My sons hockey team stayed at the Homewood by Hilton and our stay felt nothing like home. The emplyees were rude, the accomadations were poor, security harrassed both parents and children and the managment do not seem to understand the consept of customer service.
We were given a room that had a giant black stain in the carpet. The television in the beroom did not work at all durring our two night stay despite our complaints no one even came to check it out. The employees at the front desk were rude and un responsive to our complaints.
Durring our stay, the hotel was mostly occupied by hockey teams which meant alot of children in the hotel. The two security guards on duty followed the kids around the hotel harrasing them. There were other parents complaining of the security using in appropriate language to the children. Security threaten to have the coach of the team evicted from the hotel if the children were not confined to there rooms.
They are defanitely NOT CHILDREN FRIENDLY at this hotel!!
Management was unappologetic and refused to compensate me. They were rude and showed no skills in customer service.
I would not stay at another HIlton hotel if my life depended on it.More
- Free Wifi
- Breakfast included