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“Value” 4 of 5 stars
Review of Quality Inn & Suites Mississauga

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Quality Inn & Suites Mississauga
Ranked #27 of 61 Hotels in Mississauga
San Diego
Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Value”
4 of 5 stars Reviewed May 20, 2013

The hotel is a good value if you need to attend a corporate function nearby. Not far from the airport, but located in a business district so the area isn't great, but fairly clean nonetheless. The hotel is in good condition and rooms are well maintained. Breakfast was good, but again the location is only good if you are attending nearby business related functions.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JenK56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
    61
    112
    60
    26
    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Vancouver
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 10, 2013

Hotel is located close to Pearson International Airport. It is located next to a car dealership and surrounding neighbourhood seems to be industrial area. However, there weren't much traffic. The hotel is close to the freeway. Upon arrival early morning I wasn't sure if I could do an early check-in because I was tired and sleepy (lack of sleep arriving from west). I asked the on duty clerk if I could check-in. He checked the computer to determine if a room is available or not. I was lucky that a room was available and immediately checked in. I was super happy that the on duty clerk allowed me to check in early otherwise I would have taken a nap in the rental car. The room we got was located on the 2nd floor. It was clean as expected. Overall, I am very satisfied with this hotel and would probably stay again if I am in Toronto. Free WiFi and free daily breakfast available. Definitely would recommend this location to my family and friends.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank digipro78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Bay, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 9, 2013

Woke up to get ready for early morning flight and felt like I had been bitten. My husband pulled the sheets and blankets off the bed and low and behold there were bed bugs. What a great treat to start off our vacation. The front desk staff pretended to be surprised and told me that their housekeeping staff do regular inspections (riiiight). The mattress was stained and there were adult sized bugs so they had been there for quite sometime. Either they have incompetent housekeeping staff or they are just a bunch of liars. Room 107.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Darlene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn & Suites Mississauga, responded to this review, May 29, 2013
Dear Darlene O,

Thank you for taking the time to relay your comments regarding our property during your recent stay. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 5, 2013

I arrived much earlier than I expected on a Sunday morning (just before noon) and requested an early check-in. After a brief wait in the lobby (during which time I honestly think I was forgotten), the desk clerk found me an available room and allowed me to check in. The room was clean and comfortable, and just what you'd expect at a Holiday Inn Express. Nothing luxurious, but no deficiencies. The room is clean, the heat worked without turning the room into a sauna, and the bed was just right.

I planned to head into Toronto that evening and wanted to use public transportation to get there. A different desk clerk gave me directions to Square One where I caught the bus to Union Station. I almost had the feeling that nobody had ever asked for directions to the bus/train before, but the clerk gave me detailed instructions, printed them out for me, and got me on my way.

Breakfast in the morning was (again) just what you'd expect at a Holiday Inn Express. Nothing fancy, but perfectly adequate for taking on fuel at the beginning of the day. The staff was very attentive and friendly.

This hotel was conveniently located for travelers with business in Mississauga. Easy access from the highway, easy to find, centrally located. And if you qualify for IHG Friends & Family rate, it's a bargain.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Catharines, Ontario
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 1, 2013

My husband and I booked here night prior to trip and left our vehicle at the hotel for 2 weeks...
Service and room were great. Front entrance is dated...but didn't bother us as they are working on renovating. Rooms are very nice, King size bed, non smoking... Breakfast was also good..wide variety to choose from, and no problems with shuttle service to and from the airport.
Would highly recommend.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Pauley22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
4 of 5 stars Reviewed April 27, 2013

Comparing it to another HIE we stayed in, the staff service is not the greatest. I was offered a variety of granola bars/chips upon check in, which was nice. But I find the receptionist is in a rush explaining things to me. I even misunderstood her at one point. After a long drive, all I need is someone rushing things done. There was no reason for it as no one else was waiting in line. Checked in to our room, clean, spacious and tidy, except sheets are a bit less permed. A crisp sheets and pillow covers would have been more appreciated. An empty beer can was hiding in one of the bedside drawers. While we expect bottles of water, these were non existent. Called reception and was told they only provide it to PC members. When I said I am a member, she asked that I can come and pick it up, not a very friendly sounding response. Went down and just before I even approach the desk, this lady in eyeglasses (Asian looking receptionist) placed a bottle of water on the counter with a very disappointing gesture. I sort of expect to receive at a least 2 since we're a couple that checked in but chose not to ask after receiving an unfriendly look. Is it that much to provide 2 bottles in a room? I said thanks and no smile or response was returned that I heard of. We're tired and chose not to bring any of it to their attention. Other than this, the location is convenient and just happy to have Starbucks in the area.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Eam0317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delta, Canada
Level Contributor
121 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed April 21, 2013

My wife and I stayed here for one night before heading off to a business conference. I got an excellent rate through my CPSA discount that I could not refuse. As I've said in many other reviews, if you expect to stay in hotels a few nights a year it is worth becoming a CPSA member.

This property is easy to get to from Pearson Airport (YYZ) and although very close to the 401 you don't hear a lot of road noise. There are a few eateries close by and additional shopping a few blocks on either side of Dixie Road. The lobby area, breakfast bar and hallway carpets appear to be recently re-done. There is ample free parking and the lower level has sliding doors so you can walk right out to your car. The desk staff is quite friendly and helpful. In recognition of our Priority Club status we were offered water and snacks.

The building itself is noticeably dated. The bathroom is quite small and the fixtures, tiles and caulking need to be repaired and/or replaced. The walls are thin and we could hear casual conversation in the room next door. The furniture is clearly dated and the room is quite crowded between the desk, bed, chair and TV stand. There are a lot of stains on the ceiling and the wallpaper is beginning to separate at the seams.

None of the negatives are a deal-breaker for me on a 1 night stopover for such a great rate. If you can handle a room that needs some TLC then you should be fine staying here.

Room Tip: Rooms on the first floor walk out to parking
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Allan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn & Suites Mississauga, responded to this review, May 15, 2013
Dear Allan A,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Mississauga

Property: Quality Inn & Suites Mississauga
Address: 5585 Ambler Dr | (Hwy 401 & Dixie Rd), Mississauga, Ontario L4W 3Z1, Canada (Formerly Holiday Inn Express Toronto - Airport Area)
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 61 Hotels in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Mississauga 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
We are proud to announce that we are now a 100% smoke free property. Quality Inn & Suites in Mississauga, ON is a perfect choice for travellers staying for a layover between connecting flights, as it boasts an excellent location at Highway 401 and Dixie Road, just minutes from the Toronto Pearson International Airport. However, its great location alongside a wide range of amenities make our Mississauga hotel very popular with business and leisure travellers staying for much longer than one night as well. ... more   less 
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Also Known As:
Holiday Inn Express Toronto - Airport Area Hotel Mississauga
Holiday Inn Mississauga
Holiday Inn Express Mississauga
Mississauga Holiday Inn
Quality Inn & Suites Mississauga Ontario

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