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“Not ready for prime time”

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Sandman Signature Mississauga Hotel
Ranked #25 of 60 Hotels in Mississauga
Reviewed September 25, 2013

This hotel just changed ownership and is undergoing revonvation. I get that means you've got to cut some slack however there are a few things that simply should not be

1) you should not be checked into an occupied room so you walk in on another half naked guest. After hauling your stuff back to the front desk you should not subsequently be checked into a second occupies room

2) you should not get other people's 6am wake up calls

3) you should not get locked out of your room each morning because your key card expires

4) showers should be consistently hot and drains, drain

5) if you offer wifi, it shouldn't cut out every half hour or so

This was obviously a nice hotel once but it's past it's prime and it would appear that the new ownership is working to refresh it but they are missing some essential customer service elements in the meantime

  • Stayed: September 2013
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5  Thank Deekin11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-SW-Hotel-Toronto, Manager at Sandman Signature Mississauga Hotel, responded to this reviewResponded September 26, 2013

Thank you for your feedback. We truly appreciate hearing from our guests and we are extremely disappointed to hear that you didn't have a pleasant experience. Your concerns and comments have been forwarded to management for consideration and review with all staff.

The Sandman Hotel Group has purchased the property and we are now operating as the SW Hotel Toronto Airport. We are currently in the midst of many exciting changes and renovations as you mentioned, and hope that once our renovations and updates are completed you will consider giving us another try. We would love to hear back from you at that time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 - 301 of 519 reviews

Reviewed September 24, 2013

So we got stuck in Canada because our flight was late coming in and missed our connecting flight so Air Canada put us here.
It took awhile for the shuttle to pick us up at the airport, so maybe they should come by more often. We waited for about 45min before they arrived and saw the other hotels shuttles at least 2-3 times while we waited. Also when I went inside the airport to ask someone about the shuttle no one had ever heard of the hotel, even when I used the information phone to try and contact the hotel they had no idea who I was talking about either.
The hotel you can tell is having renovations done which is fine, but the airline gave us food vouchers for the hotel and we are told that the restaurant is closed for renovations so we can walk to a place that will accept our vouchers (which didnt seem all that close) or order pizza.
After taking the elevators upstairs you go through a door to get to the rooms and it is freezing cold up there. Also the hallways and room smells like it used to be a smoking hotel and they are trying to cover up the smell with to much cleaner. yuck.
The room was spacious and the bed a little firm for my taste, but not a huge deal. Felt that the room was clean, but a little outdated. The wall paper in the bathroom was dirty and desperately needs to be stripped off.
We had an early flight out the next morning and the shuttle was there on time to drive us, so that was a plus.
Over all probably not somewhere Id stay again.

Stayed: September 2013, traveled as a couple
4  Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-SW-Hotel-Toronto, Manager at Sandman Signature Mississauga Hotel, responded to this reviewResponded September 26, 2013

Thank you for taking the time to provide us with feedback from your recent visit. We truly appreciate hearing from our guests and we are extremely disappointed to hear that you didn't have a pleasant experience. Your concerns and comments have been forwarded to management for consideration and review.

The Sandman Hotel Group has purchased the property and we are now operating as the SW Hotel Toronto Airport. We are currently in the midst of many exciting changes and renovations as you noted and hope that once our renovations and updates are completed you will consider giving us another try. We would love to hear back from you at that time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Booked this hotel for proximity to airport, price and because of the waterslide for children. Lobby looks nice, but overall hotel is run down and in need of updating. Waterslide run down and rusty. Pool smelled. Room was fine. Restaurant was not open - no walkable restaurants near by except McDonalds. Staff I dealt with were not professional. Got home to find an unauthorized charge on my credit card 3x the amount of my stay (on top of my room charge). Had to actively pursue management to resolve. No phone calls were returned. Explanation: another guest's charge on my card. No formal apology given. Took over a week to refund charges. Compensation promised for time spent resolving and for inconvience but none given. Upon arrival also noticed staff apologising for something similar to guest on the phone. Have a feeling this may be a common occurence. Would not stay here again.

  • Stayed: August 2013, traveled with family
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3  Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaTorAirpt, Manager at Sandman Signature Mississauga Hotel, responded to this reviewResponded September 3, 2013

Thank you for your feedback. We truly appreciate hearing from our guests and we are extremely disappointed to hear that you didn't have a pleasant experience. Your concerns and comments have been forwarded to management for consideration and review with all staff.

I am pleased to let you know that the Sandman Hotel Group has purchased the property and we are now operating as the SW Hotel Toronto Airport. We are currently in the midst of many exciting changes and renovations and hope that once our renovations and updates are completed you will consider giving us another try. We would love to hear back from you at that time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

We used this hotel for an over night stay before leaving for the airport the following morning. We specifically chose this hotel so that we could leave our car there during our holiday and I called the hotel to verify that parking would be available at no extra charge. Unfortunately they failed to inform us that they charge an extra fee to leave your car there if you book the hotel thru Expedia. They did back down and waive the fee after we protested, but this should have been made clear when we called. Things like this do leave a bad impression and I will look for a different hotel next time.

  • Stayed: August 2013, traveled as a couple
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1  Thank carmar245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaTorAirpt, Manager at Sandman Signature Mississauga Hotel, responded to this reviewResponded September 3, 2013

Thank you for your feedback and please accept our apologies for the miscommuniation regarding your parking fee.

We are pleased to let you know that the Sandman Hotel Group has purchased the property and we are now operating as the SW Hotel Toronto Airport. We are currently in the midst of many exciting changes and renovations and hope that you will consider visiting us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

My stay was related to a 2 day special event at the hotel. Loved the free shuttle from the airport!
I was so happy with my room because it turned out to be a bedroom and living room area. Our events went well in the facilities. The only low point was the understaffed restaurant. I was thrilled to have a night view from my room of downtown Toronto's skyline and could see the CN tower.

  • Stayed: July 2013, traveled with friends
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Thank MG L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaTorAirpt, Manager at Sandman Signature Mississauga Hotel, responded to this reviewResponded September 3, 2013

Thank you for your feedback. We are very pleased to hear that you enjoyed your recent visit.

We are pleased to let you know that the Sandman Hotel Group has purchased the property. We are now operating as the SW Hotel Toronto Airport and we are currently in the midst of many exciting changes and renovations.

We hope that once our renovations and updates are completed you will visit us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

This a great hotel for people doing business around Pearson Toronto Airport. The hotel has been in service for some time. But my room was clean and the staff was helpful. The internet connection was a Ethernet cable which was helpful because I had several large files to up-load to my supervisor. The hotel has a lot of parking.

The hotel restaurant, Larry's, closes around 9:00 PM. The beer taps were not working but they had a good selection of bottled beer. The hamburger was a little over cooked but the bartender, Ely, was very helpful.

If you do not want to eat at the hotel then they have a Kelsey's within walking distance (0.5 mile or 0.8 km).

  • Stayed: August 2013, traveled solo
    • Value
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Thank FJandl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaTorAirpt, Manager at Sandman Signature Mississauga Hotel, responded to this reviewResponded September 3, 2013

Thank you for your feedback. It's wonderful to hear that you enjoyed your recent stay.

We are pleased to let you know that the Sandman Hotel Group has purchased the property. We are now operating as the SW Hotel Toronto Airport and we are currently in the midst of many exciting changes and renovations.

We hope that once our renovations and updates are completed you will visit us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

Possibly the best hotel I have ever stayed in for this price range. It is a suite style hotel, so you get a seperate bedroom and a living room (with a pull out bed). This is quite handy if you have a few people sharing a room. There is also a mini fridge and microwave, which is very nice.

The hotel looks fine to me from the outside, and was nice and clean on the inside. The lobby is nice and welcoming, and the elevators were fast. It is also a pretty sound proof, as I could not here people from the hallway or from other suites. Free parking is definitely a plus!

I found the staff to be pretty friendly. I asked her a few questions and she was glad to answer them. She also let me check in an hour early without any issues. Location wise, it is very close to the airport and has a shuttle service.

Also, if you have kids this place is great because it has a giant waterslide. It was actually pretty fun and we ended up going on it several times.

Great hotel for the price. It is not the Hilton or anything but you will be hard pressed to find anything better in this range.

  • Stayed: August 2013, traveled with friends
    • Value
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Thank Khang P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaTorAirpt, Manager at Sandman Signature Mississauga Hotel, responded to this reviewResponded September 3, 2013

Thank you for your feedback. We are very pleased to hear that you enjoyed your recent stay. A pleased return guest is one of the best compliments we can receive.

We are pleased to let you know that the Sandman Hotel Group has since taken over the property. We are now operating as the SW Hotel Toronto Airport and we are currently in the midst of many exciting changes and renovations.

We hope that once our renovations and updates are completed you will visit us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Signature Mississauga Hotel

Address: 5400 Dixie Rd, Mississauga, Ontario L4W 4T4, Canada
Location: Canada > Ontario > Mississauga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 60 Hotels in Mississauga
Price Range: $113 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandman Signature Mississauga Hotel 4*
Number of rooms: 224
Official Description (provided by the hotel):
Sandman Signature Mississauga Hotel is located just 10 minutes from Toronto's Pearson International Airport and 25 minutes from Downtown Toronto. Located within close proximity to local area attractions, business districts and major highways this property is perfect for business travelers and leisure travelers alike! The property offers complimentary parking, wireless internet access and complimentary airport shuttle service. ... more   less 
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Also Known As:
Stage West All Hotel Mississauga
Stage West Toronto
Stage West All Mississauga
Hotel Stage West All Suite
Sandman Signature Mississauga Hotel Ontario

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