We had a family reunion and we reserve 9 rooms. We stayed at Best Western Airport from June 3 - July 4 and that's when we rented the 2 vans and 1 car from Zoom Car rental.
We normally rent cars from Hertz and other reputable car rental agency. The only reason we rent car from Zoom is because of they are the "on site" car rental with this hotel and the fact that on the website and also when we call to reserve the cars, we were told that we will receive 30% off if we also stay at the BW Airport.
When we got our cars and requested the 30% from Zoom, they say it's Best Western Airport that would honor the discount, however, when we talk to Best Western Airport, they said because we didn't pay the regualr rate but instead we pay the internet rate, we will not receive "double discount". They didn't mention this to us when we did the initial reservation of the car.
They gave us the 2 vans and 1 car that are more than 65,000 KM old. We had break problem, oil leaking and they were dirty car/vans. When we asked them why they don't clean the cars, the answer was "as long as the seat you sit on is clean, that's good enough" However, even the inside is dirty and sticky. They were very unprofessional and rude when we told them about the problems we had the cars (like the oil or some liquid that was leaking on the ground, or the lights that went on for the oil and tires, they just said don't worry about it, it's all good" . There are so many restrictions to the car rental (e.g. we will be charged for the cars regardless if we take the car or not), we had no choice but to take the cars.
When we drove the cars, the break was making very loud noises (for one of the van and also the car). The break noise was so loud in the full size car that we rented, we brought it back to them the next day and requested to have another car. They got two of their own staff to "check the break", one person said the car was fine (without even driving it) and the other person admit there is a problem but only said "yes, I hear the noise, we will fix it after your rental)....and then they said they don't have another car while the whole time, they were very rude and loud, then they finally gave us a small car (even thought we pay for full size), when we insisted not leaving until they do....this was the "black mark" of our whole family reunion. We have such bad experience with Zoom and because of their affiliation with Best Western Toronto Airport, we will tell everyone we know to stay away from Zoom and Best Western Toronto Airport.
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- Also Known As:
- Best Western Mississauga
- Best Western Hotel Mississauga
- BEST WESTERN PLUS Toronto Airport Hotel Mississauga, Ontario