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Quality Inn Airport West
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Reviews (332)
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Reviewed August 6, 2013

I stay at this hotel for business and more recently for pleasure trips as well. The staff is great, the hotel is very clean and the rooms are very comfortable. They always have a morning paper waiting for me and have a very nice restaraunt in the lobby of the hotel. The location is great for the airport, shopping at Square One Mall and also close to a number of good golf courses. There are also a great number of shopping and restaraunts availabel a short km or two West fo eth hotel on Brittania.

The value here is also great and it helps they are part of the Chpoice Hotels as the loyalty program is second to none in the hotel nusimess with Choice Points.

  • Stayed: August 2013, traveled on business
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Thank kpinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QIAWManagement, Front Office Manager at Quality Inn Airport West, responded to this reviewResponded August 7, 2013

Thank you for choosing Quality Inn Airport West.

Thank you for taking the time to review our hotel. It is always beneficial to hear from our guests and receive their valuable feedback about our hotel because we value your patronage and certainly want to know how we can continue to improve our service.

We are most happy that you enjoyed your stay and that everything was to your satisfaction, this tells us that we are certainly doing something right.

Again, thank you for your comments. We look forward to accommodating your lodging needs again in the future.

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Reviewed August 4, 2013

Stayed here for convenience of airport shuttle and parking. We arrived quite late and were checked in quickly and efficiently. Our first floor standard 2 bed room was clean, though a bit dated as others have mentioned. Given that we had an early flight and were only staying for a few hours, it was well suited for our purpose. The only thing I would say is the beds were quite hard. The morning shuttles run once an hour and ours was a few minutes late but nothing significant. Traffic was good and we arrived in good time. We left before the breakfast room opened so cannot comment on that. Tim Hortons is close by, but they also have tea/coffee in the lobby. Overall, good value for money.

Stayed: August 2013, traveled as a couple
Thank wayoutatown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QIAWManagement, Front Office Manager at Quality Inn Airport West, responded to this reviewResponded August 7, 2013

Thank you for taking the time to review the Quality Inn Airport West. We are most happy that you enjoyed your stay and you frond your check in process quickly efficient. I have made notes regarding our hotel bed and shuttle service, both matters will get looked into for quality assurance.

Again, thank you for your comments. We look forward to accommodating your lodging needs again in the future.

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Reviewed August 3, 2013

We found the staff to be very friendly, professional and accommodating. The front desk is alert and at your service with a smile. The place is very clean thanks to the well coordinated cleaning staff. There is an excellent restaurant called Junos in the building we enjoyed daily. There's also a Timmie's and Wendy's right next door. It's a nice building and lobby with slightly dated rooms. Overall the staff make the difference in this hotel, always offering a relaxed smile and always attentive to your needs.

Ray & Alicia

  • Stayed: July 2013, traveled on business
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1  Thank Ray G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QIAWManagement, Front Office Manager at Quality Inn Airport West, responded to this reviewResponded August 7, 2013

Thank you for taking the time to review our hotel. It is always beneficial to hear from our guests and receive their valuable feedback about our hotel and staff.

We are most happy that you enjoyed your stay and that everything was to your satisfaction, this tells us that we are certainly doing something right.

Again, thank you for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

We stayed here while visiting Toronto. Which was not a good choice location wise but that was our fault.
The staff is very friendly and the rooms are ok. We had a big room with a reclining chair.
It was very clean.
There is a Wendy's next door and a Starbucks very near.
The only complaint would be that there is no elevator so you have to take your suitcase up the stairs.
Would stay here again no problem

Room Tip: ask for a downstairs room. There is no elevator.
  • Stayed: July 2013, traveled with family
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Thank robijntje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QIAWManagement, Front Office Manager at Quality Inn Airport West, responded to this reviewResponded July 24, 2013

Dear Robijntie,

Thank you for taking the time to post a review.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Reviewed July 15, 2013

the shuttle ride from gta to hotel was not coordinated properly, I ended up taking a cab costing $40. the room is clean and well maintain. the property looks dated and need some minor repair the aircon is a little old and have a hard time keeping me cool on those 30+ degrees days. the room is quiet in spite being on main road/ location is great-wendy and tim horton is next door. two gas station with convenience store across the street. lots of restaurant within 10 minute drive. this hotel is good for business trip. overall 3 star.

  • Stayed: June 2013, traveled on business
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Thank fr002yu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QIAWManagement, Front Office Manager at Quality Inn Airport West, responded to this reviewResponded July 17, 2013

Hello Fr002yu,

Thank you for taking the time to review our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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