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“Outstanding hotel”

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Best Western Premier C Hotel By Carmen's
Ranked #1 of 20 Hotels in Hamilton
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Outstanding hotel”
Reviewed November 8, 2012

Stayed here for 3 nights for business and it was an outstanding experience. The hotel is physically gorgeous, both in the open areas and in my room. Love the personal touches of each room having a name / theme which is carried through in the decor and even in the reference book left for my perusal (history of the piano in my case). The customer service, from Carlos at the front desk in particular, was so friendly and welcoming; he was also great in giving me better directions to get me to my business meeting than the very 'scenic and slow' route that my GPS wanted to send me on. Had the gym to myself each of the 3 mornings too. The bed was super comfortable too. Oh and loved that 'Grease' constantly streamed on the wall of the hotel lobby. What a neat touch. Cannot say enough good things about this hotel!

Room Tip: Doubt there's a bad room in the place.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AnnaD33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this review, November 14, 2012
Thank you for taking the time to share your pleasant experience of our hotel. Our team here at the Best Western Premier C Hotel by Carmen's are extremely pleased that you enjoyed all aspects of your stay, including your first hand experience with one of our dedicated team members. We enjoyed having you.

Yours in Hospitality,

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Winnipeg, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2012

Really great hotel, i wont stay anywhere else when in Hamilton, and if i'm close to Hamilton, i'm willing to travel a little bit farther if i can stay here. Clean hotel, It's very new and obviously updated in terms of furnishings etc. Friendly Staff it even smells nice! The restaurant food is quite good as well.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoffeeSnob204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this review, November 17, 2012
Thank you CoffeeSnob204 for taking the time to post your review regarding your recent stay.
We are so happy to see that you enjoyed your time with us, as we enjoyed having you.
We certainly appreciate your business and look forward to being your hosts in the future.

Warmest of Regards,

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banff National Park, Canada
1 review
Reviewed November 7, 2012

I was late booking a room for the Hamilton Marathon of Hope and the Best Western C by Carmen's was able to meet and exceed my needs. Excellent service and great location. All staff were exceptional. I stayed a day longer than I had planned and enjoyed my stay in Hamilton. I will remember this hotel for my future visits to Hamilton and area.

thanks J. Geddes

  • Stayed November 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this review, November 8, 2012
Thank you for taking the time to post your review J G,

We are thrilled we were able to accomodate and exceed your needs while attending the Hamilton Road to Hope Marathon. Our team also appreciates your kind mention of them.

We hope you get a chance to return to the Hamilton area soon so we may be your hosts.

Warmest Regards,

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby
Level 5 Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 6, 2012

I was looking for a hotel for work and Best Western in one of our hotels of choice with the company. I booked C Hotel by Carmen's WOW the best Best Western I have stayed in yet.
The staff is over the top...from our night clerk (Norm I think Sorry) to Jeff in the morning.
The rooms are well thought out with a fantastic décor. They are also so spacious designed well for the business traveler. We will be returning soon. We don’t have a reason to be in the area except for the hotel and it’s worth the visit.
See you soon.

Room Tip: I can't imagine there being a bad room. If there is a wedding like there was when we traveled c...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S_R123Whitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this review, November 8, 2012
Thank you for your kind review SandranRick,

Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future.

We look forward to your return.

Sincerely,

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 5, 2012

Our son got married October 20th and had their reception at Carmen's Banquet Hall. We booked a room at the Best Western C by Carmen's, along with quite a few of our guests.
It was so nice to just walk down the parking lot to our comfortable room. The check in & check out staff were very pleasant, the bed was most comfortable (usually don't sleep well first night in a strange bed, but not this one). Definitely recommend staying here, especially if attending Carmen's for any function. Great Hotel!! Only think I need to complain about is that there is no indoor access between the hotel and banquet hall. Really should do something about that......

Room Tip: I don't think there could be a bad room in this hotel.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank GerryAnnieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this review, November 8, 2012
Thank you for your review GerryAnnieM,

We are happy to see you enjoyed your stay with us and we were also honored to be able to host your son's wedding reception at our affiliated Banquet Centre.

Although Carmen's Banquet Centre and the Best Western Premier C Hotel are not attached I trust the convenience of having them directly beside one another will bring you back to us.

Regards,

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 30, 2012

Stayed at this hotel with my family. This was my first time staying at a Premier. Hotel was amazing, beautiful and above and beyond customer service, especially from Will. What a fantastic employee and speaks volumes of the hotel and is truly proud to work there.

We actually stayed there due to a stressful time and needed to be close to McMaster Hospital, and did it ever help up ease the stress and appreciate the family time together.

Again Will is famtastic, wonderful and a asset to the Premier tiltle.

Room Tip: Family suite on 2nd floor room 210 i think...amazing.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BWPLUSFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this review, October 31, 2012
Thank you kindly for taking the time to post a review BWPLUSFan,

We were happy to read that you enjoyed your time in Ontario's 1st Best Western "Premier" and Hamilton's 1st luxury boutique hotel. William has also been made aware of your kind mention of him.

We are equally delighted that we were able to alleviate some of the stress you had been experiencing.

We hope to be your host again in the near future.

Warmest Regards,

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 27, 2012

The Best Western Premier C is a modern hotel with a striking exterior and it is ideally located a few miles off The Red Hill Valley Parkway in Hamilton, Ontario. The foyer/lobby area which is quite large is stylish as well as elegantly furnished. Upon our arrival we were greeted by two young men who expedited our check-in; they were both gracious as well as professional. Our guest suite was very spacious and carried a modern flavor of sophistication and comfort. There were two large bedrooms in the suite which were situated on each side of a fully equipped kitchen. The furniture was well designed and comfortable; from the kitchen table and chairs, stainless steel appliances, pull out queen sofa, over stuffed chairs, king size beds and three flat screen t.v.'s. This hotel is one of the nicest and most comfortable hotels that we have ever stayed at, we were totally impressed by the venue, staff and service. It is a perfect base from which to explore Hamilton's attractions and we will definitely stay here again!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this review, October 28, 2012
We greatly appreciate the time you have taken to post your review JMNB10.

It is our goal on a daily basis to ensure our guests have a positive experience instead of just another hotel stay. Your kind review is appreciated by Management and Staff alike.

We anxiously await another chance to be your host.

Warmest Regards,

Joe Mercanti,
President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier C Hotel By Carmen's

Property: Best Western Premier C Hotel By Carmen's
Address: 1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9, Canada
Phone Number:
Location: Canada > Ontario > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 20 Hotels in Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Premier C Hotel By Carmen's 3*
Number of rooms: 52
Official Description (provided by the hotel):
Hamilton's first luxury boutique hotel welcomes you! The BEST WESTERN PREMIER C Hotel by Carmen's offers you the modern conveniences of home in a comfortable and classic setting. Your hotel experience will be enhanced as you embrace a touch of Italian culture. All of our rooms and suites are themed after Italian icons and cities including Frank Sinatra, Sophia Loren, Vince Lombardi, Leonardo Da Vinci, and Venice. Custom artwork featuring these personalities and cities define each room. ... more   less 
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Also Known As:
Best Western Premier C Hotel By Carmen's Hamilton, Ontario

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