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“Great hotel and staff.”
Review of Courtyard Hamilton

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Courtyard Hamilton
Ranked #6 of 20 Hotels in Hamilton
Certificate of Excellence
Reviewed February 8, 2014

We required a overnight stay near Juravinski Hospital. The hotel amenities, room and staff were beyond our expectations. Good parking privileges. It was a short drive to the hospital as we had to be there for 7:00 AM. We would definitely stay here again, if required.
The price was a little steep and we would suggest that they provide a special rate for people who have to attend Juravinski for treatment.
There was a sign indicating renovations were underway but we experienced no inconveniences because of the renos.

  • Stayed: January 2014, traveled as a couple
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1  Thank buzzie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Hamilton, responded to this reviewResponded February 11, 2014

buzzie2,
Thank you for sharing feedback from your stay with us at Courtyard Hamilton. We appreciate the opportunity to serve your hotel needs before your early morning appointment at Juravinski Hospital. It's fantastic to hear we exceeded your expectations with our amenities and service. We hope to extend our hospitality again if you return to the area. Thank you again for writing.

Sincerely,
Brian Lubbers, General Manager

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149 - 155 of 268 reviews

Reviewed January 24, 2014

My friend & I stayed here for one night, she asked for a room on the ground floor due to health reasons and we were provided with a ground floor room near an exit. A couple of hours into our stay our room smelled like cigarette smoke, possibly from people smoking close to the exit or smoking in their room with the window open. We called the front desk and asked to be moved which was no problem. We moved to the 3rd floor to the farthest room possible away from the elevator (mabe it was the only room available) not a good thing for my friend who has a hard time walking. The hotel is under renovations which was blocked off appropriately so there was no hazard in the area.
The only other complaint besides the smell of smoke would be the placement of the TV in the room. We had a king size bed and the TV was on a desk on the right side of the room slightly blocked by the armoire. Besides that, the rooms were very clean, the beds comfortable and there were restaurants with-in walking distance from the hotel.

Room Tip: if you have a mobility problem ask for a room close to the front desk, on the first floor.
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  • Stayed: January 2014, traveled with friends
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Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Hamilton, responded to this reviewResponded January 26, 2014

T M,
Thank you for writing a review. We appreciate your complimentary feedback on our clean and comfortable accommodations, as well as providing opportunities for improving our guest experience. We sincerely apologize for any inconveniences you experienced during your stay. Your feedback is important to us and we hope to provide a more positive stay in the future. Thank you again.

Sincerely,
Brian Lubbers, General Manager

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Reviewed January 8, 2014

Kenya was extremely helpful and courteous when helping me get things set up for my parents who were without electricity during the ice storm. He reserved a roo and let me know that they are being very flexible with the cancellation policy as they understand that the power outtage was a big unknown to those affected. He even arranged to have a shuttle pick up my parents and drop them off at the end of their stay. Another front desk staff (sorry, I forgot his name) checked in my parents. After realizing that they had brought some food with them, he offered to bring a microwave directly to their room free of charge. that's going above and beyond. Thanks Marriott staff for treating my parents so well during this difficult time!

  • Stayed: December 2013, traveled with family
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Thank Rain L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Hamilton, responded to this reviewResponded January 19, 2014

Rain L,
Thank you for taking the time to share feedback from your experience with us at Courtyard Hamilton. Our staff makes sincere hospitality their priority, and I'm pleased to hear their excellent service exceeded your expectations. I look forward to sharing your compliments with our team, and I will make sure Kenya receives a special commendation for his outstanding service. We appreciate the opportunity to serve your parent's hotel needs during the ice storm, and we're glad they felt well taken care of by our staff throughout their stay. Thank you once again for your great review.

Sincerely,
Brian Lubbers, General Manager

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Reviewed December 23, 2013

Tile floor in bathroom cold, cheap toilet, cheap tub with curtains, difficult to use.
Bar soap thin as paper, shampoo terrible cheap garbage.
Bed linens totally rinckled beyond belief.
There were lines of "God knows what" in the tub inclosure, dripping down the wall.
TV permanently fixed cannot view from bed.
Noise all night from slamming doors from other's rooms.
Hallway noise excessive.
Most windows damaged so will not open for fresh air, cheap build.
Overall disaster staying there, worth about 35 dollars a night.
Restaurant was closed after 11 am for the day.
Pool ten times smaller than advertised, whirlpool was a tiny hole in the floor, looked like it was full of algae. Nobody was seen even once in these and the loisy "excercise room".

Room Tip: To get a good room go elsewhere. Stay at the YMCA
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  • Stayed: November 2013, traveled with family
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Thank Peppy197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Hamilton, responded to this reviewResponded December 28, 2013

Peppy197,
Thank you for writing. It's unfortunate to hear that you did not have a satisfying stay with us. We value you as our guest and sincerely apologize for the areas we fell short of meeting your expectations. Our hotel is currently in the process of a complete renovation and we hope you will return to see our improvements.

Sincerely,
Brian Lubbers, General Manager

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Reviewed December 14, 2013

Stayed one night on route to Toronto over Thanksgiving. Front desk staff very helpful and about one of the few who ever recognized my husbands premier platinum status....husband very impressed !
Room and bathroom very clean and modernized and on upper floor. Good fast elevator.
Room was a large corner suite which would be a good choice for a young family as there was plenty of space. Bed comfortable and the usual mix of pillows that the Marriott chain is known for, sofa bed etc.
Shower large walk in and powerful + decent towels and plenty of hot water.
Large Jacuzzi tub in bedroom next to bed, a little outdated, 70's concept
As the rooms appears to be updated I would have thought it could have been re incorporated back into the bathroom as neither of us like sleeping next to a tub, but perhaps that's just us.!
Good nights sleep, and easy check out. Free parking
A quiet area but the hotel is actually out of Hamilton so check the map for location.
If not familiar with the Courtyard brand please note none of them serve FREE breakfasts. If breakfast at the hotel is important to you check pricing on arrival and ask for location of other restaurants in the area that might suit you needs better, especially if traveling with small children. The Courtyard brand is mainly aimed at business travelers, but tea and coffee is normally provided free in the lobby.
The Marriott chain is franchised so the hotel managers have to adhere to the company guide lines so there is little room for change of policy, it is a shame that Marriott do not give them a more flexible approach.

  • Stayed: November 2013, traveled as a couple
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Thank bbduncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Hamilton, responded to this reviewResponded December 25, 2013

bbduncan,
Thank you for taking the time to reflect on your experience at Courtyard Hamilton. It's great to receive your feedback on the aspects that made your stay comfortable and enjoyable. I look forward to sharing your comments with our team on their excellence in hospitality and cleanliness. We hope to welcome you back as our guest again in the future. Thank you again for writing.

Sincerely,
Brian Lubbers, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013 via mobile

The Marriott is a nice hotel and the rooms are clean. The staff was friendly and the location was convenient for our trip. In addition, this hotel did not charge for parking like some of the other hotels we looked at.

The downside to this Marriott is that they don't offer free breakfast like most other Marriott's. Actually, I cannot remember the last time I stayed at a Marriott that did not include breakfast. Breakfast was offered for $13.00 for an adult and $6.00 for kids. Our room had a noisy bed frame. Every time the kids moved, it was a loud noise. We did not use the pool, but small and from the window did not look super clean (could have just been lighting).

Stayed: December 2013
Thank V3RSPE10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Hamilton, responded to this reviewResponded December 13, 2013

V3RSPE10,
Thank you for writing a review from your visit to Courtyard Hamilton. We're glad you enjoyed your stay and found our friendly staff, convenient location, and clean accommodations well suited for your travels. We sincerely apologize for the areas we fell short of meeting your expectations. Your feedback on these areas are important to us as guest satisfaction is our highest priority. We value your business and do hope you'll have an opportunity to visit us again in the future.

Sincerely,
Brian Lubbers, General Manager

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Reviewed December 5, 2013

Stayed two nights. Under construction for some renovations, but couldn't hear anything from my room. Free coffee/tea in lobby.

Breakfast was good, friendly staff. Clean, Wifi good, no complaints.

Would stay again.

Stayed: December 2013, traveled on business
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Hamilton, responded to this reviewResponded December 13, 2013

Gary G,
We appreciate you selecting Courtyard Hamilton, and we thank you for writing a review. I'm pleased to hear you enjoyed your stay and found our service and amenities to meet your satisfaction. We hope to welcome you back again soon. Thank you again for writing.

Sincerely,
Brian Lubbers, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Hamilton

Address: 1224 Upper James St, Hamilton, Ontario L9C 3B1, Canada
Phone Number:
Location: Canada > Ontario > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 20 Hotels in Hamilton
Price Range: $121 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Hamilton 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Courtyard By Marriott Hamilton Hotel Hamilton
Hamilton Courtyard
Courtyard Hamilton Ontario

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