I will start by saying that I was pleased overall with our stay and plan to stay there again. We stayed 2 nights while visiting relatives. This hotel is in a residential neighbourhood across from a hospital and is much quieter than other hotels right downtown or on Wellington Road South. It has ample free parking and is only 5 minutes from the downtown core making it a great location to start exploring the city. My first letdown was at check-in. I could have saved $10/night by booking through Expedia but I used their own website which offered a $25 White Oaks Mall gift card. I was told they had no record of the promotion on my reservation and the owner had to order them in and I could have one the next day. The hotel is very well maintained and clean. But here is my second letdown, the room had a strong smell from whatever cleaner or air freshener they used and upset my wife's allergies. We dropped our bags, opened a window, and went out to dinner. It was fine when we got back 4 hours later. Breakfast the next morning was my next letdown. While it was better than most it was NOT as advertised, lacking the DIY omelette bar and breakfast burritos that the website promised. It was on par with hotel breakfasts plus they had hot oatmeal and chafing dishes loaded with scrambled eggs, home fries, and link sausage. I would have enjoyed it if I hadn't been expecting a fresh omelette. After breakfast I went to the desk and asked for my gift card. A bored-looking clerk checked the computer and told me he had no record of it. Period. Full stop. I told him I had been promised one when I checked in and complained again that I used their site instead of Expedia because of that offer. He knocked $12.50/night off our bill but I don't know what was worse, the clerk who made the idle promise or the clerk who tried to ignore me hoping I would go away. The rest of our stay was uneventful. I'm surprised that other reviewers are lauding the friendliness and helpfulness of the staff. My experience was a mixed bag. None of my gripes are a real deal-breaker and the overall experience was very good for the price.
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- Also Known As:
- Country Inn And Suites London South
- Country Inn & Suites London South Hotel London
- Country Inn London South
- London Country Inn
- Country Inn & Suites By Carlson, London South, ON Ontario