Booked two nights through the Holiday Inn properties web site. The room was suppose to have two phones, flat screen lcd tv, refrigerator and in-room internet. The room I got had none of these and we were told the internet information was an error and it was corrected. They did bring up a refrigerator - "no charge". The room was also missing chairs and I was told they were upgrading. The room was next to the elevator and was very noisy. I asked for a different room or a release from the second day. Neither was granted because they were sold out the next night. The manager who was the only one who could change things wasn't available the times we inquired. To be fair they did allow us to use their internet but it obviously wasn't the same as having it in our own room.
The area is definitely suffering economically, with many buildings empty and boarded up.
I did contact Holiday Inn about this experience twice, especially in regards to their make it right guarentee but I suspect it's really more of a slogan than an actual promise. I received an email saying I'll be contacated by the property but it's been a couple of weeks now - so I don't think I'll be hearing from them. Very disappointed in this Holiday Inn property.
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- Also Known As:
- Crowne Plaza Hamilton
- Crowne Plaza Hotel Hamilton
- Hamilton Plaza Hotel And Conference Center Ontario