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“They try harder”

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Best Western Premier C Hotel By Carmen's
Ranked #1 of 20 Hotels in Hamilton
Certificate of Excellence
Reviewed September 30, 2012

This was a very clean and modern hotel. The rooms are dedicated to different fifties singers, just a little different look for a hotel room. Comfortable beds, beautiful bathrooms. Everything was very clean. They were very helpful at the front desk. Little touches like the apples and Nanimo bars at the front desk were nice. I would stay there again.

  • Stayed: September 2012, traveled as a couple
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Thank Diana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded October 5, 2012

Thank you very much for your review Diana N,

We appreciate your kind words regarding our rooms and unique design. We are happy to see you were able to try and enjoy some of our complimentary welcome snacks.

Warmest Regards,

Joe Mercanti,
President

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711 - 717 of 842 reviews

Reviewed September 30, 2012

We stayed here for a wedding of a relative that was being held in the adjacent banquet centre. The staff were helpful and friendly, and the room was well appointed with a mini-fridge and microwave unit. Laundry facilities are available on each floor and very reasonable. Each room is named after an historical Italian, and artwork is themed to the room. Also of note is that nearby is access to the Bruce Trail, an extensive walking/biking trail system in Hamilton. Albion Falls, a scenic waterfall, is only about a 20 minute walk away. The restaurant in the hotel, Baci Ristorante, serves great lunch entrees.

  • Stayed: September 2012, traveled as a couple
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Thank Gene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded October 5, 2012

Thank you for your review Gene K,

We are so happy you had a great time at Carmen's Banquet Centre and your stay in Hamilton's 1st Luxury Boutique Hotel was just as great.

It's nice to read you were also able to take in some of the sites such as the Bruce Trail and Albion Falls.

We surely hope you get another chance to visit us soon.

Regards,

Joe Mercanti,
President

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Reviewed September 27, 2012

Reception and restaurant staff extremely friendly - made you feel more than welcome and were very approachable. Try the cake offerings on the front desk - they are scrummy!
Restaurant can get busy but even though we hadn't booked on the day of arrival, which was a weekend although the hotel reserved a spot for us at the bar to eat, which was more than comfortable. There is an open kitchen and fire too. Very friendly / homely atmosphere.
Rooms had a microwave and a sink area and a fridge for your own use. At reception they had a number of light snacks and meals that you could take back to your room and heat up along with refrigerated drinks.
Blinds in the room may not block the light enough for anyone sensitive to light, but were fine for us. Air con reasonably quiet and very effective so didn't need to be on much anyway.
Spacious room with dvd player, large comfortable bed - just firm enough for us. The in room wifi free and speedy in rooms.
The location at first felt a bit out of the way of anything but was actually only 5 minutes stroll from a large bowling alley and the start of some lovely wooded walks and the Albion falls, which is a waterfall well worth the visit if you're in the area.
Bathroom was clean tidy and modern like the rest of the hotel with walk in shower only, but large enough to cover the full side of one wall so nice and roomy even for larger guests.
Car parking was free.

  • Stayed: September 2012, traveled as a couple
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Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded October 5, 2012

Thank you for taking the time out of your busy schedule to post a review Denise H,

We are delighted that you had a wonderful experience and appreciate your acknowledgment of our hotel and restaurant teams.

We hope the distance between us doesn't keep you away for long.

Yours in Hospitality,

Joe Mercanti,
President

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Reviewed September 26, 2012

Just returned home after 3 nights at the Best Western Premier C Hotel in Hamilton, ON. I cannot say enough about this hotel. The best I have every stayed in. It is absolutely beautiful ... rooms are like something from a decorating book. Beds are the most comfortable I have ever slept in. Bathrooms luxurious. The Keurig coffee maker in the room was an unexpected surprise and very much appreciated.
Now for the best part of all .... the staff of this hotel are unbelievable ... they are the STARS and the most valuable asset of this hotel ..they made you feel that you were part of their family. We were staying in Hamilton while my sister had surgery at a nearby hospital and the staff made sure to ask how she was doing every time we saw them. The stars of our visit ... firstly Jeff, who I dealt with to make my reservation, so friendly and kind, even when I had to call him back several time to reconfirm something .. so sorry I actually missed seeing him .. then there was Adamo, my very favourite ... wanted to take him back home with us ... he is a definite asset to this hotel ... cannot say enough good about him. Carlos was super, made sure we had a parking space when the lot was full; James in the dining room made our eating experience great ...there were other staff who assisted us .. didn't get all the names, but they were all amazing.
One positive suggestion .... The only drawback of our entire experience was the lack of parking due to special events at Carmen's restaurant when we returned late from the hospital and found we had to park across the street in a parking lot. I suggest that some reserved parking spaces be available specifically for registered guests.
This was definitely not a deal-breaker ... would not hesitate to stay here again or highly recommend this hotel to others.
Thanks to all the staff ... you are the greatest. Hated to leave!!! Keep up the good work!
Bonnie B.

Room Tip: Our room was extremely quiet. You do not hear any noise from the hallways or roadway.
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  • Stayed: September 2012, traveled with family
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1  Thank N0ttygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded October 5, 2012

Thank you for your kind review N0ttygirl,

We are so happy you enjoyed your stay with us and found not only the rooms beautiful but were able to appreciate the other emenities which occupy each of them.

Your glowing report of our team members surely is appreciated. Our entire team work to ensure all of our guests have a wonderful experience on a daily basis.

We hope you find your way back to us in the near future.

Warmest Regards,

Joe Mercanti,
President

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Reviewed September 24, 2012

The hotel is almost new and everything is excellent. The room was the nicest I have ever stayed in. We had the jacuzzi room with fireplace...It was great. The room also had a fridge and microwave and coffee maker Breakfast was good. Need a bigger parking lot as it gets busy on weekends with weddings

  • Stayed: September 2012, traveled with friends
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Thank dave196161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded October 5, 2012

Thank you for taking the time to post a review dave196161,

It's great to see you found your room to be the nicest you have ever stayed in.
We hope we get another chance to be your host when in the Hamilton area.

We do indeed get very busy on the weekends between the hotel and our affiliated banquet centre, please feel free to use our free over flow parking lot on your next visit.

Warmest Regards,

Joe Mercanti,
President

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Reviewed September 23, 2012

This hotel has everything going for it! The wonderful Italian themed rooms, to the awesome staff that made you feel very welcomed! The little touches like the brownies/squares and fruit that was always there for the taking at the front desk, to the coffee bar and computer/business area that was just outside our suite. The restaurant with its very friendly staff served delicious food! Not only was the physical hotel itself first class, but so was the General Manager Linda Lynch and her staff as they made our very extended family feel welcomed and well taken care of. Some of us travelled from Edmonton, Alberta, some from B.C and a couple joined us from England. We all thought that we absolutely picked the best hotel anyone could stay at! Well done! If we should have the chance to stay in that area again, our first choice of hotel will be the Best Western Premier C Hotel by Carmen's!!

Room Tip: A suite with two or three couples sharing makes for a very reasonable rate (2 separate bedrooms and...
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  • Stayed: September 2012, traveled with family
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Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded October 5, 2012

Thank you kindly for your review Linda S,

We are so happy to read that you enjoyed your stay and the Italian themed rooms & floors. We are equally delighted to see that our well trained staff were able to add to your experience.

We hope to see you in the near future.

Sincerely,

Joe Mercanti,
President

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Reviewed September 18, 2012

We had the pleasure at staying at the Best Western's Premier C in Hamilton and one of the most welcoming hotels due to the warmth of a very special employee. Linda Lynch made us feel like family. She constantly went out of her way to make sure we were enjoying our stay. The rest of the staff was very accomodating and friendly. The hotel itself was one of the most beautiful, clean and well kept hotels we'd ever been in. Upon entering the hotel you felt the warmth of old fashion italian hospitality. Check in was quick and easy and from there the service just kept gettting better. Our room was very adequate and the cleaning staff kept it immaculate and always made sure we had everything we needed. The price was reasonable. The restaurant in the hotel was very good and again accomodating for we had quite a large party. Food was great and prices fair. We travelled from BC, Alberta and England to attend a wedding. Don't know if we'll get back that way again but if we do we wouldn't hesitate to stay there again. Koodoos to a wonderful team and thank you Linda!

  • Stayed: August 2012, traveled with family
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Thank Lori E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at Best Western Premier C Hotel By Carmen's, responded to this reviewResponded September 27, 2012

Thank you for taking the time to post a review Lori E,

Linda will be delighted to see she had such a positive impact. Thank you for your acknowledgment. We are equally delighted you found us a comfortable home away from home.

We sure hope you do indeed get a chance to visit us again.

Regards,

Joe Mercanti,
President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier C Hotel By Carmen's

Address: 1530 Stone Church Rd E, Hamilton, Ontario L8W 3P9, Canada
Phone Number:
Location: Canada > Ontario > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 20 Hotels in Hamilton
Price Range: $106 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier C Hotel By Carmen's 3*
Number of rooms: 52
Official Description (provided by the hotel):
Hamilton's first luxury boutique hotel welcomes you! The BEST WESTERN PREMIER C Hotel by Carmen's offers you the modern conveniences of home in a comfortable and classic setting. Your hotel experience will be enhanced as you embrace a touch of Italian culture. All of our rooms and suites are themed after Italian icons and cities including Frank Sinatra, Sophia Loren, Vince Lombardi, Leonardo Da Vinci, and Venice. Custom artwork featuring these personalities and cities define each room. ... more   less 
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Best Western Premier C Hotel By Carmen's Hamilton, Ontario

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