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“Great Hotel, Poor Front Desk staff service.” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Toronto - Mississauga

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Holiday Inn Express Hotel & Suites Toronto - Mississauga
Ranked #33 of 60 Hotels in Mississauga
Certificate of Excellence
Thunder Bay, Ontario
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great Hotel, Poor Front Desk staff service.”
4 of 5 bubbles Reviewed March 8, 2013

Hotel is in a great loction. It is a clean hotel and updated nicely. The room is a good size and bathroom acceptable. It has a complimentary breakfast which is okay but the 'hot' part of it includes scrambled eggs, sausage and pancakes only, not bad though. Main issue was with front desk staff and their lack of knowlege of their ammenities. We went to use the pool on the day after we arrived to find a sign on the door saying the heater was broken and the water was cold...it was FREEZING and we were told nothing about this on check-in (we feel we should have been informed as it is an ammenity the hotel offers and it was unuseable). When we asked about when it would be repaired, we were told not until the middle of the week (we would be gone already) and that we could use the pool at the sister hotel next door. This was not an option for us as we have a baby and to walk outside in the winter back and forth is just not possible. If we would have been told about this at chek-in we would have requested to stay at the sister hotel then. The next issue with front desk is the misinformation provided about a restaurant being open. On check-in we were told that the restaurant next to the sister hotel gives guests a 10 % discount. Before going over there for lunch we asked the front desk exactly where the restaurant was and if it was open. She gave us direction, made it a point to look at the clock and guaranteed us it was open, it was not! When we arrived to check-in, the front desk staff was on a personal phone call (after us standing there for 3 minutes she told the person she would call them right back). We just want to note that all 3 issues we had with the front desk were all with the SAME staff member. Only other minor complaint, highchair had a broken clip and we complained about it on the first morning and it was not fixed our whole stay. We were able to tie it around our babies belly or this would have been a huge safety concern and they didn't even address it.

We requested the manager contact us about all these issues and concerns during our stay. He was in contacted with us very quickly and very understanding and appologetic for these issues. We were very pleased with his profesionalism and sincereity.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Travelling_Buddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZAMmanagement, Manager at Holiday Inn Express Hotel & Suites Toronto - Mississauga, responded to this review, March 10, 2013
Thank you for your comments regarding your stay. We apologize for the inconvenience you and your family had during your stay. The pool has reopened and is fully operational. We hope that you can try us out again in the future.
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123 reviews from our community

Traveler rating
    42
    43
    24
    9
    5
See reviews for
27
21
9
49
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 6, 2013

I have been staying at this poperty for the past 3 years and find the staff to be friendly and effectiant. The rooms are always clean and fresh, and the breakfast in the morning covers all the requirements from both --Hot and Cold. I believe the property is competively priced, and a great location

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZAMmanagement, Manager at Holiday Inn Express Hotel & Suites Toronto - Mississauga, responded to this review, February 11, 2013
Thank you for your wonderful comments about our hotel. It is loyal guests like yourself that continue to make our team proud of what they do everyday. We strive to make our guests feel comfortable as possible on their business and leisure trips. Hope to see you soon!
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1 review
5 of 5 bubbles Reviewed January 31, 2013

Quick checkin efficient courteous welcoming friendly staff full nice breakfast casual lots of food good choice clean spacious rooms beds good bed good furniture functional internet stable lighting good free parking convenient to restaurants favourite hotel

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hiwaysta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZAMmanagement, Manager at Holiday Inn Express Hotel & Suites Toronto - Mississauga, responded to this review, February 11, 2013
Thank you for your positive comments regarding all aspects of our hotel. We appreciate the time taken to complete the review. Our hotel is minutes from major highways and only 15 minutes from Pearson International hotel. We look forward to welcoming you again. Let us know what we can do for you to make your trip as enjoyable as possible.
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Sudbury
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

After cancelling a night at the Ramada Stagewest because of a bad experience, we booked our second night stay in Toronto at the Holiday Inn Express. WOW!!! The rooms are very clean and the beds are very comfortable. The service was excellent. The girl at the front desk was so helpful. I wish I knew her name because she deserves credit for her good work. When we got to our room, I called her and asked if we could get a room farther from the elevator because of the noise. Not only did she do this but she came up to our room to bring us the keys to the new room, she also helped bring our luggage to the room. The next morning, we had to leave very early so we could not stay for the complimentary breakfast. However, the man working at the desk offered to serve us some breakfast foods before we left (we left before breakfast was being offered). Thank you so much for the wonderful stay! We will definitely stay again. Also will be recommending this hotel!

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cb2823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZAMmanagement, Manager at Holiday Inn Express Hotel & Suites Toronto - Mississauga, responded to this review, January 23, 2013
Thank you taking the time to review our hotel. We appreciate the positive comments regarding our clean room and guest services staff. Our guests are our priority and hope that you will stay with us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

I flew up to the area to run a marathon over the weekend, and I'm glad I picked this hotel. It exceeded my expectations at every level. The hotel is well laid out, staff were very friendly and helpful, and my room was exceptionally clean and comfortable. I was a bit concerned about the noise level as I'm a light sleeper and there were some reviews that noted a high level of noise. But for me, this was not an issue - if I tried real hard, there were some faint plane noise, no car traffic noise, and no noise whatsoever from other guests on the floor. Guess that's why I'm giving this place a big thumbs up! I'll stay there again, if I'm in the area.

Stayed November 2012, traveled solo
Helpful?
1 Thank hleong2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZAMmanagement, Manager at Holiday Inn Express Hotel & Suites Toronto - Mississauga, responded to this review, November 10, 2012
Thank you for taking the time to review the Holiday Inn Express & Suites, Toronto-Mississauga. We appreicate the positive comments regarding our staff and rooms. The feedback we receive from our valued guests like you, gives us motivation to do better.

The hotel location is ideal as it is close enough to quickly get to the airport but far enough to be away from the airplane noise.

We look forward to welcoming you back on your next visit to Mississauga.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed October 7, 2012

The hotel and all anemities were excellent. It was clean and neat.

However, the shuttle service was terrible. The ride to the airport left the hotel almost 5 minutes late.

The pickup from the airport after we got back was terrible. There is no real way to call them from the airport unless you have a cellphone (I don't). My wife and I had to wait more than 45 minutes for the shuttle to come. And it only came after 45 minutes because another couple called from their cellphone to ask for a pickup. When we complained at the hotel we got a shrug of the shoulders and told so what!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Toronto - Mississauga, responded to this review, October 22, 2012
Dear Phil R,

We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I am pleased that you liked our rooms and its cleanliness. I'm sorry for any inconvenience the shuttle services may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Irish V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 bubbles Reviewed September 10, 2012

4.5*

Recommended for everyone by Mr. Specific

+

Internet - 5/5

+

[bonus] - Kindness

The Smiley staff really went out of their way to help me on several occasions.

+

[bonus] - Furniture

The lobby is certainly above average for a hotel in this class with modernist 'Le Corbusier' (LC2) chairs and a cosy fire place that would be great in the winter.

* Please be aware that this review & ranking is based in the context of 'affordable hotels

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Specific S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YYZAMmanagement, Manager at Holiday Inn Express Hotel & Suites Toronto - Mississauga, responded to this review, October 2, 2012
Thanks for visiting us. We appreciate your kind words regarding our staff and decor. Our staff goes over and above for each guest that stays with us. Our recent lobby renovations has received positive comments from many travelers. Hope to see you soon and as the cold weather is approaching we hope you can enjoy the warm fireplace.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Toronto - Mississauga

Property: Holiday Inn Express Hotel & Suites Toronto - Mississauga
Address: 40 Admiral Blvd, Mississauga, Ontario L5T 2W1, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Toronto - Mississauga 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to a Great Toronto Airport Hotel Are you looking for a great airport hotel near Toronto Pearson Airport? The new Holiday Inn Express Hotel Suites Toronto Mississauga is conveniently located near great attractions and is minutes from Hwy 407, 401 and 410. We're near attractions like the Living Arts Centre in Mississauga, Wild Water Kingdom in Brampton and High Park in Toronto. Take time to visit other nearby attractions including the Playdium and Square One Shopping Centre. If youre a smart business traveler looking for great accommodations the Holiday Inn Express is the best among Mississauga hotels. We're near many corporations including Amazon GE Canada and PepsiCo Canada Ltd. You can swim in the indoor pool, relax in the whirlpool and burn calories in our fitness centre. You can keep in contact with friends back home with the complimentary high speed Internet access local calls and voicemail. Start your day with a free breakfast when you Stay Smart at the newest hotel in Mississauga: the Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Toronto - Mississauga
Holiday Inn Express Hotel & Suites Toronto - Mississauga Ontario

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