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Residence Inn Kingston Water's Edge
Ranked #1 of 37 Hotels in Kingston
Certificate of Excellence
Reviewed August 4, 2014

Beautiful large apartment type room with cooking facilities and lounge area.
As the hotel name suggests it is right on the waterfront with a pleasant walk to Kingston with all its restaurants, top 3 picks Woodenheads, The Keg and The Lone Star.
Breakfast was included and although the dining room was manic at times the food was good.
Staff were pleasant and helpful.
Would certainly stay there again.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Gifford, Front Office Manager at Residence Inn Kingston Water's Edge, responded to this reviewResponded August 8, 2014

Thank you Paul G!
What a fantastic review... Thank you for your business and for helping us to continue to be sucessful!
Your positive feedback is greatly appreciated and we look forward to your next visit.

Please contact us directly should you need to make another booking.
Hint: Don't forget to mention you are a returning guest!

Kind regards,
Matthew Gifford
Guest Service Manager
613-544-4888

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870 - 876 of 1,289 reviews

Reviewed August 4, 2014

Location is good, just a 10 minute walk from the city centre. Rooms are spacious and clean. It is a typical business hotel and so is the staff, helpfull but not so friendly a bit detached. Everyone goes around their own business. Breakfast is included but very basic. Housekeeping is poor, they forgot to replace all towels after cleaning and no coffee or tea.

Room Tip: Make sure to get a room with view on the lake
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Henk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Gifford, Front Office Manager at Residence Inn Kingston Water's Edge, responded to this reviewResponded August 8, 2014

Greetings Boxter09,
Thank you very much for taking the time to comment on your most recent stay.

I must admit, it is disappointing to see that our team let you down this time around. I can assure you that this is no "typical business hotel" as we pride ourselves on delivering outstandingly consistent customer service to all of our guests, as I am sure you can see by our glowing TripAdvisor comments. By offering over 50% larger suites with deluxe complimentary breakfast and a great location, we feel we have really set ourselves apart from the other fine hotel establishments within Kingston.

It looks like we missed the opportunity to wow you on this occasion and so I apologize sincerely about this. I will continue to work with our housekeeping, front desk and food & beverage team on delivering this promise and hope that we can welcome you back on a more positive note. Please contact us directly should you chose to share any additional information regarding your most recent stay.

Kind regards,
Matthew Gifford
Guest Service Manager
613-544-4888

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Reviewed August 3, 2014

Location of this hotel perfect in Kingston. It is a comfortable distance walking for pretty much everything in Kingston. We had a view of the water. The room was good size and a comfortable bed.

The free breakfast was just average slightly below average. The staff was wonderful very accommodating and pleasant. That includes the front desk staff at check-in and the chambermaid.

Room Tip: Pay a little bit more for the waterfront room
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank img712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Gifford, Front Office Manager at Residence Inn Kingston Water's Edge, responded to this reviewResponded August 8, 2014

Greetings img712,
Thank you so much for the wonderful review from your most recent stay. I will agree, we have one of the best staffs I have ever had the privilege of being a part of!

The location of the hotel is second to none, as we are just outside the noise of the downtown core without having to walk a great distance to some of the most incredible restaurants in Kingston. Not to mention our sweeping waterfront view!

Thank you for your comments regarding the breakfast area as well. I will working with our breakfast team on providing a more relaxing and enjoyable breakfast experience even during the busy summer holiday season. Please contact us directly should you choose to share any additional information regarding your stay.

Kind regards,
Matthew Gifford
Guest Service Manager
613-544-4888

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Reviewed August 2, 2014

You can have a nice view. Rooms are fair enough. Bed was ok. Breakfast can be better. The best thing we had there was the welcome drink and barbecuesnacks on a tuesday. The hotel offers this twice a week.

Room Tip: Ask for lakeview
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank l e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew_Gifford, Front Office Manager at Residence Inn Kingston Water's Edge, responded to this reviewResponded August 8, 2014

Greetings,
Thank you for taking the time to review your most recent stay with us. I am so pleased to hear that you had a chance to enjoy our Evening Social, offered Tuesdays and Thursdays between 5:30 and 7:00pm. This is a great way for guests and our staff to connect with one another!

I am disappointed however to hear that our breakfast was not up to your standards. We take great pride in providing all of our guests with a complimentary hot and cold buffet breakfast, as it is one of the most important meals of the day. I will work with our Food & Beverage manager on how we can imporve this area.

Please feel free to contact the hotel directly should you be interested in offer additional feedback.
Kind regards,
Matthew Gifford
Guest Service Manager
613-544-4888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2014

We attended the Canadian HOG Rally in July. The staff were mostly bilingual which was a big help for all the travelers from Quebec. Great complimentary breakfast with special attention of Christopher??. Downtown location close to all restaurants, park, marina and many historical sites that Kingston is famous for. Will definitely return on an other occasion.

Room Tip: Try for a room with a Lake/City view.
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  • Stayed: July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, Guest Service Supervisor at Residence Inn Kingston Water's Edge, responded to this reviewResponded August 1, 2014

Hello there Peter.

The HOG Rally was a hoot! It was absolutely wonderful to have you here with us. We were all very interested in the variety of bikes you rode on (there are a few pictures of your visit on our Facebook page too)!

Thank you for mentioning Chris from breakfast! He is certainly an enthusiastic and positive member of our family. He also drives a motorcycle! ...not sure if it's a Harley though.

Peter, join us anytime for a visit, we are happy to have you. And thank you for the great review!

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Reviewed July 30, 2014

Friendly staff at this hotel! However, we did find that the room was smaller than the average for this chain. Breakfast was average but again made better by the caring staff on hand to welcome and clear efficiently. Parking was not ideal but in this location acceptable. Check in and out were a breeze.

Room Tip: South end hall rooms have the best views of the harbour. If you plan on using the pull our sofa ca...
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  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank SweetSue28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, Guest Service Supervisor at Residence Inn Kingston Water's Edge, responded to this reviewResponded August 1, 2014

Good afternoon Sweet Sue!

Thank you for submitting a review of our property. I certainly appreciate your mention of our friendly staff! We do strive to please :)

We have 3 room size types. All of them are suites and are generally 50% larger than most hotel rooms. I'll certainly have to do a comparison the next time I stay in another Residence Inn. In my opinion, the most economic room type (studio suite) has the most spacious feel to it. It has a king size bed, queen sofabed, kitchen, and is all in one room together. The studios have an open concept.

I was glad to see that your arrival and departure were seamless! Also, I can see you have a little pooch as a profile pic. Did you know that for a fee we allow four legged furry guests to stay with their families too?

Sweet Sue, if you'd like to inquire or discuss further about breakfast, room size, or parking, please contact me via gss.marriott2@gmail.com

Your feedback is valued and most appreciated.

Many thanks!

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Reviewed July 29, 2014

This hotel when we walked in very nice clean lobby. Greeted by staff right away. Check in was fast and prompt. We walked into our room which was spacious, clean very nice layout overlooking the water with Wolfe island in the distance, and the marina right outside your window. A very nice property well maintained. The staff was very nice and helpful with a good knowledge of the city. Overall this property was very comfortable the staff was very nice. Very close to the downtown corridor. Would I recommend this property yes I would most definitely.

Room Tip: Ask for a waterfront room
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  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank jhall115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, Guest Service Supervisor at Residence Inn Kingston Water's Edge, responded to this reviewResponded August 1, 2014

Hello there Jhall115.

It's great to see that you had a good stay with us! I'm also very pleased that your check in experience was efficient and friendly. We strive for great service and are happy to serve!

I also love the view of Wolfe Island from the rooms. Sometimes, I think the windmills will pull the island straight out of the water into the sky! Did you know that there is a free ferry to the island and a beach on the other side?

Thank you again for staying with us and I can't wait to welcome you back.

-David

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Additional Information about Residence Inn Kingston Water's Edge

Address: 7 Earl St, Kingston, Ontario K7L 0A4, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Kingston
#4 Business Hotel in Kingston
#5 Family Hotel in Kingston
Price Range: $142 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Kingston Water's Edge 3*
Number of rooms: 141
Official Description (provided by the hotel):
The new Residence Inn Kingston hotel, located in downtown Kingston at Earl and Ontario streets, offers spacious fully-equipped suites and scenic harbour views. Built on Kingston's waterfront overlooking Lake Ontario, the new all-suite Marriott features amenities such as FREE breakfast, FREE high-speed Internet and fully equipped kitchens. Guests love the indoor salt-water treated swimming pool and West Seventy 6 Grill which serves dinner between 5pm-11pm. ... more   less 
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Also Known As:
Residence Inn Kingston Water's Edge Ontario

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