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“HOMEWOOD SUITES HOME AWAY FROM HOME”

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Homewood Suites by Hilton London Ontario
Ranked #4 of 41 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 4, 2014

Any HOMEWOOD SUITES we have ever stayed at has always been a great experience. Very clean, warm spacious and inviting rooms. All the comforts from home! Hot breakfast every morning, and an unbelievable dinner menu from I believe Monday thru Thursday included with your stay. You won't go wrong booking at HOMEWOOD SUITES. It is one of my top choices of places to stay!! I would honestly say EXCELLENT!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this reviewResponded January 18, 2014

Dear Kathy C
Thank you for taking to write a review on the Homewood Suites by Hilton London. We are glad to hear that you always enjoy your stays at the Homewood Suites by Hilton hotels. We look forward to seeing you again the next time you are in London.
Sincerely,
Christina Dale

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578 - 584 of 767 reviews

Reviewed January 2, 2014

Our one bedroom suite was very nice but needed maintenance. We had trouble with the controls for both the heat and the fireplace. The heaer would not work until we turned the control up to 82 degrees. If the heat was set at less than 82 than the air conditioning was automatically running. Even when we turned the entire system off, the air conditioning was still running with really cold air. We wante our son to sleep in the living room on the sofa bed and it was way too cold for him. It also was really cold outside.
We also had trouble with the fireplace control. The plate fell off the wall when we touched the switch. The fireplace wasnt working either which was especially disappoiiiiiiinting since that's part of the reason we selected this hotel.
The lady at the front desk was very attentive but did not know how to fix these issues. There wasn't any maintenance staff on duty.

  • Stayed: December 2013, traveled with family
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Thank sharonsfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this reviewResponded January 9, 2014

Dear Sharonsfe
Please accept our sincere apologies for the issues experienced with comfort and appointment in your guestroom. We have reported the malfunctioning of the heating system to our maintenance team however we regret it was not addressed sooner. We will resolve the issue as soon as possible and hope your family will consider staying with us again the next time you return to the area.
Sincerely,
Christina Dale

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Reviewed January 2, 2014

Staff is amazing and friendly. Place is quiet even with kids in the building. Beds are comfortable and has all the required items. A real plus is that they are right around the corner from Tim Hortons and right off the 401 so it is a very easy place to get in an out of.
I will always stay here when in London because for a few extra bucks you get piece of mind.

  • Stayed: December 2013, traveled as a couple
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Thank Crighton90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina D, Front Office Manager at Homewood Suites by Hilton London Ontario, responded to this reviewResponded January 7, 2014

Dear Crighton90,

Thank you for the high recommendation that you have stated with your review on Trip Advisor. I am glad to hear that your stay with us here at the Homewood Suites by Hilton London met your expectations and gave you a peaceful night’s rest. Our location does help those that are travelling along the 401 for business or leisure.

Thank you once again for your comments and we look forward to seeing you again on your next visit to London.

Sincerely,
Tamara Cuthbert
Guest Services Supervisor

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Reviewed December 31, 2013

We stayed at this hotel for one night for a family Christmas get together. The two rooms that we booked were nice and big with lots of room for 10 of us to have dinner together and then socialize afterwards. We enjoyed the complimentary breakfast in the morning as well.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Cynthia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina D, Front Office Manager at Homewood Suites by Hilton London Ontario, responded to this reviewResponded January 7, 2014

Dear Cynthia F,

Thank you for taking the time to write a review on TripAdvisor regarding your most recent stay with us at the Homewood Suites by Hilton London. We always enjoy playing host to family gatherings and it’s nice to hear that you had a great time together for dinner and socializing.

Thank you once again for your comments and we look forward to seeing you again on your next visit to London.

Sincerely,
Tamara Cuthbert
Guest Services Supervisor

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Reviewed December 27, 2013

The hotel is located right off the highway, close to different restaurants and a mall. The pool and exercise room is good. I had a incidence with the home service but the manager on duty was great and resolved the issue right away. The room cleaning staff is little bit lousy and try to cheat they just sign their paper without cleaning the room.

  • Stayed: November 2013, traveled on business
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Thank Amit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina D, Front Office Manager at Homewood Suites by Hilton London Ontario, responded to this reviewResponded January 7, 2014

Dear Amit D,

Thank you for taking the time to write a review on TripAdvisor regarding your most recent stay with us at the Homewood Suites by Hilton London. I’m glad to hear that overall you enjoyed your stay with us. Your concern over the housekeeping staff has been brought to the attention of the Housekeeping Manager and is being looked into.

Thank you once again for your comments and we look forward to seeing you again on your next visit to London.

Sincerely,
Tamara Cuthbert
Guest Services Supervisor

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Reviewed December 4, 2013

This hotel is very well-managed and offers great food (breakfast and dinner (business nights)). The facilities (fitness, pool, dining, etc.) are very clean and well maintained. Overall, it's a very family-friendly place to stay. I highly recommend it!

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina D, General Manager at Homewood Suites by Hilton London Ontario, responded to this reviewResponded December 13, 2013

Dear Michael T
Thank you for sharing your feedback on your most recent stay with us at the Homewood Suites by Hilton London. I am glad to hear that you enjoyed your overall stay with us. I have gone ahead and shared your comments with the staff and they too were delighted to hear how you felt.
Thank you once again and we look forward to seeing you on your next visit.
Sincerely,
Christina Dale

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Reviewed November 28, 2013

Hotel staff were polite and helpful. Loved the layout of the suite. The "fully equipped kitchen" was lacking even the most basic items, i.e. pasta strainer and measuring cups. The dishes, pots, and pans that were in the kitchen were not clean.

  • Stayed: November 2013, traveled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina D, Front Office Manager at Homewood Suites by Hilton London Ontario, responded to this reviewResponded December 3, 2013

Dear Kathy P,

Thank you for taking the time to write a review on TripAdvisor regarding your most recent stay with us at the Homewood Suites by Hilton London. The cleanliness of the supplies in the in-suite kitchens and what we are lacking will be reviewed by the appropriate departments and what can be done to improve in this area.

Thank you for bringing this to our attention and we look forward to seeing you again on your next visit to London.

Sincerely,
Tamara Cuthbert
Guest Services Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton London Ontario

Address: 45 Bessemer Rd, London, Ontario N6E 0A2, Canada
Phone Number:
Location: Canada > Ontario > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in London
#2 Romantic Hotel in London
#3 Green Hotel in London
#5 Business Hotel in London
Price Range: $94 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton London Ontario 3*
Number of rooms: 106
Official Description (provided by the hotel):
Brilliantly situated in the heart of London's Business District, the Homewood Suites by Hilton® London Ontario hotel provides prime accommodations for anyone traveling to Ontario for business or for pleasure. Business travelers have easy access to local businesses. Our Homewood Suites in London, Ontario hotel features 106 spacious suites. These generous rooms are equally suitable for both work and leisure activities, so if you're looking for temporary housing or corporate housing in London, Ontario, you've come to the right place. ... more   less 
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Also Known As:
Homewood Suites By Hilton Hotel London
Homewood Suites London
Homewood London
London Homewood Suites
Homewood Suites By Hilton London Ontario

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