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“One night stay before trip to Cuba.”

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BEST WESTERN PLUS Toronto Airport Hotel
Ranked #15 of 60 Hotels in Mississauga
A TripAdvisor Member
“One night stay before trip to Cuba.”
Reviewed April 16, 2012

Great hotel, with pool and hot tub. Quiet and relaxing. Food on sight and nearby. Totally enjoyed our stay!!

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with cheaprooms.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristine S, Guest Relations Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review, May 25, 2012
Thank you for sharing your wonderful experience in our hotel.

I am glad that you had a relaxing stay and made use of our indoor pool and hot tub. Likewise, I am glad that you find our on-site restaurant and the others nearby a convenience for you. This will help our future guests have an idea about our hotel.

On behalf of the management and staff, we thank you for your appreciation and we look forward to having you here again in our hotel in the near future.

Meantime, if you need any assistance, please do not hesitate to contact me.

Kind regards,

Crsitine Sy
Guest Services Manager
Best Western Plus Toronto Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,541 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (222)
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English first
british columbia
Level Contributor
166 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed April 12, 2012

We had a pleasant enough overnight at this hotel - the rooms were well appointed but somewhat dated, but the important bedding and bathroom fixtures worked fine.

The hotel is not in the best area, this part of Mississauga resembles a truck stop, but a one night layover between flights is fine.

I note an earlier posting about the shuttle van...... when we were waiting outside of T1 at YYZ with our bags at the ready, we started chuckling at the approaching bus that looked like it was last used for transport at Shawshank Penitentiary, only for the driver to stop and turn over a sign that of course read "Best Western Plus". Having said that, it did the job (our return the following morning with over 20 other guests and luggage, necessitated us being crammed into a more modern shuttle van - we could have done with the prison bus believe me).

I'm still wondering what makes a Best Western a 'plus' ?

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ikelmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristine S, Guest Relations Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review, May 25, 2012
Thank you for your review.

We value your insights and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is our mission to make each guest's stay a pleasant and memorable one.

Rest assured that your concerns have been looked into. We are working with our transportation service provider to find ways in which we can attend to our increased number of guests and deliver better service.

On another note, I am excited to share to you that we will be updating our tvs to the more modern flatscreens. Also, our future projects include remodeling our lounge and other improvements.

We do hope you will come back and see us again soon and that we can provide you with even better and more improved service.

Meantime, if I can be of assistance in the future, please don't hesitate to contact me at 905 670 8180 ext 2820.

Kind regards,

Cristine Sy
Guest Services Manager
Best Western Plus Toronto Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 10, 2012

I stayed at BW for one night on my way to Europe, very good location by the airport, the room was very clean and the staff was amazing. The front desk agent was very helpful and provided me with all the info i needed. The price was rezonable and i would definetly stay here again.

  • Stayed March 2012, traveled solo
    • Value
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    • Rooms
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Helpful?
2 Thank Mihaela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristine S, Guest Relations Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review, May 25, 2012
Dear Mihaela,

We are glad that you enjoyed your stay with us.

I am particularly pleased to know that our Guest Service Agents at the front desk were able to assist you with your needs. It is our mission to make each guest's stay a pleasant and memorable one.

On behalf of the management and staff, we thank you for your appreciation and we look forward to having you here again in out hotel in the near future.

Meantime, if you need any assistance, please do not hesitate to contact us.

Kind regards,

Cristine Sy
Guest Services Manager
Best Western Plus Toronto Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 7, 2012

Good job we only had one night stay here, we were picked up at the Airport with their transfer vehicle. I nearly didn't get in, if I hadn't been so tired I probably wouldn't have, It was falling to pieces,filthy dirty, it looked like an old mechanics works van, greasy dirty with a very erratic driver using a cell phone while driving on the return trip ( not hands free ) and I could go on, but I expect you get the picture.
Arrived at the hotel checked in about 2 p.m., when we got to the room is was just okay, not a patch on the other Best Western Plus on Edlington Road. We made a coffee and were ready for a rest as we had been traveling for about 12 hours. Then we heard banging and drilling in the next room, apparently doing major construction.
Phoned the front desk they said they probably would be finished banging about 5p.m.so we asked to be moved.
We then of course get all our stuff up together and move, with no help from them.We tried to get some sleep early as we had another early 4:30 a.m. call next morning, only to be kept awake by the bathroom fan constantly going, they said it would go off at 8 p.m. which it didn't.
We went to the restaurant Savanna's for dinner in the hotel, staff were waiting to pounce on you, it was like an empty room with a few tables, no art on the walls, no table cloths. The meal was very dry, had the feeling all they wanted to do was get you in and out as quickly as possible.
All in all not a good experience, not sure why this hotel was a Best Western Plus as there was no plus about it,
Would not recommend it to anyone!!!!

Room Tip: Stay at the other Best Westen Plus!
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank parsnip63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSTorontoAirport, General Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review, April 10, 2012
Dear sir,
Thank you for taking the time to share your experience at our property on Tripadvisor. On behalf of myself and all of the staff I sincerely apologize that your stay was not to your satisfaction. It is our goal to ensure that each and every guest leaves our property with the ability to say that we met or exceeded their expectations and we clearly failed to achieve that during your visit. If you could please contact me directly at 1 800 260 3333 or via email at paul@bwtoronto.com to discuss your issues in detail I would more than appreciate that so we can resolve the issue to your satisfaction.
Regards,
Paul Takhar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manitoba
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 5, 2012

We stayed in this hotel for only two nights, but I found that I was generally pleased with what I saw. The hotel is definitely older, but was re-furbished recently as the rooms were well kept and very clean. Staff was somewhat friendly, however often talked on the phone when you were at the front desk (which can be annoying!).

The pool and sauna area was quiet, and relaxing to take a swim in the fairly large pool. However the sauna looked as if it could have been re-done, as the wood inside of it was beginning to rot away. Otherwise there were no other complaints.

Fairly good hotel, quiet rooms & good location (Surprisingly did not hear one plane, since this hotel is close to the airport.) Would recommend this hotel to anyone who is in the area.

  • Stayed March 2012, traveled with family
    • Value
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Helpful?
1 Thank Metamorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSTorontoAirport, General Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review, April 10, 2012
Thank you for taking the time to share your experience at the Best Western Plus Toronto Airport on Tripadvisor. We are glad you enjoyed our hotel. All our rooms have fridges. We also have a pool, whirpool and a Fitness Center.

We appreciate the feedback and look forward to welcoming you again in the near future.

Regards,
Paul Takhar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 2, 2012

The room was nice and comfortable.
The only complaint was the noise from the air conditioner, it kept me up all night.
The next morning at check out, the front desk said they would look into it , they did not offer a discount when I said it had kept me up all night.
The restaurants in the area are not very good.
The wait for the shuttle when we arrived back from our trip was about 20 minutes, it was after midnight so that was not bad.
Overall we would go back but we will check things before going to bed because we did not feel like getting up and changing rooms at that point.

Room Tip: The location was close to the airport so it was a great place to leave the car, this is in a seperat...
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank souldreamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wasaga Beach, Ontario
Level Contributor
62 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 29, 2012

Just returned from a trip to Cuba. We left our car at the Best Western Plus and actually STAYED at the hotel on our return on March 28th. Upon arrival, they checked us in very quickly indeed, gave us a parking permit (lots of spaces to park too ... it was 3 pm) and the shuttle arrived within 10 minutes to take us to the airport. Smooth so far. Upon our return we made our call just after a shuttle had left the airport so had to wait for 25 minutes .. exactly the amount of time they said we would have to wait. There were three attendants on the bus who were NO help with our bags at the airport but did help us when we arrived at the hotel. The check in (it was midnight) was easy-breezy and we were actually in our room in less than 15 minutes after arrival. Everything was clean, fresh, smoke-free, lots of towels, king-size, comfy bed ... ahhhhh ... we have NO complaints at all. We checked out around 10 am and again, whiz-bang at the front desk .. effcient, courteous and we were out of there in less than 10 minutes. This is my second stay here when going on a trip. To me it is so economical with secure parking, a great room and wonderful service. We surely will be back!!

  • Stayed March 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank LandAirSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSTorontoAirport, General Manager at BEST WESTERN PLUS Toronto Airport Hotel, responded to this review, April 2, 2012
Dear LandAirSea

Thank you for your commets regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Sincerely,

Paul Takhar
General Manager
BEST WESTERN PLUS Toronto Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Toronto Airport Hotel

Property: BEST WESTERN PLUS Toronto Airport Hotel
Address: 5825 Dixie Rd, Mississauga, Ontario L4W 4V7, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Mississauga
#17 Business Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Toronto Airport Hotel 2.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Best Western Mississauga
Best Western Hotel Mississauga
BEST WESTERN PLUS Toronto Airport Hotel Mississauga, Ontario

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