I reserved a two bedroom suite weeks in advance of our stay, because my husband and I were traveling with our children (3 months and 2 years) and wanted at least some of us to be sleeping some of the time. We called to confirm they had our reservation the afternoon of our stay, and there was to be no problem. However, when we arrived, they told us the room was "unavailable". In fact, the hotel was full and it was clear they had given our room away. They then offered us two single hotel rooms, that did not adjoin, which clearly was no help to us. Ended up staying in a "Studio Suite", which had a bed and a crappy pull out couch (which was not even made up). For two days, no one in my family slept. Very disappointed that we were baldly lied to about our reservation and very disappointed that no apologies or other accomodations were offered. For the price, I expected much more.
- Official Description (provided by the hotel):
- The new Residence Inn Kingston hotel, located in downtown Kingston at Earl and Ontario streets, offers spacious fully-equipped suites and scenic harbour views. Built on Kingston's waterfront overlooking Lake Ontario, the new all-suite Marriott features amenities such as FREE breakfast, FREE high-speed Internet and fully equipped kitchens. Guests love the indoor salt-water treated swimming pool and West Seventy 6 Grill which serves dinner between 5pm-11pm. ... more less
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- Also Known As:
- Residence Inn Kingston Water's Edge Ontario