Overall, the room we had was smaller but adequate. It had a new flat screen TV set but still had the old CRT credenza with nothing in it. The receptioninst was pleasant and friendly. Upon arrival, we found one of the bedside lamps did not work and the second floor window was dirty with bird poop. We asked for the lamp to be fixed immediately and it never got fixed. My wife and I noticed that the bedsheets were stained. These should either have been cleaned properly or replaced.
The place needs better management as the service was definitely lacking. Although we go to Kingston to visit our daughter often, we will not return there.
My wife and I stayed here for 2 nights in the summer. Chose this hotel because it was significantly cheaper than any of the hotels closer to the waterfront. The room was clean and recently renovated. Nothing special, but the bottom line is that it was clean, comfortable and quiet. The staff was friendly enough. Overall, we were happy with this place. Glad we didn't pay twice as much to stay at a hotel closer to the harbour.