For a hotel that is supposedly four star and with the name Hilton, we were not impressed. When we returned at 8:00 pm after being out all day, our room had not been made up. When we went to the front desk to tell them, instead of "I'm really sorry, we'll get that cleaned right away - would you like a complimentary beverage while you wait" we were met with accusations that we didn't hang the tag for housekeeping on our door(which, incidentally says 'do not disturb' on both sides!!). Has anyone heard of this policy for any other major hotel chain? They said it would take an hour to clean and so we went for a walk amongst the scenic(not) area around Pearson International Airport. I had asked for the manager to call and he was moderately apologetic and did offer to cover our parking costs for the two nights, which seemed OK at the time. However, when we got our bill the next morning, only one nights parking had been credited and we were still charged with one nights parking at $15/night. They did get this fixed, I think. I'll wait until I get my credit card bill. Quite underwhelming for an alleged four star hotel with this name.
They seem to be nickel and diming their customers and not providing the basic services necessary at this price. I am glad we only paid about $150 for the two nights, any more and I would feel really ripped off.
- Official Description (provided by the hotel):
- Hilton Toronto Airport Hotel & Suites is directly across from Toronto International Airport and minutes away from local attractions, corporate business centres and shopping. We offer a complimentary 24 hour shuttle.Free wireless in all public areas. There is an internet charge in guest rooms. Bliss Restaurant offers breakfast, lunch and dinner and Bliss Bar is located in the centre of it all offering snack foods, lots of flat screen TVs and contemporary environment. Perfect for those of you flying out to vacation or if you coming into Toronto to do business. We're 30 minutes from downtown and easily accessible to all highway systems. Our fitness centre offers PreCor equipment and free weights.Our pool is closed until spring of 2015. We also offer a squash court! ... more less
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- Also Known As:
- Hilton Toronto Airport Hotel Mississauga
- Hilton Toronto Airport And Suites
- Hilton Hotel Toronto Airport
- Mississauga Hilton
- Hilton Mississauga
- Hilton Toronto Airport & Suites Mississauga, Ontario