Stayed at this location for Labour day weekend for a getaway. The room was very clean and housekeeping staff was very friendly and helpful.
I was not impressed with the size of the room, it seemed a little cramped. I found this hotel out of the way you have to do a lot of driving to get to anything as there isn't much around it. You are at least 10 minutes to get to town. I think one of the front desk staff need to work on their customer service skills. What I am talking about is that my husband smokes so he would go outside to our vehicle to have a cigarette. When he came in from his cigarette Sunday evening the front desk girl(dark hair and glasses) first words out of her mouth were"are you here to use the washrooms". He told her he was going to his room. I feel this is bad customer service, if she wanted to know this she should of asked is there something i can help you with if she was unsure if he was a guest or not. When he told me this it upset me, especially her approach to the situation and poor customer service skills. This really turned me off of going back.
I did want to mention that the breakfast was wonderful and the staff were exceptional that were hosting the breakfast buffet.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Stoneridge Inn & Conference Centre provides an exceptional stay for everyone from those visiting for a family vacation to those traveling on business, all at an affordable price. Those traveling on business or visiting while on vacation can all appreciate that this London, ON hotel is within a few kilometers of Labatt Brewery & Tour, Double Decker Bus Tour, John Labatt Centre, Covent Garden Market, White Oaks Mall and Western Fair Raceway. Families will love other nearby attractions, such as Adventures on Wonderland, Storybook Gardens, the Ontario Children's Museum and Wally World. Golf, sports tournaments and summer festivals, such as Thomas the Tank, are also close by.Guests planning corporate events or weddings can take advantage of the banquet, conference, chapel and ballroom facilities that can accommodate up to 400 attendees. Call this London, ON hotel today to learn more! Guests can also enjoy having many more amenities onsite at this London, ON hotel, including a cocktail lounge, 24-hour exercise facility, business center and a complimentary hot breakfast. Visitors delight in the convenience of having an award-winning Italian restaurant on the premises. For an extraordinary trip to London, ON, make a reservation at the BEST WESTERN PLUS Stoneridge Inn & Conference Centre! ... more less
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- Also Known As:
- Best Western London
- London Best Western
- Best Western Plus Stoneridge Inn & Conference Centre London, Ontario