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“Above ande Beyond !!!”

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Staybridge Suites Hamilton - Downtown
Ranked #5 of 20 Hotels in Hamilton
Certificate of Excellence
Kitchener, Ontario, Canada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Above ande Beyond !!!”
Reviewed December 23, 2012

Trying to find a place near the town of Dundas we decided to stay in hamilton a taxi to the event we were attending. SO glad we did !! we paid 109.00 for the room and got a room nice enough to live in!!! If you ever are in Hamilton and need a clean blow your mind hotel, stay here. controlled parking every room has full kitchen (they even supply you popcorn as a treat). you wil not be disappointed, if you are disappointed then stay home because nothing will be good enough for you.

Wow

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina R, Director of Sales at Staybridge Suites Hamilton - Downtown, responded to this review, December 27, 2012
Hello Jay S,

Thank you for taking the time to write your review. We are delighted you enjoyed your stay and we look forward to welcoming you back to our hotel in the future!

Happy Holidays,
Tina Rogano-Easto
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
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    21
    15
    4
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68
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Thunder Bay, Canada
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed December 4, 2012

I had an almost perfect experience. If the housekeeper had put soap and shampoo in my room it would have been perfect. The room is very new and clean. Everything was comfortable. Sheets were luxurious. Flat screen TV was awesome. I will be staying there again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gluecipher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina R, Director of Sales at Staybridge Suites Hamilton - Downtown, responded to this review, December 13, 2012
Hello gluecipher,

Thank you for taking the time to post your review on Tripadvisor. We are delighted that you would come and stay with us again, and we apologize for soap and shampoo issue. Rest assured we have spoken to the proper department to ensure this incident does not happen again.

Kind Regards,
Tina Rogano-Easto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed November 23, 2012

Clean, comfortable, and quiet. Very friendly staff. Couldn't have chosen a better place for our international conference delegates to stay. I was surprised by the size of the rooms and the considerable amenities in the rooms,. Would stay here again in a heartbeat.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrie65TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina R, Director of Sales at Staybridge Suites Hamilton - Downtown, responded to this review, November 28, 2012
Hello Carrie65TO,

Thank you for taking the time to send us your great review. The team here at Staybridge Suites Hamilton are delighted that you enjoyed your stay during your conference. We look forward to hosting your future stays in Hamilton.

Kind Regards,
Tina Rogano-Easto
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 22, 2012

So i first arrived at this hotel and loved the location as it was very convenient to restaurants and the bus terminal .Once i walked thru the door i really liked the cozy yet ultra modern decor ....the staff at the desk where very friendly but not overly friendly which is great for me.the elevators are clean spacious and fast and the rooms are great! Clean ,spacious and everything you could ever want in an apartment! Kitchen ,comfortable bed,great bathroomand free internet oooooo and they have a free social with food and all the trimings on tuesdays and thursdays . Def would stay here again! Nice going staybridge!

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank torontogirl6910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina R, Director of Sales at Staybridge Suites Hamilton - Downtown, responded to this review, November 28, 2012
Hello torontogirl6910,

Thank you so much for taking the time to send us your fabulous review. We are thrilled you enjoyed your stay and we certainly look forward to hosting your future stays in Hamilton.

Kind Regards,
Tina Rogano-Easto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 19, 2012

Arrived in Hamilton on a Sunday staying at Crowne Plaza. Was very disappointed with interanet service and room. Called Staybridge Suites, viewed thier rooms, wow are they amazing! Checked out of Crown Plaza the next day. My stayed was for 3 weeks, wireless interanet,large rooms, free social hours 3 days a week, excellant breakfast every morning. All of the staff were true professionals, it truly is an atmosphere of kindness and caring. Met a lot of other familys staying thier that felt the same. Kevin Kluts (General Manager) and Tina Rogano-Easto (Director of Sales) both were very interactive and caring with all the hotel guests. I have stayed at many hotels around the globe, the staff and hotel are 1st class. Our employees at our firm are eager to return to Hamilton. The one hour drive to Lake Eire everyday was worth the drive. Thank you for the outstanding expereince, see you again soon! :0)
Chuck Campbell
Training Manager
CEC Combustion Safety
Cleveland, Ohio 44130

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chuck C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina R, Director of Sales at Staybridge Suites Hamilton - Downtown, responded to this review, November 22, 2012
Hello Chuck,

Thank you so much for your very kind review. The Staybridge Team is thrilled you and your colleagues enjoyed your stay! We look forward to your return in the new year!

Kind Regards,
Tina Rogano-Easto
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Canada
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 5, 2012

Beautifully decorated room with full kitchen; extremely clean; great bed and pillows; friendly staff. Breakfast and light supper included in price. Cable did go out while I was there and getting settled to watch my favourite program, but I doubt this was probably not the fault of the hotel. I would definitely stay there again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ilishm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina R, Director of Sales at Staybridge Suites Hamilton - Downtown, responded to this review, November 13, 2012
Dear ilishm,

Thank you for taking the time to write a review for our hotel. We are delighted you enjoyed your stay and look forward to hosting you in the future.

Kind Regards,
Tina Rogano-Easto
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 31, 2012

Stayed there during a conference a very poor sleep. Problems started when I showed up and front desk said they'd given my room away to someone else. They scrambled to find a room in the hotel discussing between themselves whether they really should give me that room then concluding they should as it was the last one available. When I arrived on the floor I saw why they were wondering whether to give it me or not as the hallways were overflowing with boisterous 20-somethings. Apparently I had the luck of being on the same floor with the Queen's University marching band who were in town for a football game and a big party! The front desk couldn't move me and handled the noise problems poorly finally getting people to move into their room around 2am. Won't stay there again although the hotel is nice enough. Staff simply failed on several fronts as detailed above - they only acted on the noise after three calls over three hours. Management needs to pull up its socks if this hotel is to succeed

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CRMrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina R, Director of Sales at Staybridge Suites Hamilton - Downtown, responded to this review, November 13, 2012
Hello CRMrules,

Thank you for taking the time to send us your feeback. On behalf of Management we would like you to know that we are taking your review very seriously. Without everyone's feedback we are unable to improve and grow as a new hotel.

Kind Regards,
Tina Rogano-Easto
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Hamilton - Downtown

Property: Staybridge Suites Hamilton - Downtown
Address: 20 Caroline St S, Hamilton, Ontario L8P 0B1, Canada
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 20 Hotels in Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Hamilton - Downtown 3*
Number of rooms: 129
Official Description (provided by the hotel):
Staybridge Suites Hamilton-Downtown hotel offers a welcoming and warm environment for our "Extended Stay" guests as well as our day to day busy travelers. What truly sets us apart from other hotels is the refreshingly modern comforts of home,our thoughtful team, and a sense of community! Conveniently located in the heart of the city and walking distance to Hamilton's largest attractions as well to restaurant and bar districts. With all the ammenities of home, the Staybridge Suites offers fully equiped kitchens, complimentary hot and cold breakfast daily, evening "Socials" three times per week, fitness facility and indoor pool. We look forward to offering the best in Hospitality during your say in Hamilton. The Team at Staybridge Suites Hamilton-Downtown! ... more   less 
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Also Known As:
Staybridge Suites Hamilton - Downtown Ontario

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