I was staying at Novotel for 3 days for a business conference the company I work for was hosting there. The service I received was great. The staff were fun and friendly, especially those who were serving the food and cleaning. Upon arrival, the gentleman who was handling my check-in couldn't find my reservation and then it was later determined that he accidentally gave the room I was supposed to be staying in to someone else. Accidents happen! He ended up giving my roommate and I a room on the 1st floor which wasn't so bad.........EXCEPT that the room was very frowsy when we got in. It smelt like the floor had been shamppoed but not washed lol. Anyways, I wasn't staying long in my room (I was just dropping off my bags). I kindly asked the service manager to deal with the situation before I came back later that evening and like he promised, it was dealt with. My only other complaint, which I expressed to them was the the power outlets were in awkward places in our room and the one that was closest to the bed and the desks didn't even work. They said they'd look into it for future guests.
Other than that, it was an ok visit.
- Official Description (provided by the hotel):
- The Novotel Toronto Mississauga is a 3 star hotel 25 min from the centre of Toronto and 18 km from Pearson International Airport. For guests on a business trip we offer free wireless internet throughout the hotel and 7 conference rooms. For a fun and relaxing break with your family, Square One, the largest shopping mall in Canada, the Living Arts Centre and Playdium are all nearby while Niagara Falls is an hour away. The hotel features a restaurant, onsite parking and a heated indoor swimming pool. ... more less
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- Also Known As:
- Novotel Toronto Mississauga Hotel Mississauga
- Accor Toronto Mississauga Center
- Novotel Mississauga
- Mississauga Novotel
- Novotel Toronto Mississauga Center Ontario