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“Above average hotel with great location and good service” 4 of 5 bubbles
Review of Holiday Inn Kingston - Waterfront

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Holiday Inn Kingston - Waterfront
Ranked #14 of 37 Hotels in Kingston
Norwich, United Kingdom
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Above average hotel with great location and good service”
4 of 5 bubbles Reviewed August 13, 2014

This hotel is very easy to find and is in an excellent location. Parking is very convenient, although charged ($16.00). Reception service was informative and swift. We had adjacent rooms for our family which did not have a connecting door, however credit for the rooms being adjoining per my booking request. Breakfast was not included on our tariff, so check carefully. None of these are negative issues.

Rooms are fairly basic, I have stayed in several Holiday Inns and these were typical. Cleanliness was good (although there was an unwrapped sweet in the corner of our room) and décor was quite fresh. Air conditioning was intrusive, so I turned it off. All nice and quiet once I'd done that and the rooms had a good view. We didn't use the pool and fitness room, but they did look pretty good.

Breakfast was waitress served in the Dox dining room. Smallest glasses I have ever seen for juice, but coffee was great and I was happy with my bacon and eggs. The breakfast service staff deserve an award for being the busiest people in Kingston.

Room Tip: Worth getting a harbour view, if you can.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelcelt_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, August 20, 2014
Dear Travelcelt_10,

Thank you for taking the time to share your experience with us! I am happy to hear that you enjoyed your stay with us and we look forward welcoming you back here for another great stay!

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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818 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
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English first
Montreal, Quebec
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 13, 2014

We booked directly with hotel while enroute to Kingston. Phone reservations handled very smoothly. Upon arrival, smooth sailing at front desk, and we were given a quiet floor (4th) upon our request (a bus load of Germans were coming in - party party party). Room was very nice. Furniture/carpet abit roughed up, but overall, main thing is the bed. Comfy.

Continental breakfast in AM was interesting. Due to perhaps the bus group. Staff were taking the heat from other customers and I believe understaffed - which isn't fair to the staff. We winged it on our own (got coffee from reservation desk area) - grabbed a plate - did our own thing. Sadly, we were never seen to by a server ourselves, which often is the case with us in hotels. We seem to blend in with the furniture. <lol>

Great outdoor swimming pool - if you're not into swimming - pull up a lounge chair - and just stare out into the lake and pretend you're on a sailboat :)

Many thanks to the room cleaner, who when we came back from breakfast to discover we'd forgotten our pass key - asked us a few questions to verify who we were - and viola - she let us in (left her a nice tip!!!). Some places might not have done that due to security.

Overall - would come back if the price was right - and maybe not in the busy season for a change of pace. You couldn't ask for better location to see Fort Henry, hop on the ferry to Wolfe Island for a day trip, or check out the open market when it's happening, along with shops, restaurants all within hoofing distance.

WARNING: parking is an extra $25/day - which we had not known about at the time of booking BUT the complimentary welcome drink at bar when we arrived / breakfast - made up for that little surprise!

Room Tip: Request the top floors - if possible - near at stairway (that way you only have one other wall to de...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FatCatAnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, August 20, 2014
Dear FatCatAnna,

Thank you for sharing your feedback about your stay. We take all comments into consideration for improvements and I appreciate your detailed notes. We hope to have you back again soon for your next Kingston adventure!

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 11, 2014

We stayed 2 nights (July) and again on Aug 13 & 14th, are rooms were clean we had a nice view of the waterfront. The staff were very friendly and provided us with exceptional customer service. We plan to stay again in the near future.

  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank K A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, August 20, 2014
Dear K A,

Thank you so much for taking the time to share your stay with us. We appreciate when guests come to this site to do that. I’m glad you had a lovely stay and we look forward to your next visit!

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed August 10, 2014

We stayed one night (July 26) at the Holiday Inn Kingston Waterfront. This was the second time we stay at this hotel. We chose this hotel because it is pet friendly. We booked online the "all-in" rate that includes buffet breakfast for two and parking. The only add in cost was the $35 pet fee.

Check-in was a breeze. Kyle from front desk was warm and friendly. Our dog also got a cool gift of DocuPet QR coded ID dog tag from the hotel.

Our room was the pet friendly room on the ground floor with sliding glass door towards the grass for the dog. The room was on a smaller side, felt dated but clean and comfortable. Free Wi-Fi was a bonus. The only downside was the noisy wall mounted AC unit. Location of this hotel cannot be beaten, close enough to be able to walk to many Kingston's attractions and nice restaurants.

Overall this hotel was good for our short stay in Kingston. We will come back again.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travelbug292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, August 20, 2014
Dear travelbug292,

We appreciate you taking the time to share your stay with us. I especially love hearing that you thought Kyle was tremendous. We love to hear about our staff and their effect on our guests. We strive to make those expectations for ourselves and feel grateful when guests notice it! Thank you again for being our guests, and we look forward to your next visit.

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed August 10, 2014

Holiday inn Kingston, Ontario.
Booked here for a 3-night family holiday, very disappointed on first impressions. It seems like it's not been updated since the 80's. We had 2 queen beds- very comfy. But the room was musty, aircon archaic just like the pokey bathroom. Coffee from the in room machine tasted disgusting.
The balcony was absolutely filthy; looks like it's not been cleaned for years. The balcony door security was down to a drop pin as the locking mechanism was broken. Indoor pool had a scum mark all around the perimeter, the outdoor pool was cleaner!
To cap matters off, on our last day we had mouldy bread.
On a positive side the staff are very pleasant.
Best advice, if you like comfortable rooms, book somewhere else.
This is my first post, I regularly travel with work and don't make posts but we we've very disappointed and hope Holiday Inn take the opportunity to undertake a major overhaul of this hotel, it lets their brand down.

Room Tip: Choose another hotel!
See more room tips
  • Stayed August 2014, traveled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, August 19, 2014
Dear Jon G,

Thank you for commenting on your stay, I will share your observations for future improvements.

Regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed August 10, 2014 via mobile

A nice hotel in the perfect location. Our room was clean and had a nice view of the waterfront. There is a cute park a few feet from the front door and everything you could want was walking distance, from restaurants and ice cream to walking tours. We were happy with the stay and do recommend this hotel. The staff was friendly and attentive. We got the breakfast package, but would not recommend this. The food was okay, but there were many fun, reasonable options just a few blocks away. The only concern was that the indoor pool could use a cleaning. There was this green stuff on the pool walls. It is important that I share that it was with great hesitation I booked at a Holiday Inn. The last two times we stayed with the chain we had nightmare experiences and now usually stay at nothing less than a Hilton or Marriott brand hotel. I was desperate for a great location in Kingston for particular dates. There was a big event going on, so rooms across town were limited. Happy ending to the story is that we would definitely stay here again!

Stayed August 2014, traveled with family
Helpful?
Thank Melarose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, August 19, 2014
Dear Melarose,

Thank you for commenting on your stay. I am glad to read you enjoyed your visit with us and will return!

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welland, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2014 via mobile

We stayed here while
Visiting friends. We had some issues with our daughter being ill and this one front desk clerk named Ashley was absolutely fantastic...she brought us new sheets , towels, and tucked my kids back into bed. She was fantastic! Would stay here again. But hopefully with healthy kids!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Irwinj77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, August 19, 2014
Dear Irwinj77,

Glad to read Ashley assisted you - she is a great service ambassador. Hope to see you and the family again soon!

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kingston - Waterfront

Property: Holiday Inn Kingston - Waterfront
Address: 2 Princess St, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Official Description (provided by the hotel):
Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario. We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km)for concerts and Kingston Frontenacs games, 1000 Island Cruises (.25km), Kingston General Hospital (2.06km), Queen's University (1.53km), boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet. We are proud to present DOX Restaurant & Bar with (seasonal) patio overlooking Lake Ontario. Dox Restaurant & Bar features a delicious breakfast menu and is the perfect place to meet for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Whether you're coming to Kingston on business, looking to hold a meeting or event, or getting away for a family vacation, the Holiday Inn Kingston Waterfront is your hotel of choice. We look forward to being "At Your Service"! ... more   less 
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario

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