We stayed here for our niece's wedding (3 sisters and our mother). What a disaster it turned out to be!
Where to be begin? Our room was not clean, you could see the layer of dust on the furniture from across the room. When we opened the fridge there was still food there from the previous occupants!! Our mum's and sisters room only had half a roll of toilet paper. My sister came to our room in a panic needing the bathroom, she had no toilet paper left in her room!!
When we got back from the wedding at 1am my sister could not get into her room, we went to the front desk they re-set her card, but it still didn't work. The manager then came and she could not get the door open even with the master key! My mum was already asleep in the room and did not want to wake her. So my sister had to stay with myself and my other sister, they had to share a bed. My 87 year old mother then had to wake up alone not knowing what happened to us.
I we had the same problem getting into the room the next morning. My mum had left the room not knowing about the problem so we again could not get in the room. A staff member finally got the door open.
My brother (the father of the bride) also made reservations for him and his wife at this hotel. They lost his reservation which he had made back in May. They did nothing to help him. They finally had to sleep at their daughter's house in London.
When we went to check out, we were not offered any discount or apology for everything that happened to us. When we complained the front desk clerk offered us a 10% discount. Really that's it? Once i pointed out everything that happened to us he gave us 50% off of 1 room. I am not impressed. We should have gotten 1 room fro free. My niece (the bride) had already paid in advance for our mum's room. We did ask if there was anyone from amanagement that we could talk to. We were told that there was no one working.
I would NEVER stay at this hotel again and I strongly advise anyone not to book here!
I stayed at a Best Western in Niagara Falls N.Y. just 2 weeks ago and had a positive experience.
I have written many review here and I have never written a negative review or advised against staying at a hotel until now.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Stoneridge Inn & Conference Centre provides an exceptional stay for everyone from those visiting for a family vacation to those traveling on business, all at an affordable price. Those traveling on business or visiting while on vacation can all appreciate that this London, ON hotel is within a few kilometers of Labatt Brewery & Tour, Double Decker Bus Tour, John Labatt Centre, Covent Garden Market, White Oaks Mall and Western Fair Raceway. Families will love other nearby attractions, such as Adventures on Wonderland, Storybook Gardens, the Ontario Children's Museum and Wally World. Golf, sports tournaments and summer festivals, such as Thomas the Tank, are also close by.Guests planning corporate events or weddings can take advantage of the banquet, conference, chapel and ballroom facilities that can accommodate up to 400 attendees. Call this London, ON hotel today to learn more! Guests can also enjoy having many more amenities onsite at this London, ON hotel, including a cocktail lounge, 24-hour exercise facility, business center and a complimentary hot breakfast. Visitors delight in the convenience of having an award-winning Italian restaurant on the premises. For an extraordinary trip to London, ON, make a reservation at the BEST WESTERN PLUS Stoneridge Inn & Conference Centre! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Best Western, Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Hotwire, getaroom.com, Orbitz, Cancelon, HotelQuickly, TripOnline SA and Cheap Tickets so you can book your Best Western Plus Stoneridge Inn & Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western London
- London Best Western
- Best Western Plus Stoneridge Inn & Conference Centre London, Ontario