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“Fabulous Experience”

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Ambassador Hotel & Conference Centre
Ranked #12 of 37 Hotels in Kingston
Toronto, Canada
Level Contributor
4 reviews
“Fabulous Experience”
Reviewed January 10, 2014

My experience at the Ambassador exceeded my expectations. The front desk staff were professional, courteous and friendly.

The property is well maintained and the room was very comfortable. I was prepared to go home with a stiff neck and I have to say that I was pleasantly surprised by the quality of the pillows.

If you are looking for a great hotel in Kingston I highly recommend the Ambassador.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oediled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, January 15, 2014
Hello Oediled;


Thank you for posting your comments describing your recent visit here to the Ambassador.

We are delighted that your stay was comfortable and in your words "FABULOUS"

We look forward to your return visit.

All the best

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
direct line : 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,885 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ottawa, Canada
2 reviews
Reviewed January 9, 2014

Our delegates had a first class experience at the Ambassador Hotel & Conference Centre. Close enough to major centres, Ottawa, Montreal, Toronto this venue can serve as a conference hub when budgets are tight for delegates and associations. The Parking is Free and that in itself will cover the gas to get to the hotel. The sound system, lighting, room locations were excellent. The food services and the pricing were excellent. The hotel rooms are clean and very comfortable. The working space in the rooms is excellent.

Room Tip: The Executive Rooms are conducive to a stay for more than 1 or 2 days. The west wing on the 6th floo...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarryBIAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, January 15, 2014
Hi HarryBIAC;


Thank you for posting your comments regarding your experience here recently. We were proud that you selected us to host your conference and delighted that we delivered on our service promise to you and your delegates.

We hope to have the opportunity to host your group again sometime in the near future.

All the best;

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
Direct Line 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 8, 2014

We are local Kingstonians but were looking for something to do with the kids for New Years Eve. My wife found some events and activities being offered at the Ambassador and as it was the hotel that all of may family stayed at for our Wedding and the reviews were great, we booked the room. The rate was awesome, for all the things that were included for the kids plus the pool, water slide and splash pad!!! BONUS!
The staff at the Ambassador really treat you like a Guest as opposed to room rate, which is very hard to find in the Hotel industry. Everyone was very pleasant and went out of thier way to make us feel welcome. Was it a bit noisy, sure, it was New Years Eve, so that was to be expected, but we were certainly able to sleep and the room was very well maintained, so it made the stay that much better. I would highly recommend the Ambassador when visiting our great City. Best Stay-cation EVER!

Room Tip: There are rooms down by the pool that we thought were walk-out, but they aren't. There is a wind...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KingstonRussenholts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, January 15, 2014
Happy New Year KingstonRussenholts;

Thank you for posting such wonderful comments describing your recent visit here. We are delighted that everyone had a fantastic time and we hope to see you back soon.

We do have some great weekend and March Break specials coming up so please check our website or call the hotel directly 1-800-267-7880 for more information.

All the best in 2014


Venicio (Vinnie) Rebelo
General Manager
Direct Line 613 541 4676
venicio@ambassadorhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Ontario, Canada
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 7, 2014

I stayed at the Ambassador for two days with my two young sons over the Christmas break, primarily for the waterpark (and to give their Mom and sisters a break!). The boys were not disappointed. As other reviews note, the indoor waterpark is wonderful for kids and and was a real treat and distraction from the cold winter weather. The water area is well-supervised and clean and we were there for hours. The lobby area is graced with a beautiful fireplace, leather chairs and couches, and lots of newspapers. The Ambassador has been owned by the same Kingston family for two generations and you can definitely feel the pride of ownership. Staff are courteous and deal with any requests or concerns you have (after the boys used all the towels in our bathroom I called the desk for new towels and they were delivered in less than 10 minutes). Our room with two double beds was very clean but somewhat dated, including the lack of electrical outlets and the older furniture, but it was fine overall. The only negative is that our room was in a hall with parents and kids involved in a hockey tournament and they were noisy at times. I only mention this because some of the locals have told me that the Ambassador is now one of the prime locations for tournament accommodation. Still, overall we had a good experience and I recommend this for families.

  • Stayed December 2013, traveled with family
    • Value
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Helpful?
Thank PalladioKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, January 8, 2014
Hello PalladioKingston;


Thank you very much for posting your comments. We are delighted that your family had a wonderful experience here during your recent visit.

While it is true we are a popular location for many sports teams and certain weekends throughout the year there are also many weekends that are not "sports" related and thus a perfect location for a family getaway.

Please call the hotel anytime 1-800-267-7880 or check our website to see when we have great deals from time to time..

All the best in 2014

Venicio (Vinnie) Rebelo
General Manager
Direct Line 613 541 4676
venicio@ambassadorhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
4 reviews
Reviewed January 7, 2014

We stayed in Kingston at the Ambassador hotel with my brother,and our grandson, in the adjoining room, October 12th and 13th 2013. It was a comfortable stay. We were spending Thanksgiving with our daughter and her husband in Kingston. We enjoyed the breakfast buffet also.

Thank you..

Room Tip: We were in a quiet room facing the back of the hotel.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank patandsyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, January 8, 2014
Hello patandsyl;

Thank you for posting your comments. I am very pleased that you enjoyed your stay with us this past fall and hope to see you back again very soon.

All the best in 2014

Venicio (Vinnie) Rebelo
General Manager
Direct Line 613 541 4676
venicio@ambassadorhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 6, 2014

We stayed here for a group event in Kingston.

The hotel is nice, the staff were all very friendly and we enjoyed our stay. Check in and check out was very smooth, no problems. The room is a decent size and the finishes/decor is nice. It was clean and had everything we needed. We had two kids with us, one needed a playpen to sleep in, the room had enough room for the playpen so that was nice.

When we first settled in the room we had was too hot for us, we couldn't get the temp to come down and there was no option to open a window. We contacted the front desk and they quickly dealt with the problem. We got moved to a room on the other side with a window that opens so we were happy they resolved the problem without a hassle.

The kids loved the pool and generally had a great time. The hotel restaurant is good, the kids menu is perfect. $4 for all options. The adult menu is okay, the food is good but a bit expensive although in general it's average hotel restaurant prices.

The location is good. It's pretty central in Kingston so it might not seem like there is much around but you'll pretty much be in the middle of Kingston here which is handy if you're there for a hockey tournament.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sailor77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, January 8, 2014
HI Sailor 77

Thank you for posting your comments regarding your recent visit to our hotel here in Kingston.

I am delighted that we were able to address your concern quickly and to your delight.

Hope to see you back again very soon.


All the best in 2014


Venicio (Vinnie) Rebelo
General Manager
Direct Line 613 541 4676
venicio@ambassadorhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed On
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 6, 2014

We stayed here in December 2013 after a concert downtown. The basic one queen room was clean and recently renovated. A great deal for Kingston at only $99. Not that close to the awesome downtown area but it's only a short cab or car ride away.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fluton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, January 8, 2014
HI Fluton; thank you for your post.. Glad you enjoyed your visit to Kingston and your stay with us.

Hope to see you back again. We also a great selection of accommodation ranging from Traditional , Comfort Class, Business Class and Whirlpool King Rooms.

Check our website for descriptions and rates.

Hope to see you back again very soon

All the best in 2014

Venicio (Vinnie) Rebelo
General Manager
Direct Line 613 541 4676
venicio@ambassadorhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ambassador Hotel & Conference Centre

Property: Ambassador Hotel & Conference Centre
Address: 1550 Princess St, Kingston, Ontario K7M 9E3, Canada
Location: Canada > Ontario > Kingston > Grenville Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Kingston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ambassador Hotel & Conference Centre 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. Transforming Vision into Reality The Ambassador Hotel & Conference Centre is proud to offer exceptional meeting facilities in the heart of Kingston. Our events and catering team offers expert knowledge in planning any type of event with paramount success. We strive to deliver a stress free way of transforming your vision into reality. Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. ... more   less 
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Also Known As:
Ambassador Hotel Kingston
Ambassador Conference Hotel
Hotel Ambassador Conference
Ambassador Hotel & Conference Centre Kingston, Ontario

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