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Best Western Plus Lamplighter Inn & Conference Centre
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Reviews (1,225)
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973 - 978 of 1,225 reviews
Reviewed December 6, 2013

The rooms are comfortable and the hallways are quiet. Cleanliness is impeccable. The friendly staff all say hello and smile. Wireless internet access is strong everywhere. It is sometimes a bit of a wait to get turned left onto Wellington St., but that would be the only drawback to the location. The hotel restaurant is as good as any around the area.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded December 13, 2013

Hello Julie,

Thank you very much for this great review of our hotel and restaurant! We are so happy to hear that you had a comfortable stay and that you were impressed with our facility. We are so appreciative that you took the time to post these comments on TripAdvisor. We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

So we get to the hotel and it's actually pretty nice, get to our room and the hallway out side our room was babysitting at least 20 children!!! Parents drinking in the rooms with doors open, it was at that moment I realized our stay was not going to be worth almost 200.00 a night.
Try to make the best of this stay and go down to the pool-- my 13 year old son couldn't even enjoy himself bc kids were jumping on him while he was trying to use the pool, I would have loved to use the hot tub, but couldn't even get into it bc it was PACKED WITH KIDS. I just don't understand these parents allowing their kids to run wild and take up a hot tub they shouldn't be in anyways!! I think the parents should be embarrassed and ashamed even my 13 year old said on the way back to the room after our 30 mins there that he couldn't stand another min and that he couldn't believe the parents allowed the kids to behave like that. Running, jumping on people taking up the entire hot tub. I'm all for having fun but this was beyond redic! So now were back in the room going to rent a overpriced movie instead hopefully we can hear it over the kids who are being babysat by the hallway! I will never stay here again and I will also be advising others I know not to stay here as well unless they at the very least assure parents and kids are flowing the rules clearly stated and ensure to keep the kids out of the hot tub and out of the hallways.

  • Stayed: November 2013
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Thank Dereknash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded November 29, 2013

Hello Derek,
I would like to begin by sincerely thanking you for taking the time to share your observations regarding your stay with us over the weekend. We are happy to hear that you found the hotel itself to be nice! I am very sorry that you felt that the behavior of some of our guests hindered your ability to enjoy your stay with us. We do have rules and regulations in place which are meant to prevent this type of activity, and on weekends when we have several sports teams in house we employ a fully uniformed off duty police officer as security during the evening. These officers and our Managers on Duty are normally very quick to respond when a guest calls down to notify us of any unruly behavior that is disrupting their stay. We encourage all of our guests to please let us know if there is anything that we can do to make your stay more comfortable, so that we have the opportunity to address any concerns and make them right. Unfortunately we have found that even the presence of uniformed police officers sometimes does nothing to curb the inattention of some parents. The Hotel staff certainly tries to inform any non-sports team guest when we will have teams in house so that the non-team guest can make an informed decision about their reservation; however this is not something that we are able to do when guests book online.
Thank you once more for taking the time to write this review. Please be assured that we take your comments very seriously. We will be addressing your concerns with our Managers on Duty and working together to avoid this type of situation from happening in the future.

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Reviewed November 13, 2013

This hotel is guaranteed to please. We stayed in a King size suite and we were amazed at how large it was. Two large flat screen TV's: One in the Bedroom and the other in the living room. The walk out balconi over looked the the beautiful Atrium. It's just like a little villa with real palm trees/garden, walk-ways, large water falls, large fish pond, large pool, slide, hot tub, pool towels/toys, life-guards, gazebo/bar, exercise room and more! All with a warm climate of a tropical paradise. In the summer the glass roof retracts and in the winter it's closed, giving you the feeling of being on vacation in the south. We will return to this hotel in the future once again. Thanks to Best Western for the great experience.

  • Stayed: November 2013, traveled with family
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2  Thank Anna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded November 15, 2013

Thank you so much for posting this fantastic description of our hotel and Atrium Oasis! We are so happy you were pleased with your room and with our tropical paradise, and we look forward to your return in the future!

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Reviewed November 9, 2013 via mobile

My fiancé and I spent two nights at this hotel and I only wish it had been longer! We had a king suite with a view of the atrium. The room was of perfect size, comfortable and exceptionally clean. The only things that I would note however was that the guest directory was full of crumbs and had things sticking to the pages from previous guests. It was kind of gross and off putting trying to look through it for information. I know that Best Westerns have a 110% clean guarantee and this is definitely something they should have housekeepers double check. Also, our door was fairly frustrating at to get it closed when leaving the room you had to really slam it. We later discovered if we stuck our key in the lock, turned the handle and then closed it, it shut easier. Minor things though and this definitely didn't influence the great experience we had. Staff were very friendly, from the front desk agents to the pool attendants to the house keepers. Everyone was great and had a smile on their face. The pool and waterslide were beautiful and very enjoyable. The overall layout and decoration of the atrium and pool area makes you feel like you're somewhere tropical. Waterfalls and real fish only make it more stunning. We had breakfast in the restaurant and while the food was good the time we spent waiting for it was a bit extreme. We felt we could have enjoyed a meal of the same quality elsewhere with a shorter wait time.

We had a great time and will definitely be back. I would say this is one of the best (if not THE best) hotels I have ever had the pleasure of staying at. Highly recommended!

Stayed: October 2013, traveled as a couple
Thank MOJO2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded November 15, 2013

Thank you for taking the time to share your experience at the Best Western PLUS Lamplighter Inn, and also for your recommendation! We love hearing when our guests have had a great stay, and we also appreciate any constructive feedback. We will be passing along your comment regarding the directory to our housekeeping department as well as the long wait time to our restaurant so that we can continue to improve our product and service. Thank you again and we look forward to your return!

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Reviewed November 1, 2013

Loved it at this hotel and in London On....would go again for sure....great pool area with hot tub and lighthouse that has wate slide thru it and comes out into another smaller pool overlooking the bigger pool and hot tub below...like a tropical trip with all the beautiful palm trees and vegetation..even a walk above that you can do looking down at the pool..and many rooms looking out to the pool with balconies off the rooms...and an added bonus a bar area in white gazebo overlooking the pool...never been to a nice hotel like this before in On. Very close to good shopping mall...and many good restaurants..we loved the fish n chip halibut dinner and clam chowder at Archies and the offee was very good too. .

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Cheryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fanofhotel, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this reviewResponded November 15, 2013

Hello Cheryl,
Thank you so much for taking the time to write this great review of the Lamplighter Inn! We love when our guests tell us they feel like they are on a tropical trip at our hotel because that is the experience we aim to create! We are thrilled to hear that you would return again in the future and we hope you do!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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