responded to this reviewResponded August 4, 2019

Dear eattravellive03,
Thank you for choosing to stay with us and taking the time to share your feedback. I am delighted to hear the service levels which you have received were so prompt and accommodating as we intend with every guest. ON that note I sincerely apologize for the disturbance caused due to the fire alarm in the middle of the night. We hope to accommodate you again in the near future. Sincerely,

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Reviewed July 22, 2019

I wasn’t thrilled that this was the hotel we got from Hotwire, only because there is no restaurants, convenience stores or gas stations nearby I was pleasantly surprised. When you walk into the lobby it smells fresh and clean the nicest smelling lobby I have ever been in!

The staff were nice and helpful.

The hotel is directly across from the airport and I didn’t hear one plane in our room. The bathroom is quite compact, however the room was spacious and the bed was so comfortable, I didn’t want to get up for our flight.

We had an appetizer in the restaurant which originally I thought was pricey, however there was a larger quantity than I expected. The $7 beer and wine (higher) was expensive, the hard liquor about the same price, I would have expected a higher price for hard liquor.

There is lovely outside sitting area off the restaurant which we utilized and enjoyed. There was also a bbq, which I assume was for public use, however no fridge in the room, it would have been nice if there was.

It looks like the hotel has had a recent refresh, but certain components such as the door locks have not.

Overall pleasantly surprised and would definitely stay again.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank sunseeker613
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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