My friends and I stayed here because we planed on going to go to Yuk Yuks just down the street. We didn't get to Yuk Yuks because we got suck in the elevator for over 1 1/2 hours. The staff did not comunicate with us at all. We had to call them on our cell phones just to find out what was happening. When we got out of the elevator, which is clearly not up to code, they were smirking and being very rude. We did get refunded for the night. However the next morning when speaking to the front desk manager she informed us that they did an excellent job dealing with our situation but refunding our money since they already had to pay $500 for the elevator to be fixed. Once again the way the staff deals with customers is very unprofessional and rude. Not to mention the blood stains on the blankets, dirty towel hanging in the closet, garbage left in the trash cans ect.. I would strongly suggest spending a little more money and getting a room next door at the Holiday Inn.
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- Also Known As:
- Executive Hotel London
- London Executive Suites Hotel Ontario