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“seperate bedroom, loved that.”

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Quality Suites London
Ranked #20 of 41 Hotels in London
Reviewed February 9, 2011

I travelled here with my teenage daughter for one of her sporting events in London. The one thing that I loved was that the bedroom (one king or two double) was separated from the living area (had a pull out sofa).

In the bedroom there was a tv and another tv was in the living area. In the living area there also was a table, small sink, microwave, and small fridge. This was great because it helped with food costs by using their fridge and microwave.
The bathroom had a good size tub with shower and great water pressure.

Another nice thing is that they put our sports team all together at one end of a hallway, almost all other hotels we have been to have separated us, and it is nice to be all together. The security was very strict with no one making noise in the hallways, so it was nice to have a separate living area in which some parents could gather.

The hotel itself is not newly decorated, but everything was very clean. Our view out our window was only a parking lot next door, but we picked this hotel based on price and location to our sporting events. This hotel is directly across the street from the White Oaks Mall. They do have a continental breakfast, but we didn't go down to it. The only downside to this hotel if you had a family was there is no pool, but the room layout is wonderful.

  • Stayed: February 2011, traveled with family
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Thank everythingwastaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityisbest, General Manager at Quality Suites London, responded to this reviewResponded March 2, 2011

Thank you for your comment and I am very happy to hear you were pleased with your accommodations while in town! We are working very hard to make sure our rooms are in tip top condition so our guests will feel relaxed and confortable when staying with us. When dealing with any type of group whether it be sports teams or wedding groups we do try our best to have everyone together but it's unfortunately not always possible. We are looking forward to having your team stay with us the next time you are in London and please have something from our delicious breakfast before heading out. See you next time!

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289 - 295 of 334 reviews

Reviewed December 18, 2010

The Quality Suites in south London is located in a convenient place for travel, being just north of the 401 and slightly off the main street - Wellington Road. Within walking distance is a mall and several eateries. My room and the hotel itself was clean - no visible mold in the bathroom, beds had a tidy appearance with no stains, there were no unusual odours.and the room and hotel was tidy. The room itself has the prototypical chain hotel room layout. Some of the decor seems to be getting a little older and the TVs certainly will have to be upgraded to keep pace with other similar type hotels. The bed I had was not too comfortable. When checking in, my business colleagues did receive pleasant enough service, but we did not have adjoining rooms which was a little aggravating. We did ask and were told this could not be accommodated (we did make the reservations a week in advance and the hotel was far from being fully booked). The breakfast offered was slightly less than the usual continental breakfast, but was still sufficient (3 types of cereal, pastries, bagels, juice, fruit). The price was less than $100 per night which seems right. It is noted that I was here for a conference, and the room where we met had no heat. Being very cold outside, we had to sit in our winter jackets. Apparently no heat had been used in that room all year. The conditions of this room should certainly have been checked out by hotel staff in advance.

  • Stayed: December 2010, traveled on business
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Thank Tazaemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2010

Booked a king suite, as we had our dog with us and like to have the space to spread out. Plus, the price was attractive, at just $90 for the night. Check-in was flat. Arrived to find out that the dog was an extra $25 per night, though the booking process did not tell us so (through Quality Inn site). Had to sign a long waiver, too. Funny, other hotels from the same parent company don't charge extra and don't require the waiver.

Staff in general - hallways, breakfast room, front desk - were flat and unfriendly.

At any rate, got to our "suite" and found it was indeed a suite, but very small. Full dining table (odd), small sofa and TV area, microwave/fridge sink, and a bathroom and small bedroom.

The furniture is dated and scuffed, in late 80's gray. Carpet worn out and stained - hope they don't blame us and our dog for that, because it was definitely already there. Bathroom worn out, though spacious. Mattress saggy and worn, and wholly uncomfortable. As for the closet/dressing area between bedroom and bathroom, it was completely worn out - scuffed and scratched and dirty. In all areas, dirt was evident - splats on the wall, or in the grout, or along the baseboards. Just a tired tired property.

The hotel is very large, and very quiet in terms of outside noise. Hallway noise, unfortunately, travels into rooms easily. The halls are nice and updated, but dark.

Free continental breakfast as to be expected in this price range -- bagels, cereal, weak coffee. Would be nice to see fresh fruit available at least. The breakfast room is at least a good size, and taking food back to your room is an option.

"Room service" is available through a nearby restaurant, essentially just as take out/delivery. In room coffee and tea are available but mediocre at best.

Overall, within this price range, no major flaws...but definitely a property in need of TLC and decorating updates. Even at this price, I'd expect a little more pride to be taken in the product.

  • Stayed: April 2010, traveled as a couple
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Thank McMarshal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2010

Previously, this hotel ranked among the best values in London. My last stay was not positive. The room was not up to standard, the family in the next room was noisy and the overall service was disappointing. With the number of newer hotels in the area, this property will have to pick up the pace.

  • Stayed: March 2010, traveled on business
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1  Thank edulinx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityisbest, General Manager at Quality Suites London, responded to this reviewResponded April 8, 2010

Dear edulinx,

I'm sorry to hear that you were disappointed with your most recent stay at the Quality Suites-London. Our goal is to exceed our guests' expectations during every stay and we clearly did not do so in your case.

Your care and comfort are of the utmost importance to us. Upon your next visit, please notify us immediately should there be a problem with your guest room or even noisy neighbors and we'll happily rectify the situation.

Once again, I'm very sorry for your disappointing experience but I do hope that you'll visit the Quality Suites again upon your next visit to London.

Yours in Hospitality,
Kimberley

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Reviewed October 6, 2009

From the first step into the Lobby on Sunday to the last step out the door on the next Sunday, we were treated like a King and Queen. We have traveled extensively in North America and in Europe and we put this one in the good section of our travel memory book. The breakfast was a true continental breakfast of cereals, fruit, pastries and beverages. The coffee was kept filled and I appreciated that it was not a big pot sitting on a burner for a long time but was kept fresh by refilling often. It was very quiet and the beds were very comfortable.
We would love to go back for another week. The staff was wonderful and helpful. This one is a winner!

  • Stayed: September 2009, traveled as a couple
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1  Thank tampatom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2009

The location of the hotel is a little bit out of paths. And when you get there and the lady at the reception it advises you to take care since there are a lot of burglaries it doesn’t help to give you confidence. Also the continental breakfast is a joke. I didn’t believe what I saw. A small coffee and a muffin (and not a good one) was all you can get. These 2 items were distributed by a lady who was acting like she was paying them from her own salary. The room was nice and spacey, but we found a spider and were afraid that was not the only one. So overall a creepy experience and I will not recommend this hotel.

  • Stayed: September 2009, traveled as a couple
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2  Thank mont2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2009

I chose this hotel because of the recommendations on trip advisor . I was not disappointed ,they were fully booked for my 1st night but the other 3 nights I stayed worked out great. It was a really nice treat to be able to use the internet and watch TV from the living room instead of the bedroom.
The staff were great really helpful,the location was perfect
OK if I was to be picky the towels could be bigger,the suites are very clean but looking a little tied .
I would return and recommend to everyone

  • Stayed: September 2009, traveled solo
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1  Thank Brats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites London

Address: 1120 Dearness Dr, London, Ontario N6E 1N9, Canada
Phone Number:
Location: Canada > Ontario > London > Westminster
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#12 Business Hotel in London
Price Range: $73 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites London 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Welcome to the Quality Suites London! We are conveniently located near such great local attractions as White Oaks Mall, Budweiser Gardens, and Storybook Gardens. Bright, spacious, and tastefully appointed two-room suites provide convenience and relaxation. Living rooms are furnished with a sofa sleeper, cable television, and dining/work table. Featuring either one king bed or two double beds, a second television, en-suite bathroom and vanity area. ... more   less 
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Also Known As:
Quality Suites London Hotel London
Quality Inn London
Quality Hotel London
Quality Suites London Ontario

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