We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You have to stay here”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Premier C Hotel By Carmen's
Ranked #1 of 20 Hotels in Hamilton
Certificate of Excellence
Reviewed July 13, 2014

Comfort, leisure, friendly staff, an amazing Italian restaurant(Baci), So clean and beautiful, every room has a theme, Hey Robert Deniro, Al Pacino, Forget about it!!!!!!! This place amazed me because I spend alot of time on the road and It is very seldom you find a place like this. I truely appreciated everything the hotel staff has done to make my experience here, a absolute great one. The Hotel Manager Joe Mercanti and his mighty team have hit the nail right on the head when it comes to customer service. Just truely an amazing place.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded July 26, 2014

Thank you for your review Michael L,

I am so happy to read that you have enjoyed your time in Hamilton's 1st luxury boutique hotel and Ontario's 1st Best Western "Premier"

We do our best on a daily basis to ensure that all of our guests are enjoying the "Premier" life.

Sincerely,

Joe Mercanti,
President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (842)
Traveler rating
Traveler type
Time of year
Language

499 - 505 of 842 reviews

Reviewed July 9, 2014

The customer service is the same high quality as the design and decor of the hotel. Will at the front desk is excellent!! Great smile, great service. Cleaning staff are friendly and clearly get along, it's great to see employees who enjoy their job. Clearly a reflection of the company that they work for. We most definitely be returning to this hotel in the future.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sandy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded July 26, 2014

Thank you for taking the time to post a review Sandy J,

While our team strives for excellence on a daily basis; it's gratifying to read comments like yours that it is recognised and appreciated.

We look forward to being your hosts in the future.

Warmest Regards,

Joe Mercanti,
President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

Great hotel, rooms were very nice, beds were great. We booked a 2 bedroom suite thinking that 2 bedrooms would also have 2 bathrooms. Alas, it only had one bathroom, awkward at times as we were sharing with my brother but we managed. Staff were very helpful, especially Claire. In fact everyone we interacted with went out of their way to be helpful and make our stay enjoyable. Only had breakfast at the restaurant, food was good but the service was slow on 2 of the days as they only had one wait person doing everything - seemed a bit ridiculous.
Overall though it was a great experience and we would stay there again.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank BritBurque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded July 26, 2014

Thank you for sharing your experience with us and others BritBurque,

We appreciate your kind mention of our dedicated team members and delighted you enjoyed your room and sleep quality.

We would like to apologize for any inconvenience you experienced during the breakfast hour and will investigate further as to where the issues lie to implement improvements. Thank you for bringing it to our attention.

Kindest regards,

Joe Mercanti,
President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014 via mobile

I travel to hamilton twice a month on the occasion when I'm just too tired to drive the return trip to windsor in the same day I stay here. Beautiful hotel with high end amenities and wonderful staff. The rooms are wonderful. I just don't understand why any traveler would stay anywhere else when in Hamilton? The price is very comparable with ALL the other hotels in the area and the quality is sooooooo much better here. Thank you for another great nights stay!

Stayed: June 2014
2  Thank Susan570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded July 26, 2014

Thank you for your review Susan570,

We are appreciative of your continued business. We take pride in offering the services we do and are expected from a "Premier" property. Thank you again.

Sincerely,

Joe Mercanti,
President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

This Hotel was excellent, I stayed in the Pacino Suite and it was fantastic!!! For the value it cost a 1/3 rd of what a premier suite would cost in Niagara Falls and it was great. Nice decor (Al Pacino Awesome) great bed, fire place, jacuzzi, shower, kitchenette. Would stay again 100% forsure.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Jon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded July 26, 2014

Thank you Jon A,

We were delighted to read you found your stay excellent and found the Pacino Suite to be fantastic.

We look forward to seeing you again.

Yours in Hospitality,

Joe Mercanti,
President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

Our family lives in the Hamilton area and this hotel is our first choice for visits. We have stayed here several times and always enjoyed the whole experience. Unfortunately this time housekeeping missed cleaning our room, as we discovered at 10:30 at night after standing on our feet for three hours at the visitation for my father's death. Not what I wanted to find! However we quickly obtained fresh towels from reception and I think our room was the first one cleaned the next day. As well the hotel manager sent us a letter of apology and vouchers for breakfast. She also came and apologized personally when we checked out. Can't ask for more than that.

Room Tip: Room 504, the Scorcese Room is an accessible room and so quite large with a huge walk-in shower.
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank t42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded July 11, 2014

Thank you for your feedback and loyalty to our property t42,

We apologize for any inconveneince you experienced with the housekeeping oversite. while quickly receiving fresh towels from another team member. We appreciate the opportunity to rectify the situation quickly and efficiently.

Kindest Regards,

Joe Mercanti,
President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

The folks at this Best Western were fantastic. We came in from the rain on our motorcycles - not feeling overly friendly or happy at that moment - and the staff took it in perfect stride. They were great. Then, the next day as we were preparing our bikes to depart, the manager came out with towels to help us clean our windshields, etc...and fruit. Fantastic!

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded July 11, 2014

Thank you for your post Scott H,

We are pleased to read that the service expected from a Best Western Premier was delivered and recognized so favorably. We can appreciate how you must have felt after a long ride and to then be caught in the rain. We are delighted we made a difference.

Regards,

Joe Mercanti,
President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hamilton hotels
Downtown Hamilton
Homewood Suites by Hilton Hamilton Ontario
Downtown Hamilton
Sheraton Hamilton Hotel
Sheraton Hamilton Hotel
#4 of 20 in Hamilton
723 reviews
Downtown Hamilton
Staybridge Suites Hamilton - Downtown
Show Prices
Show Prices
Show Prices
The Barracks Inn
#1 of 2 in Ancaster
98 reviews
Courtyard Hamilton
#6 of 20 in Hamilton
273 reviews
Visitors Inn
#5 of 20 in Hamilton
234 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Premier C Hotel By Carmen's? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Premier C Hotel By Carmen's

Address: 1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9, Canada
Phone Number:
Location: Canada > Ontario > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 20 Hotels in Hamilton
Price Range: $106 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier C Hotel By Carmen's 3*
Number of rooms: 52
Official Description (provided by the hotel):
Hamilton's first luxury boutique hotel welcomes you! The BEST WESTERN PREMIER C Hotel by Carmen's offers you the modern conveniences of home in a comfortable and classic setting. Your hotel experience will be enhanced as you embrace a touch of Italian culture. All of our rooms and suites are themed after Italian icons and cities including Frank Sinatra, Sophia Loren, Vince Lombardi, Leonardo Da Vinci, and Venice. Custom artwork featuring these personalities and cities define each room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline, Best Western, Hotels.com, Orbitz, Expedia, Agoda, Hotwire, getaroom.com, Cancelon, HotelQuickly, TripOnline SA and Evoline ltd so you can book your Best Western Premier C Hotel By Carmen's reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier C Hotel By Carmen's Hamilton, Ontario

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing