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“Excellent Hotel” 5 of 5 bubbles
Review of Staybridge Suites London

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Staybridge Suites London
Ranked #14 of 41 Hotels in London
Certificate of Excellence
Kingsville, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed April 17, 2013

Great service/staff, clean, comfortable, and affordable! Will be returning to this hotel handsdown!
Complimentary supper and hot breakfast were delicious and saved money...rather than going out to restaurants. You felt like you were at home.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank amy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, April 30, 2013
Dear amy k,

Thank you for taking a moment to share your thoughts on your stay at the Staybridge Suites London. We work hard to provide our guests with everything they may need during their time away from home; it's so good to hear that our staff and amenities met with your satisfaction.

We look forward to seeing you again!

Yours in Hospitality,
Kimberley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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380 reviews from our community

Traveler rating
    213
    94
    39
    26
    8
See reviews for
139
67
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103
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Vernon, British Columbia, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 17, 2013

Really enjoying my stay in Ontario at Staybridge. It is perfect for my needs... the room is tasteful and very well equipped, the staff has been great, and I am super pleased with the hot breakfast spread.

I have stayed at many different types of hotels throughout North America, and have never been so impressed with the value and bang for the buck.

I will CERTAINLY be staying here from now on whenever I am in London.

:)
.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, April 30, 2013
Dear Sean P,

Thank you for taking the time to share your review of the Staybridge Suites London!

I'm happy to hear that your stay with us has exceeded your expectations. We always appreciate such positive feedback from frequent travellers; it tells us that we're doing our job, providing for the needs and comforts of those who need a place to call home on the road.

Again, thank you for your comments. We look forward to seeing you again when you return to London.

Yours in Hospitality,
Kimberley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed April 11, 2013

We stayed at this hotel because it was the only one left with rooms available during the World Figure Skating Championships. The rooms were listed at such a reasonable price we were concerned that it was too good to be true. We were pleasantly surprised by this hotel.

We received excellent service from the very friendly staff. The room was functional, modern and had everything we needed for our seven-day stay. It was sufficiently tidy and clean, though more attention could have been paid to the details like dusting. The complimentary breakfast was a huge asset and it had a healthy selection of food available.

The biggest draw back about this hotel is that it is well outside the downtown area (20 minute drive). That was inconvenient because all the good restaraunts and bars are downtown.

All in all, it was a pleasant stay, but if I were going to London again as a tourist, I would try to stay closer to downtown.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Theresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review, April 24, 2013
Dear Theresa K,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding staff and breakfast.

However, We’re sorry you received poor service from housekeeping and our location. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan, Canada
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed March 31, 2013

We travel to London a couple times a year and this was our first experience at Staybridge. Check in was good, the man (don't remember his name) was very friendly. The room was small, the bed was not comfortable and there was coffee left in our coffee pot from the previous people. The breakfast was decent the first day, the second it had changed and not neary as good. We generally stay at the Homewood Suites right next door and will probably go back there again next time.

We needed more towels the second day and the front desk told us to come and get them. Not the best service.

Overall just ok there is better in the area.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Brucie35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review, April 17, 2013
Dear Brucie35,

Thank you for posting a review of our property. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I sincerely apologize for any discomfort you may have experienced due to the room accommodations and breakfast selections. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your comments. We hope that you will afford us another opportunity to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 bubbles Reviewed March 25, 2013

We just needed one night's stay, and decided to try this hotel out, as it is located in amongst other hotels of its caliber (so we thought) such as Marriot Garden Inn and Hampton Inn. Firstly, $128 per night is way overpriced for a studio with a queen bed. Secondly, the rooms are so small you can't even change your mind in them. Thirdly, there were only a few cars in the parking lot, and all they could give me was a room on the main floor, not far from the lobby and elevators. I asked for something else, and was told it was the only studio available. They didnt try to help, or even look in the computer for another room higher up.
Not impressed. Too expensive and there are better choices for lower prices in London. Check them out first before you come to the Staybridge Suites.

Room Tip: Don't accept a room on the main floor.
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rotex29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review, April 8, 2013
Dear Rotex29,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding our room size. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsville, New York
1 review
5 of 5 bubbles Reviewed March 20, 2013

We recently spent 7 days at Staybridge Suites, London Ontario during the World's Figure Skating Championships. Every hotel in the city was completely booked, and yet the staff at Staybridge acted as though you were the only guests. The hotel was very clean and well cared for and the kitchen in our suite was well equiped. Based on facilities alone, I would highly recommend this property. But the staff, far and away, was the most professional and pleasant group that I have dealt with in years. Not only was every need met, it was anticipated and done so with a smile. A great vote of confidence and thanks for making our stay with you in London or home away from home. Well done!

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, April 30, 2013
Dear Elizabeth M,

Thank you for sharing your experience at the Staybridge Suites London!

I'm so pleased to hear that you enjoyed your time with us. Our team strives to provide our guests with that "home away from home" feeling, especially during lengthier stays; we all like to know when we've succeeded.

Again, thank you for your comments. We hope to see you again the next time you visit London!

Yours in Hospitality,
Kimberley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed March 19, 2013

Being as there weren't many options during London's week to host the World Figure Skating Championships, we were happy to get a room.

Good
- Swimming pool
- Hot breakfast
- Dishwasher and full-sized fridge in room
- Helpful staff

Bad
- Fire alarm/evacuation in the middle of the night
- Mattresses (incl. pull out sofa) are not the comfiest

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review, April 8, 2013
Dear shazbot35,

Thank you for taking the time to leave our property a review regarding your experience. I am glad to read you liked our hot breakfast and helpful staff. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry for the inconvenience experienced due to the fire alarm and condition of the mattress not being at par with your expectations. Your comments have been documented and will be forwarded to the appropriate departments for necessary actions.

Again, thank you for posting your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites London

Property: Staybridge Suites London
Address: 824 Exeter Rd, London, Ontario N6E 1L5, Canada
Phone Number:
Location: Canada > Ontario > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in London
#11 Family Hotel in London
#11 Business Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites London 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Staybridge Suites London Ontario is a member of IHG Rewards & the IHG family of brands. Staybridge Suites is ideally located near highways 402 & 401 and is a short 15 minute drive from the London International Airport. Staybridge offers near proximity to White Oaks Mall, Budweiser Gardens, John Labatt Brewery, Western Fair Raceway & Casino, London Health Sciences Center (LHSC), Story Book Gardens, University of Western Ontario (UWO) & Fanshawe College. The hotel is within a few minutes drive to major corporations such as General Motors (GM), Magna, Cami, Toyota, 3M, London Life, Great West Life, Ministry Offices, General Dynamics, KPMG, Dr. Oetker, Arvin Sango and Samsung. Staybridge offers apartment like suites with all the conveniences of home to suit your extended stay or short term hotel needs. Our studio, one-bedroom and two-bedroom suites all offer fully-equipped kitchens including a dishwasher, full size fridge and stove top, free wired and wireless Internet and direct dial phone number with personalized voicemail. Other features include complimentary wireless internet throughout the hotel, Business Center, free guest laundry facilities, 24 hour fitness room, theater room, indoor heated pool, meeting space, outdoor BBQ and putting green, free hot/cold breakfast buffet & evening Social dinners Mon-Thurs evenings. ... more   less 
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Also Known As:
Staybridge Suites London Hotel London
London Staybridge Suites
Staybridge Suites London Ontario

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