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Hilton Garden Inn Toronto Airport
Ranked #7 of 61 Hotels in Mississauga
Certificate of Excellence
Reviewed June 13, 2009

To Whom This May Concern,

I was very recently a guest at the Hilton Garden Inn hotel and I did not have the opportunity to fill out the survey before leaving the room, therefore I am providing my feedback through trip advisor.

I booked my reservation online in April, the room I reserved was supposed to be a suite, I had specifically wanted the suite with the hot tub simply because I was on vacation and wanted a chance to relax in comfort with the added luxury. The room was comfortable but it was definitely not a hot tub suite. The room I did get was a king size guest room with a stand up shower.

When my guest and I arrived we approached the check in counter and explained that we had a reservation, the gentleman that was checking in was very polite however he seemed confused about the name the reservation was under. After receiving our room keys I noticed that the name on the outside of the key holder had someone else's name on it - not mine. After noticing this and the seeing the room it was clear that we were put into someone else's room and not the one that I reserved.
Not wanting to argue after a 10 hour drive and checking the website to read that hotel reservation was apparently subject to availability I did not request a different room which was a mistake on my part, I did not bring this to anyone's attention. Aside from the room not being a hot tub suite I found it to be clean and well kept. It had all the amenities and was comfortable, the only concern I had was that the hot water was limited and the cold water was luke warm at times.


My main concern is not with the actual room, it is with the staff. My guest and I had several dealing with the front desk office staff. First when we checked in, then again to inquire about specific locations of places in the hotel (I.e. pantry), we also spoke to the same staff to inquire about the cost of parking, not once was I addressed by my name or by Mr. and that I feel is very unprofessional especially in a hotel that is recommended for business professionals. The following day I had wanted to inquire about making travel arrangements from the hotel to downtown Toronto and the first question that was asked was by a lady at the counter "Well are you staying in the hotel?" I was very offended by this as I am sure anyone would have been for two reasons. The gentleman that was behind the counter had seen us numerous times and did not attempt to inform his co-worker that we were guests, and secondly the comment was made in a very condescending way, almost like we didn't look like we belonged in the hotel because we were not dressed as "business professionals". My guest and I felt very uncomfortable asking for anything or even being seen in the hotel because we did not feel welcome at all. It should not matter what my appearance is, a hotel should treat each guest with respect and some level of professionalim

The restaurant staff and room service attendant on the other hand were exceptional. They were polite and courteous and friendly and they actually smiled. They made us feel like we were not intruding. The food was fantastic, both breakfast and dinner.


My whole experience was far from perfect, however I do understand that not all hotel operate at the same professional level. I would give my stay a 5 out of 10 rating. I have been in the customer service industry for over 12 years and I think that the staff needs some lessons in "customer service". With that being said, I would recommend your hotel to others, I would just advise them on their physical appearance before checking in.

  • Stayed: June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank roadwearytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 - 979 of 1,012 reviews

Reviewed May 23, 2009

I stayed at the Hilton Garden Inn Toronto Airport a few weeks ago. When I checked in, I asked for a room away from the ice machine... when I got up there, I discovered it was right outside my door. I went back down to the Front Desk, mentioned at I was a Diamond HHonors member, and was promptly upgraded to a suite. The suite was extremely nice and had lots of room. They tout the bed as being so wonderful, but I found it a bit uncomfortable.

I ordered room service, and although prompt, the quality and value of the meal left a lot to be desired.

Overall, I will go back, but for a new building, it is a bit, mechanically, noisy, especially the in-room heating/AC system.

Carl

PS: The fire alarm went off twice at around 2200 and again at 2225... they have a "mute" button in the room to silence your in-room alarm... I heard no PA announcements. When it went off the 2nd time, I got dressed, and then it stopped... growing pains... they'll figure it out, I'm sure :)

  • Stayed: May 2009, traveled on business
    • Value
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    • Cleanliness
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Thank JetJock_YHZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
Google Translation

Stayed: August 2017, traveled solo
Thank Vigor Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2017
Google Translation

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank josefranciscot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2017
Google Translation

  • Stayed: June 2017, traveled with family
    • Location
    • Rooms
    • Service
1  Thank ligia f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2017
Google Translation

  • Stayed: June 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank luiscarloso162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2017
Google Translation

Room Tip: Plus on est haut, plus la vue est sympa !
  • Stayed: May 2017, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Livia972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Toronto Airport

Address: 3311 Caroga Dr, Mississauga, Ontario L4V 1A3, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mississauga
#6 Family Hotel in Mississauga
#8 Business Hotel in Mississauga
Price Range: $115 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Toronto Airport 3*
Number of rooms: 224
Official Description (provided by the hotel):
The Hilton Garden Inn Toronto Airport is built "green" from the ground up, and the first new build hotel in Canada to be accredited with LEED certification. The hotel is located just minutes from Pearson International Airport, major corporate offices, and Toronto's largest convention centres, including the International Centre, Toronto Congress Centre and Mississauga Convention Centre. Restaurants, shopping, major attractions and sporting facilities are just a short drive from the Hilton Garden Inn, including Vaughan Mills Shopping Centre, Woodbine Slots and Racetrack, the Hershey Centre and the Powerade Centre. ... more   less 
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Also Known As:
Hilton Garden Inn Toronto Airport Hotel Mississauga
Hilton Garden Inn Mississauga
Hilton Garden Inn Toronto Airport Mississauga, Ontario

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