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“Compassionate staff”

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TownePlace Suites Mississauga-Airport Corporate Centre
Ranked #8 of 60 Hotels in Mississauga
Certificate of Excellence
GreenLeadersBronze level
Windsor, Canada
1 review
“Compassionate staff”
4 of 5 bubbles Reviewed July 17, 2013

Though I didn't have the opportunity to actually stay here, the staff really impressed me. We had reservations to stay at this hotel but when we arrived, there was not a room available for us. Mississauga had a flooded a week prior, and the hotel was booked with locals who couldn't stay in their homes due to flooding. The manager explained that their stays kept having to be extended, and he just couldn't ask them to leave (and we would have not expected him to either!). The staff offered compensation for our inconvenience and went above a beyond helping us out finding a comparable hotel last minute. Good-hearted people work here. I hope to be able to stay here in the future!

Stayed July 2013, traveled with family
Helpful?
Thank Dawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 21, 2013
Thank you so much for your understanding. There were may people impacted by the storm and we are simply trying to do our part and lend a hand where we can. Thank you for your patience.
I hope that you come and visit with us soon.
Dan McIlhone,CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
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English first
Illinois
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

We had no problems at all with this hotel. We requested an extra blanket for the kids since they slept on the pull out couch and it was by the a/c unit. Blanket was sent to us quickly. Restaurants were a short drive a way. Check in was easy, We were about an hour early and our room was ready right then. I didn't notice any noise from airplanes taking off or landing. We were there on the weekend of the 4th of July. No complaints at all with this Hotel or the staff we interacted with. I would stay here again.

Room Tip: We stayed in room 154. A/C was cold and quiet, fridge was quiet, and even though we were on the grou...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsarv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 17, 2013
Thanks for the kind words in your review. It was very important for us to have our appliances and A/C units run smoothly in order to provide a nice comfortable experience. We are here to provide the comforts of home and friendly interactions with all associates is a key for us in providing great customer service. We hope you come back and visit us again soon.
Dan McIlhone,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niskayuna, New York
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

Stayed in TownePlace Suites during the 4th of July weekend in a One Bedroom King Suite. The place is centrally located for commuting to downtown Toronto (via either QEW or the 401), and to Niagara Falls too. Very quiet, clean, and modern hotel with excellent amenities. Indoor pool is beautiful and open until 11 PM, breakfast buffet is very good with a good variety. My only complaints were:

1- The elevator got us jammed inside 3 times on the first day of our visit and took them the whole day to really believe that was serious. I was planning to give them a well-deserved very good had it not been for this elevator issue. To their credit, they attended to this problem and fixed it promptly, hope it does not happen again.

2- The breakfast buffet is squeezed into a REALLY small area and we have to line up for 15 minute to arrive at the tables, occasionally blocking other residents from moving around. I think a remodelling can help is resolving this issue.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 16, 2013
Thank you very much for your review of the hotel. Certainly sounds like you had a great time and I am delighted to see that. Our rooms are very clean and our amenities and bed package are getting top notch reviews. Our elevator was having a few delay issues and I am glad that we attended to it very quickly. We are working daily on ways to improve wait times at our breakfast area. We have purchased more equipment and have been setting up multiple stations to increase the flow and have been succesful in moving the line quickly. Our guests want to start their day off right and I don't blame them! The buffet and atmosphere is terrific.
Thanks again and we hope to see you soon.
Dan McIlhone,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 9, 2013 via mobile

We stayed overnight here last July 6th. The check-in was a breeze which was very good since we have our 2 kids with us (5&1 yr old). Bedroom was great, very comfortable beds! Loooove their pillows! :) The staff were all smiling! Very friendly and accomodating. We went down to buy milk from their small pantry but they didnt have it, so a staff member just went inside the kitchen to give me a small carton of milk. Those small gestures are very well appreciated! Will definitely stay here again as long as the price will stay within the budget! :) Thank you!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAKSmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 10, 2013
Thank you for the review. You are so right when you say it's the small gestures that you appreciated the most. Happy that we reacted to the small request for milk and it made you feel good. We are delighted to hear that you loved our beds and especially our pillows! The bed package has been great for us and the comments we receive all talk specifically about the comfort. We talk each day about friendliness and being engaged with our customers and the associate group has bought into that 100%. We look forward to seeing you soon.
Dan McIlhone, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed July 8, 2013 via mobile

This didn't seem like a totally new hotel but looked like a renovated hotel - it is located about 30 mts from downtown Toronto that provides all the amenities needed for a family traveling with kids. Our main requirement was to have a kitchenette with microwave, refrigerator and a good stove with utensils to cook food for our picky little eaters. The hotel is pretty good for those needs. Only drawback was that the hotel was fully booked while we were there and the hotel staff didnt seem well prepared to handle such large crowds at the reception and breakfast areas. The breakfast area was a mess in the mornings with long queues and waits, the fire alarm going off a couple of times with guests over toasting their breads. All in all, this is a good comfortable name brand hotel in a decent price range. The staff is friendly and willing to accommodate the requests of guests wherever possible.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prashanth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 10, 2013
Thank you so much for this great and honest review. We are truly sorry for the delays in the mornings during the breakfast hours and of course the alarm. We have been paying very close attention to the breakfast and trying to determine the best way to get everyone through in a timely manner. One thing we did was purchase another toaster to help ease the lines as it seems to us that most want to have a nice toasted bagel to get their day going. This gives the guests two areas where they can do that and should open up the area and make it easier to get to the hot food. Sunday was much better than Saturday and we look to continue to improve on the breakfast experience and wait times. It was nice to hear that our amenities were great for your needs. Thank you again and please visit us again soon.
Dan McIlhone, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed June 12, 2013 via mobile

Wen we arrived we were given our room keys but our room wasn't ready when we got upstairs. We weren't overly concerned about it and didn't complain, but the hotel manager came upstairs with a basket of snacks, Starbucks, and adjusted our room rate.

The room was great, we got the two bedroom suite with kitchen and it was clean, quiet and convenient.

This hotel is nice and close to the airport and we will definitely stay again!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, June 18, 2013
Thank you for this review. From time to time things can happen in a hotel during a visit, but it's how you react to the situation that can separate you from the competition. Thank you for your understanding and I am glad that we rectified the situation and that you enjoyed your stay. Our two bedrooms are getting awesome reviews and I am happy to see that you enjoyed one as well. Thanks again and we look forward to seeing you soon.
Dan McIlhone,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

Stayed for 3 total days June 2013. Allowed us an early check in, which was so great. The staff on hand were very friendly.
The room was clean, tidy, and very modern. No issues at all with anything in the room.
The location of this hotel is also great, it's in a very quiet area. So if you want to crack a window in the room, you'll still have a great sleep through the night.
More then ample parking for the hotel. With lots of restaurants, and gas stations in the area.

Would definitely recommend this hotel to others, and we would definitely book there again over trying another hotel.

A+!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, June 18, 2013
Thank you for taking time to post your review and thank you for the recommendation! A nice clean and tidy room with friendly associates is something we are very proud of. We hope to see you again soon.
Dan McIlhone,CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Mississauga-Airport Corporate Centre

Property: TownePlace Suites Mississauga-Airport Corporate Centre
Address: 5050 Orbitor Dr, Mississauga, Ontario L4W4X2, Canada (Formerly Sandalwood Hotel And Suites)
Phone Number:
Location: Canada > Ontario > Mississauga > Etobicoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Mississauga
#6 Best Value Hotel in Mississauga
#10 Business Hotel in Mississauga
#11 Family Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3 star — TownePlace Suites Mississauga-Airport Corporate Centre 3*
Number of rooms: 171
Official Description (provided by the hotel):
Marriott's newest all-suites hotel south of Toronto Airport offering complimentary breakfast, Wi-Fi, parking and airport shuttle. Hotel offers private courtyard with natural gas barbeque patio, indoor pool and 24 hrs fitness centre. Welcome to Real Living! ... more   less 
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Also Known As:
Sandalwood Hotel And Mississauga
Sandalwood Hotel Mississauga
Sandalwood Suite
TownePlace Suites Mississauga-Airport Corporate Centre Ontario

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