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Holiday Inn Kingston - Waterfront
Ranked #13 of 37 Hotels in Kingston
Reviewed June 21, 2012

We stayed a couple weeks ago, but I wanted to get around to telling others that this hotel is definitely a good choice. Get a lake view room for a special occasion, as our last stay was.
I'm not going to put the hotel on the spot by saying what they did for us, because it was strictly a good will gesture on their part;(Front Desk -Todd) but how often does anyone go the extra mile to touch you with something you will tell your friends about? We've stayed twice over as many years, because our daughter attended Queens. First trip was 10/10. This last stay was 12/10. I was just taken aback by good service and a little somethin somethin that took it over the top. Our daughter's graduated now, but we might make the trip out to Kingston with her to see friends, and enjoy the restaurants and nightlife, and we will book this hotel for sure.

Room Tip: The lake view is a real nice.
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  • Stayed: June 2012, traveled with family
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4  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear Chris M,

Thank you for taking the time to leave such a thorough and complimentary review of the Holiday Inn Kingston Waterfront. We are thrilled that our associates and facility were able to exceed your expectations. We are proud to be your hotel of choice in Kingston and look forward to your return!

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront

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712 - 718 of 938 reviews

Reviewed June 18, 2012

Great if you want to get to bed late and leave at the crack of dawn. You can hear doors banging, water running in other rooms, people taking and it's a long walk to your water view room. Dark and dated. $255 for a corner water view room plus $14 a night to park. Won't do that again. Didn't get the correct info when checked in about parking and internet but 1 phone call to the front desk and solved. Very polite and breakfast was very good. Close to the downtown but will stay somewhere else next time. Don't look very close or you'll find lots of things that you may not like about your room.

  • Stayed: June 2012, traveled with friends
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1  Thank domoou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear domoou,

Thank you for taking time to review the Holiday Inn Kingston Waterfront. I have noted and shared your comments about your experience with us, and are sorry you encountered issues during your stay. I welcome an opportunity to speak with you personally and hope you will give us a chance to redeem ourselves during your next visit to Kingston.

I can be reached at 613.549.8400 ext 2600 or sfollwell@hikingstonwaterfront.com

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront

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Reviewed June 14, 2012

We arrived early and were pleased to know on a Sat. Our room was ready. Most employees were happy to pass you with a smile and a friendly hello. Rooms appeared clean. Front desk would assist any way possible. I guess this would explain why the Canadian National Rugby team had chosen this Holiday Inn the very same weekend.

Stayed: June 2012, traveled with family
2  Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear Deb C,

The Holiday Inn Kingston Waterfront appreciates your positive feedback! We strive to provide our guests with extraordinary experiences and we are pleased to have the opportunity to do that for you during your holiday. We hope to have you as a guest again in the fabulous city of Kingston.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront

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Reviewed June 12, 2012

My two teens and I spent 3 nights in May after my husband suffered a near fatal heart attack. We had spent the first night at the hospital and my in laws stayed at this hotel. They convinced us to join them the next night and we were so happy we did. We received a special very generous rate for the 3 nights and also did not pay for parking. Our room was beautiful and such a relaxing change between hospital visits. Staff were friendly and kind and met all our needs. I would not hesitate to recommend this hotel and very much appreciate the support we received. I would suggest that anyone who has family at KGH to call the hotel and see if they can also benefit from this generous staff.

  • Stayed: May 2012, traveled with family
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1  Thank Kim61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear Kim61,

Thank you for your comments regarding our hotel. We appreciate your time and effort in sharing your experiences as we continue to focus on our delivery of guest services as well as comfortable and modern accommodation.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront

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Reviewed June 10, 2012

We recently traveled to Kingston for a family wedding and stayed in this hotel. As a family of 5 we requested adjoining rooms or rooms close together when we made our reservation. Unfortunately, our rooms were as far apart as possible-one at each end of a long hallway. The rooms were dirty- with brown 'stuff' on the ceiling and the rooms smelled of urine. Front desk staff upon arrival were abrupt and not interested in accommodating our reservation requests. Our rooms had no towels and we had to call front desk for them. Staff brought towels quickly and housekeeping staff was polite and pleasant. Location on the harbour was a positive spot for this hotel. Would pay a little more and stay at the Radisson next time!

Room Tip: You do not want rooms by the stairs...the noise was all night long and the door opened and banged al...
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  • Stayed: June 2012, traveled with family
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Thank Margot60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this reviewResponded June 11, 2012

Dear Margot60,

Thank you for your candid feedback regarding the Holiday Inn Kingston Waterfront. We regret that you experienced inconsistencies during your stay but are glad you thought highly of our hotel associates. We aim to provide the highest level of satisfaction to all our customers and your feedback is key for us in recognizing areas for improvement.

Should your travel plans include Kingston in the future, please contact me directly for reservation information at sfollwell@hikingstonwaterfront.com or 613.549.8400 ext. 2600.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront

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Reviewed June 8, 2012

I stayed here for one night in June of 2011 while visiting Kingston for work.
Overall, the stay was just average.

My co-workers and I had a very difficult time reserving the room at the guaranteed government rate. I ended up having to bring a copy of the contract with me in order for the hotel to honour the rate. I would have stayed somewhere else, but we were having difficulty finding a room as it was.

The room was clean and well decorated with an excellent view of the water. However, it was very noisey. I could hear conversations in the room next to me, people talking in the halls, etc. It was very difficult to sleep.

The breakfast room was busy and the selection was not very good.

The location was excellent. Quick walk to all amenities, excellent restaurant choices nearby and a very good pub next door.

  • Stayed: July 2011, traveled on business
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Thank Kathleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this reviewResponded June 11, 2012

Dear kmjfd,

Thank you for your feedback on the Holiday Inn Kingston Waterfront. Although we are disappointed to hear your stay was not to your satisfaction, we appreciate knowing what issues you experienced so we can take the appropriate steps to investigate and correct them.

We are sorry that the breakfast seemed somewhat not to your satisfaction, thank you for your opinion and we will use your advice for future improvements.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2012

Last weekend my family and I went to the Holiday Inn - Waterfront in Kingston and had a fabulous time! We arrived a bit early and were greeted with a friendly front desk staff that was able to get us into our room early. We had a suite booked and were amazed at how beautiful it was! There were 2 double beds, a pullout couch, and a king size bed...so lots of room for sleeping. There was also a living room area, a table for 8-10 people, a bar area and a full size fridge. The view of the inner harbour was magnificent - we were able to watch the boats coming in and out. It was hard to leave the room to go out :)
In the morning we went to the restaurant for Brunch and the food was delicious. Bruce (from the Hotel) remembered that we were celebrating a special occasion and brought a Mimosa over to the table for the birthday girl!
We have already started to plan our next trip...would absolutely recommend this hotel

  • Stayed: June 2012, traveled with family
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1  Thank newtraveller10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this reviewResponded June 11, 2012

Dear newtraveller10,

Thank you for your complimentary review of the Holiday Inn Kingston Waterfront. We are very appreciative of our guests that take the time to leave comments about their experience with our hotel. From your comments, it sounds like you were able to enjoy many of the amazing parts Kingston offers that are just steps from our door!

We hope to welcome you back soon.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kingston - Waterfront

Address: 2 Princess St, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kingston
Price Range: $113 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Official Description (provided by the hotel):
Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario. We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km)for concerts and Kingston Frontenacs games, 1000 Island Cruises (.25km), Kingston General Hospital (2.06km), Queen's University (1.53km), boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet. We are proud to present DOX Restaurant & Bar with (seasonal) patio overlooking Lake Ontario. Dox Restaurant & Bar features a delicious breakfast menu and is the perfect place to meet for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Whether you're coming to Kingston on business, looking to hold a meeting or event, or getting away for a family vacation, the Holiday Inn Kingston Waterfront is your hotel of choice. We look forward to being "At Your Service"! ... more   less 
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario

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