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“Solid worker's motel” 4 of 5 bubbles
Review of Comfort Inn

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Comfort Inn
Ranked #28 of 41 Hotels in London
Chicago, Illinois
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Solid worker's motel”
4 of 5 bubbles Reviewed April 18, 2013

This facility is well suited for, and caters to transient workers - and does it well. First floor rooms allow direct access from one's vehicle, which is very handy for workers to access their vehicles frequently.

Many of these workers are smokers, and this hotel is very accommodating to smokers. I do not smoke, and don't like the smell of smoke. Sometimes walking down the internal hallway there was a strong cigarette smoke smell, but my non-smoking room had no hint of smoke, for which I was grateful.

Breakfast is the standard continental fare and is well attended by the hostess. The facility was built some years ago without this breakfast function in mind, so the "breakfast room" is a converted guest room. This makes it a bit cramped, but serviceable. A number of restaurants are located just down the road.

My room was quiet and reasonably clean. The carpeting is a bit worn, but not a problem. When the hotel is full, parking gets cramped. My only complaint was the bed was worn out. By moving to the other side, I found that side to be in better shape (and apparently not as heavily used as the first side).

The staff was very friendly and attentive.

Room Tip: If you want convenient access to your vehicle, get a first floor room. For a quieter room, choose t...
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  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SGillinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortcare-manager, Front Office Manager at Comfort Inn, responded to this review, April 20, 2013
Thank you for taking the time to write this review.
The Management and Staff at the Comfort Inn London work very hard to provide the best possible stay for all of our hotel guests.
We do still carry some smoking rooms on our second floor near the back of the hotel. It is unfortunate that sometimes with heavy smoking the hallways can have a slight smell. Management does take that into consideration and tries very hard to manage the smell with air purifiers and freshners.

We are working towards renovations in the next year. A new Breakfast room and full guest room upgrades.

Thank you for staying at the Comfort Inn London and we looking forward to seeing you again in the future.

Morgan Ramage
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Ontario, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed March 15, 2013

CONS: We booked a room online that had the option of 2 beds and a roll-away cot. When we checked in we were told the room was not possible. Fire code does not let them put a cot in rooms with 2 beds. Since we booked specifically to get the 3 separate beds; this was very frustrating. They were able to put us in a very small room with a bed, sofa bed & roll away. It was very tight. I do not like it when hotels do not fix their booking options.

There was a very strong smoke smell in the hallways.

Area is convenient but not the best in London. Breakfast is in a renovated room and very cramped. It was average.

PROs: The room itself did not smell of smoke. The room was clean and there was no bothersome noise. Staff seemed nice.

At least the room was cheaper.

Room Tip: go smokeless and call hotel to check your booking
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  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mrs_SuzeyQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortcare-manager, Front Office Manager at Comfort Inn, responded to this review, March 18, 2013
We are very sorry about this negative experience. The Management and Staff work very hard to insure all of our website and promotional information is updated correctly. We apologise for any inconvenience and are truly sorry that updates were not completed in a timely manor. However, for the safety of all guests and staff, Management is required to make sure that all fire code regulations are followed. Management has made certain that all websites are currently up to date, and that our guests will be correctly informed in the future. The Comfort Inn London strives for excellence and we thank you for your feedback.


We hope that you will consider staying with us in the future.

Morgan Ramage
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Merrillville, Indiana
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

I really liked the fact that our room was very clean. The beds were very comfortable, with plenty of pillows. There was a fridge, microwave, and flatscreen t.v. Another big plus is they offer ground floor "drive up" rooms that have a sliding glass door for access to the parking lot making is very easy to bring in luggage, and get things out of your vehicle. There are dining options within walking distance, and many more within a short drive. Also, there are many attractions and the downtown area within a short driving distance. The desk clerk (Michelle) gave us a room that fit our needs perfectly. She also gave us good dining advise, and info on some local events going on. She was very helpful. The free breakfast was pretty good. It included eggs, toast, pasteries, cereal, yogurt, etc. We got the room through an online bid, and it turned out to be a great value.

Room Tip: Request a ground floor with "drive up" access.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank umfoofoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortcare-manager, Guest Relations Manager at Comfort Inn, responded to this review, September 21, 2012
Thank you for choosing the Comfort Inn London! We're pleased to hear you enjoyed your stay with us. Our staff is always ready and willing to do what we can to provide excellent Customer Service and a pleasant stay.
We appreciate you choosing the Comfort Inn London, and hope to see you again in the future!


Morgan Ramage
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gladwin, Michigan
Level Contributor
109 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed August 11, 2012

This is an older hotel but in good repair. Place seems clean. Breakfast included boiled eggs, cold cereal, waffles for toasting, bagels,and a good variety of sweet rolls, Beds were comfortable. We thought they had really good pillows.

Room Tip: If you are traveling with a dog or don't want to carry luggage very far, you might want to reque...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortcare-manager, Front Office Manager at Comfort Inn, responded to this review, August 13, 2012
Thank you for staying at the Comfort Inn London. We very much appreciate your positive feedback. We have excellent staff and appreciate their efforts being acknowledged.

Thank you again, and we look forward to you visiting us again soon.

Morgan Ramage
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed June 26, 2012

Front desk staff were very helpful and friendly. Room was clean and maybe a little outdated, but after driving long hours the stay was very welcomed. Breakfast was average.

Stayed June 2012, traveled with family
Helpful?
Thank rocko2347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Comfort Inn, responded to this review, June 28, 2012
Dear Rocko2347,

Thank You very much for your kind review on our Hotel. We work very hard to meet the expectations of all our guests and we are pleased that you enjoyed your stay with us. We have a great staff here and it makes us happy to know guests remember them when they leave us. Once again thank you and we look forward to welcoming you back in the future.


Morgan Ramage
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
202 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed May 3, 2012

...friendly check in, flat screen TV, decent wireless, brekkie was standard.
No surprises.

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Margesmister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortcare-manager, General Manager at Comfort Inn, responded to this review, May 7, 2012
Dear Margismister

Thank You very much for taking the time in filling out a review on our Hotel. We strive each day to meet the expectations of our guests and it is great to see that you were pleased. We have a great staff here and want all of guests to remember that when they leave us. Once again thank you for your kind words and we look forward to welcoming you back in the future.


Kindest Regards and Take Care
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed February 19, 2012

This hotel doesn't have any thing fancy, however the rooms are fairly clean and the price matched the service.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JClark_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortcare-manager, General Manager at Comfort Inn, responded to this review, February 23, 2012
Dear JClark_12

Thank you very much for staying with us here at the Comfort Inn London. We appreciate your business as well as your comments. I am happy to hear that you saw value in our hotel as we try very hard to make each guests stay great and at a reasonable price. We try to make improvements often to ensure we stay on top of our game. Once again thank you for staying with us and we look forward to welcoming you back in the future.
Kindest Regards
Jason King
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 1156 Wellington Rd., London, Ontario N6E 1M3, Canada
Phone Number:
Location: Canada > Ontario > London > Westminster
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #28 of 41 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Welcome to Comfort Inn London! We are conveniently located in south London near White Oaks Mall and highway 401. We are minutes away from great attractions like John Labatt Centre and Western Fairgrounds. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Choice Hotels, HotelsClick, Agoda, Reservation Counter and Despegar.com so you can book your Comfort Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel London
Comfort Inn London, Ontario
London Comfort Inn

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