We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not our best stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Kingston - Waterfront
Ranked #12 of 37 Hotels in Kingston
Ottawa, Canada
Level 5 Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Not our best stay”
Reviewed November 8, 2011

We always stay at this Holiday Inn when visiting Kingston and it is usually a great experience until our last. I could see we were going to have a problem when we checked in as there were a bunch of college kids getting on the elevator with several cases of beer and our luck had it that they were on the top floor where we were staying. I was a little surprised since this is not a cheap hotel. Well the noise all night long was excessive. These kids were loud and running up and down the hallways yelling all night long. No one went up there to do anything about it. We pay more for a hotel when we go to Kingston so we don't have to put up with this sort of nonsense. To top it off, early the next morning the fire alarm went off for about a half hour just to complete our stay. When we checked out, the front desk clerk didn't even ask how our stay was. I did complain to the hotel and thought I would get some kind of compensation since I am a regular customer at this hotel, but all they did was apologize. It was my only bad experience at this hotel and I am staying there again in December so I will give it another chance and hope nothing like this happens again. I was hoping the hotel however would have at least offered me something for the terrible stay as they were aware of what went on that night, but they did not.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OttawaMike_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, November 9, 2011
Dear OttawaMike_10

I was sorry to hear that your sleep was disturbed during your stay. May I extend an invitation to contact me directly through the hotel as I would like to address your concerns personally. I can be reached at 613.549.8400 ext. 2600.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

875 reviews from our community

Traveler rating
    241
    306
    192
    90
    46
See reviews for
249
298
24
178
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, Canada
Level 5 Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 7, 2011

This is a great location but i found it doensn;t really matter whether it's river or bayside the rooms. As long as you take the higher floors you see alot :) It was pretty cool as you actually had a working patio door and you could sit out on a little deck! Here is the list of good things that beats out the bad.
-stunning views
-nice hot tub, pool, and work out room even has a ton of machines
-updated rooms
-upated carpet

A few negative things:
-shower water doesn't drain, well at least fast, after a shower you are standing calf high in water
-room doors slam all night long but its a auto thing, they actually slam on their own so watch out

I would stay again but not for business...too Pricey even with a few discounts!

Room Tip: Either side of river or bay are good just choose higher and off "hockey floors"
See more room tips
  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrTravel007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, November 9, 2011
Dear MrTravel007

While we are delighted to hear that your overall stay was to your satisfaction we would like to offer our sincerest apologies with the items you mentioned including a slow draining tub. We certainly make efforts to avoid situations like this and I have sent your comments to our Maintenance Team to correct this immediately. Please accept our apologies for this inconvenience and we look forward welcoming you back soon.

Regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 3, 2011

We used holiday inn because we had to go on a house hunting trip here and had our dog with us. They were really accommodating because my dog has medication and special food that she has to eat so we needed a fridge and they made sure to put one in the room for us. They put us on the ground floor and we were able to walk right outside from the patio doors in our room to let her out and walk her around the harbour since it's right on the water. It's within walking distance of a ton of restaurants who are also dog friendly. They also let me have my dog on the patio of their restaurant in the hotel as well and brought her water in a bowl!

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindsayR07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, November 9, 2011
Dear LindsayR07,

We appreciate you taking time to review our hotel and are glad that your stay was enjoyable and our associates were able to meet all of your requests. Welcome to the city of Kingston!

Regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 31, 2011

Excellent experience - close to everything, comfortable, clean and wonderful friendly service. Fantastic price for a downtown waterfront location. Will definitely stay again.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Margie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, November 2, 2011
Dear Margie L,

We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future!

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa , Ontario
Level 6 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 27, 2011

This hotel is exactly what it says. All is clean, and all is as advertised. A great night of sleep was had in the beds! (Very Comfy)

The location is great, and you can't ask for any better. We went to show at the K-Rock Center, and it was a nice walk across 2 parking lots. So you couldn't ask for a better spot to stay.

I would recommend this hotel to anyone, as you will be in the prime spot to be at the center of the action!

Thanks Holiday Inn Kingston! You made my dad and I have a great weekend in Kingston!

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ottawa_guy4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 31, 2011
Dear Ottawa_guy4444

Thank you for your recommendation of the Holiday Inn Kingston Waterfront. It sounds as if you had a very enjoyable stay and enjoyed a great show at the K-Rock Centre. We look forward to welcoming you back soon.

Regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Level 6 Contributor
194 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 20, 2011

The location on the waterfront right downtown is perfect. This hotel is not new, however, it is well kept. No problems with rooms at all. Price may be a little high but there are not too many better options. Lots of restaurants within walking distance. Staff is friendly. Recommended for business or pleasure.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DDKW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 24, 2011
Dear DDKW

We are grateful for your complimentary review of the Holiday Inn Kingston Waterfront hotel. Our Team is proud that we were able to exceed your expectations and we look forward to welcoming you back on your next trip to Kingston.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2011

Had a fabulous experience this past weekend in Kingston, got together with friends and stayed at the Holiday Inn..fun and very friendly staff, the room was very clean and comfy (especially loved the pillow choice!) The location was ideal, we were able to walk everywhere. Great shopping and nightlife just steps away. Also had a great lunch in the Dox restaurant, professional and friendly staff, great food and drinks, and found the prices very reasonable.
Would highly recommend this hotel when in Kingston.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SunSeaker2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 24, 2011
Dear Sunseaker2,

We are delighted to hear that your group of friends had such an enjoyable experience at the Holiday Inn Kingston Waterfront hotel. Thank you for taking the time to leave your feedback and we hope to welcome you back soon!

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kingston hotels
Show Prices
Show Prices
Show Prices
Best Western Fireside Inn
#2 of 37 in Kingston
922 reviews
Grenville Park
Ambassador Hotel & Conference Centre
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Kingston - Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Kingston - Waterfront

Property: Holiday Inn Kingston - Waterfront
Address: 2 Princess St, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Official Description (provided by the hotel):
Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario. We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km)for concerts and Kingston Frontenacs games, 1000 Island Cruises (.25km), Kingston General Hospital (2.06km), Queen's University (1.53km), boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet. We are proud to present DOX Restaurant & Bar with (seasonal) patio overlooking Lake Ontario. Dox Restaurant & Bar features a delicious breakfast menu and is the perfect place to meet for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Whether you're coming to Kingston on business, looking to hold a meeting or event, or getting away for a family vacation, the Holiday Inn Kingston Waterfront is your hotel of choice. We look forward to being "At Your Service"! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, IHG, Priceline, Travelocity, Hotwire, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Holiday Inn Kingston - Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing