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“Decent hotel needa some updating”

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Ambassador Hotel & Conference Centre
Ranked #11 of 37 Hotels in Kingston
Ottawa, Canada
Level 6 Contributor
357 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Decent hotel needa some updating”
Reviewed October 3, 2013 via mobile

Stayed here overnight and it was clean, decent location and no specific complaints. This hotel is in need of updating as I don't think anything has changed since the last time I stayed there 20 years ago.

Overpriced for what it is, but may have just been a busy weekend in town as most places were booked.

if you aren't looking for anything fancy this place will do..has a pool and waterslide I didn't try unfortunately. .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richy_Bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, October 5, 2013
Hello Richy_Bobby;


Thank you for posting your comments. We recently completed a multi million dollar renovation of all our guestrooms, meeting rooms, public spaces , front lobby, restaurant and Indoor Waterpark and are continuously improving areas that need attention. If you have a specific area that you noticed needs our attention please let me know.

We have very competitive prices in Kingston and many times have packages that offer great value. I suggest you check our website or call us directly at 1-800-267-7880 and ask about any special offers

Best regards;

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
Direct Line : 613 541 4676
Twitter @venicio23
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,166 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Ottawa, Canada
1 review
Reviewed September 29, 2013

We found the hotel staff exceptional. The cleaning staff was engaged and friendly and did an awesome job at keeping the place spotless. The restaurant staff and food was good. The coordination of the event was fairly seamless. I'd say they get full marks.

Negative: The bar closed too early and refused to serve us just before 10 pm because there were "too few people"? The conference hot lunch buffet food was bland and a bit dried out.

Room Tip: Make sure to ask if there are any events during your stay! We have been there when they have 13 yea...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nwillet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, October 1, 2013
Hello NWillet ..thank you for taking the time to post your comments. I am very pleased that overall you were delighted the service, product and facilities we provided during your recent visit.

Please accept my apology that we did not keep the lounge open longer so that you could enjoy another beverage.

We do hope to see you back again in the near future..

Best regards;

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
Direct Line 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 25, 2013

This hotel was selected from the website. What a great choice! Lovely facility. room was great; clean,nicely appointed, comfortable! Staff at check in; Ashley and Angelina were extremely helpful, pleasant, personable, naturally friendly. The complimentary apples (macintosh) were a nice touch.
Ashley and Angelina helped my husband and I find a golf course to play at. When we saw the girls they asked how things worked out with golf! Nicely appointed lobby, computer access was easy. However, when we stopped at the desk later in the day, the young men were not too knowledgeable about restaurants. We had breakfast in the hotel restaurant, which was very good. The service, Rose, was pleasant and welcoming. If a family is travelling to the area, I would recommend this place, as they have a nice indoor pool geared for children. For couples travelling to the area, look no further, this is the place to stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, September 27, 2013
Hello Sharon W.. Wow..what a great review.. We are delighted that you stayed with us and enjoyed our hospitality. We do hope you come back to Kingston and please check our website often for promotions, packages and last minute deals.

Hope to see you back very soon.

Best regards;

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
Direct Line 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
Reviewed September 23, 2013

Our son got married at the Ivy Lea this weekend and many of our family (including us) stayed at the Ambassador. The hotel met our every need and the staff were fantastic! They were friendly, charming and professional. The rooms were perfect, spacious, clean and quiet. Normal check-in time is in the afternoon but the staff ensured that all of us could check in early so that we could freshen up prior to leaving for the wedding. There is plenty of free parking and the hotel location is great, only 10 minutes to shopping or downtown Kingston. I would recommend this hotel to all my family and friends and we will be staying there on our next trip to Kingston!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, September 24, 2013
Hello Monika M

Thank you for posting your comments. We are delighted that your group selected our hotel as the location for many of the guests attending your Son's wedding. Thank you for allowing us the opportunity to help make this day Marvelous for your son and his bride.. We would like to pass along our congratulations to you and the newly married couple!!

Best regards;

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
Direct Line 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa Canada
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 22, 2013

Just came back today from a little getaway for our 16th Anniversary. We had room 124. It was a beautiful large renovated corner room with a Jacuzzi tub & stand up shower. Everything was perfect! We thought the location was great, a bit away from all the traffic on Princess but only 5 min drive to all the downtown shops & restaurants. We would like to thank Venicio & his staff, especially front desk for their help in choosing dining & entertainment nearby. It's easy to tell that this hotel is very well run. Do not hesitate to book your next getaway at The Ambassador!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cdnangel_27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, September 24, 2013
Hello Cdnangel_27

Thank you for taking the time to post your review. We were delighted that you selected our hotel to celebrate your anniversary. Congratulations. Thank you for allowing us to serve you and make your special day just a bit more Special..

All the best;

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
Direct Line 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 11, 2013 via mobile

The Ambassador Conference Centre has everything a business traveler would want from super clean rooms,excellent food and a great pool and sauna area. The hotel in located in a central location for easy access to everything Kingston has to offer. It's the only place I stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen121691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, September 12, 2013
Hello Stephen 121691. Thank you for posting your comment. We are delighted to be your home away from home when you travel to Kingston.

We hope to see you back again very soon.


Best regards;

Venicio (Vinnie) Rebelo
General Manager
venicio@ambassadorhotel.com
Direct Line 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SUDBURY
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 3, 2013

Stayed at this hotel over the long weekend to move our son into University. The hotel is convenient for the University - about 5 minutes away. The hotel seems to be an older hotel in need of renovations. We were given a room on the first floor and it had a strong smell of mold and mildew. We tried to open the window to air it out, but the window was full of spider webs and we had to close it. We requested to be moved and the front desk staff were very accommodating and helpful. The room we were given on the second floor was much better, although there was still a hint of mildew, it was very mild. The room seemed mostly clean, although there was long hair left in the bathtub and cracks in the wall in the bathroom. In the hallways you could see spider webs in the corners on the carpeting.
The hotel is not really convenient for restaurants so we ate at the hotel, as they have a Prime Rib Buffet on Saturday night. We found it to be not worth $25.00 per person.
Overall, considering we paid over $200 a night, we were disappointed, as we've stayed at nicer hotels for much cheaper. We probably will not stay here again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canadian-flyer-21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelmanager1550, General Manager at Ambassador Hotel & Conference Centre, responded to this review, September 5, 2013
Good afternoon Canadian Flyer 21. Thank you for taking the time to post your comments. I am truly sorry that you were not completely delighted with your recent visit.

Please contact me directly to discuss this further and plan your next visit to Kingston.

Sincerely;

Venicio Rebelo, (BA..Queen's 1982), RHB, MBD
General Manager
venicio@ambassadorhotel.com
Direct Line 613 541 4676
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ambassador Hotel & Conference Centre

Property: Ambassador Hotel & Conference Centre
Address: 1550 Princess St, Kingston, Ontario K7M 9E3, Canada
Location: Canada > Ontario > Kingston > Grenville Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Kingston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ambassador Hotel & Conference Centre 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. Transforming Vision into Reality The Ambassador Hotel & Conference Centre is proud to offer exceptional meeting facilities in the heart of Kingston. Our events and catering team offers expert knowledge in planning any type of event with paramount success. We strive to deliver a stress free way of transforming your vision into reality. Located in the Heart of Kingston The Ambassador is conveniently located just off of Hwy 401 at the base of Sydenham Road exit #613, and we are only minutes away from essential services, facilities, and attractions, and the beautiful Downtown Kingston waterfront. ... more   less 
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Also Known As:
Ambassador Hotel Kingston
Ambassador Conference Hotel
Hotel Ambassador Conference
Ambassador Hotel & Conference Centre Kingston, Ontario

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