When I booked a day at the Rosemount Inn and Spa, I was really excited. The lady on the phone and I spoke for awhile, and I booked a
full body spa treatment, full body waxing treatment and a facial. She
quotes me 3 hours and 200 dollars. Well... on the day of, it was mistake after mistake. First of all, the full body spa treatment was over in 20 minutes- a task that should take 85. I questioned this and
the esthetician informed me the services were recorded wrong. She began again (with the right exfoliation treatment) but cut 20 minutes
out. Then, while waxing, she ran out of wax strips and I had to wait there for half an hour.. lying on the bed doing nothing. Finally, she
suggested going on to the facial, and I agreed. The facial was dissapointing as well. There were 2 interruptions and I was way too cold under the blankets to enjoy it. This was probably due to the fact the spa was in the basement of the inn. The facial should have been 45 minutes long, but she cut it by 15 minutes. Even with all that, she still went over TWO hours. The entire time, I attempted to be understanding and kind. After all, she had only been working for 3
weeks. However, I had HAD it when I went upstairs and the charge came
out to almost FOUR HUNDRED dollars. Had they inititially told me this, I would never have booked there. The only consolation was I got
a free body moisturizing treatment after the waxing. I could not believe it. if this spa is any indication of the way the Inn is run, then I strongly recommend against going near the place!!
- Official Description (provided by the hotel):
- Comfortable luxury, authentic period antiques, sharing table style dining - you get to meet great people. Relaxation at its best in the on site Spa. Walk to all the wonderful dining, patios and pubs, waterfront cruises,Workout Facilities, museums, fort and art galleries. ... more less
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- Also Known As:
- Rosemount B&B Inn Kingston, Ontario