We recently visited Papagayo for dinner..this was not our first time, but, it definately will be our LAST. Our visit started ,as in the past, pleasant, we were promptly seated, (we had reservations) and our server was very friendly. We were, however, seated in a very small table with limited space. We had to share a menu (?), and our server seemed very inexperienced as she did not know alot about the menu items. After waiting (longer than normal) we ordered drinks, which were not what we ordered, but accepted (no big deal). The complimentary chips were brought to the table evenutually (its usually as soon as we sit down, but again, no big deal). We were told about the special of the day (sort of), she left out what came with the lobster so we asked. "Mixed vegetables, beans and rice" the served replied. Ok, so we ordered the "special".
while we were waiting, we ordered a draft beer. The beer came warm, and so was the glass. when we asked if the beer could be placed in a cold glass, the server came back with the beer
in another glass but said that all the glasses in the cooler were not very cold and had mentioned
to the "chef" that the draft beer seemed warm when she was pouring it and she told us "he
shrudded and said nothing". Why did she serve it then and why did the chef let her serve it?? We ask for a cold bottle of beer to replace it. And then, our meal came...WHAT A JOKE!!!! I wish we would have taken a picture of our plates. The lobster was in very small amount of nickle size chunks in a sauce,and a little on the chewy side, 4 thin slices of zuccinni or some type of vegetable (so small and mushie we were unable to make out what it was) a very small amount of black beans and a very small amount of rice..less than a 1/4 cup of each , spread out so thin to make it look like it was covering the plate.( we thought maybe they ran out of rice and beans..lol.) I couldn't beleive my eyes, then we remember that the server didn't say how much the meal would cost..so we asked..."$25.00" (per plate) she replied. We nearly fell out of our chairs!!! Then she said, ' oh, wait, I'm not sure, I'll go check". She came back and said, "oh, sorry, it's only $20.00". We thought, only $20??? are you kidding me?? We understand that lobster is costly, but we barely got 1/2 the size of a tail and only half a serving of rice and beans and lest than a 1/4 serving of vegetables. When paying the bill, we stated that we were very disappointed and had better meals there in the past (we have gone many times, sometimes with parties of six or more) The response we received from the person (s) at the cash was "oh, really?" She didn't ask why, or if there was something she could do for us or if we wanted to speak to the manager/chef. We are very disappoint, as we truly enjoyed the meals at Papagayo in the past but after the poor meal and addittude we received.." NO GRACIAS"....ADIOS.
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