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Reviewed February 4, 2016

Stayed for a conference. The room and service was good but overall the experience was disappointing. There is poor connectivity between the staff and facilities, the main connected area smells overwhelmingly of chlorine from the pool, many areas were freezing and the food was terrible.

  • Stayed: January 2016, traveled on business
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Thank aaP6755JY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2016

Great place, very accommodating. Rooms are clean and comfortable.
Slight mix up with my arrival date but front desk staff quickly corrected everything and had me into my room in no time.
They know that when teams are there attending a tournament that they may get a little loud but no issues at this hotel - very accommodating :-)

  • Stayed: January 2016, traveled with friends
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Review collected in partnership with this hotel
Thank nanci2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2016

We stayed a night at this hotel last week. When arriving, we were given excellent service at the front desk.
We were quite disappointed by the set-up of the building...we had to walk back outside to the attached building that our room was in. There is an indoor walkway which we used the next morning, but it is confusing to navigate and we ended up walking through staff offices spaces and had to be redirected by staff (and this staff indicted that this happens all the time).
The room itself was clean, but severely outdated. Furnishings look like they are from the 80's and the old wallpaper is beginning to peel and bubble.
The tub was also disappointing...it was very shallow, the caulking was a mess and it had a few areas where the paint had peeled and been repainted.
The bed, however, was comfortable, and the pillows amazing. The nicest feature is the heat lamp/light outside the tub/shower for warmth.
we ordered food from the hotel restaurant. The food and service were good, but the gravy cold.
Overall, we would not stay here again until or unless the hotel is updated/renovated and until the walkway system improved.

  • Stayed: January 2016, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank terryw97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2016

Looking for a quick weekend getaway to celebrate my brithday with my daughter and bestfriend, decided to meet up in Kingston at the Ambassado, as we were travelling from Ottawa and Toronto respectively. Can tell you, we spent a lot more time in our hotel room then making use of the indoor water park, as it was packed. This hotel is quite the destination for sports teams and family functions, so expect lots of noise, kids running around and, well, a full pool, hot tubs and line-up at the only waterslide.

  • Stayed: January 2016, traveled with family
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Review collected in partnership with this hotel
1  Thank 273alexandrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2016

Went there as part of a U9 ringette team. All the girls loved the water area and the adults loves the steam room, dry sauna and everyone loved the hot pools. NO place better for a team to stay and do some serious bonding

  • Stayed: January 2016, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jasoncJ8488BD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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